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Telair
3.8 from 22 reviews · View Statistics
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Reviews

3.8
22 reviews
  • Value for Money
    5.0 (3)
  • Transparency
    5.0 (3)
  • Customer Service
    5.0 (4)
  • Adequate Speeds Yes (3) · No (0)
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Glen Elliott
Glen ElliottMetropolitan Adelaide, SA
  • 2 reviews

A service worth paying for

published

The setup at our site was particularly difficult given our requirements and some configuration problems by NBN. There was a lot of back and forth between ourselves, Telair and ultimatley NBN to sort out speed issues and reverse DNS but once sorted, the service has been exceptional.
Tech support by Telair has been first class - a huge change from our previous provider. The rate was somewhat higher than that offered by others but comparing the fine print, the Telair service was a better match for our needs and worth the cost.
At the end of the day, service matters most and Telair delivered.

  • Incentivised Review No
  • Connection TypeFTTP (Fibre to the Premises)
Telair
Michael A.TelairSend a private message

Wow! Thanks, Glen. What an amazing review, we are so glad that everything is going well and you have been well looked after by all of our teams.
Thanks for the 5-star review
- Mike

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Rodney
RodneyPerth, WA
  • 2 reviews

Very good product and service

published

The product is easy to use and we do not have any latency or drop outs. Ability to make and answer calls from the system (and the same number) using a mobile or other phone is a great facility.
Service is outstanding; very quick response to any issue.

  • Customer Service
  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Rodney, thanks for your feedback and 5 star rating - we really appreciate it!

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Kjell B.
Kjell B.Perth, WA

Awesome and fast support

published

1 email, all papers for moving address was pre-filled in 20 min
Telair proving that they look after there clients in the best way!
Great service, great and friendly support team
Thanks James

  • Incentivised Review No
  • Connection TypeI don't know
Telair
Michael A.TelairSend a private message

Hi Kjell, thanks so much for your feedback and 5 star rating, we really appreciate it!

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Wayne
Wayne South East Queensland, QLD

Great team to work with!

published

far better than dealing with the Big T. Telair has always given me great service.
when and if i have an issue, it is resolved in a very short period.
thanks Telair

  • Value for Money
  • Transparency
Telair
Michael A.TelairSend a private message

Hi Wayne, thanks for your great feedback. We really appreciate it!

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Nigel P
Nigel PSouth East Queensland, QLD
  • 2 reviews

Telair Tech Support - Fast, accurate and on time

published

Telair NBN connection issue was solved within an hour. Support staff were polite, patient, knowledgeable, and educational, explaining steps and reasons clearly and concisely. Best quality service experience over the past decade, especially when compared to the outsourced offshore alternative.

  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Nigel, thanks for your great feedback, we really appreciate it!

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Peter Gski
Peter GskiSouth East Queensland, QLD

Great Telair support for NBN internet!

published

Telair is very responsive to issues that arise form NBN connectivity. Unlike Telstra where you hang on a phone for hours! Telair will fallow up do testing and give you honest feedback!

  • Value for Money
  • Transparency
Telair
Michael A.TelairSend a private message
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Platypus Partners
Platypus PartnersSydney Surrounds, NSW

Seamless install, great speeds, very responsive

published

From the moment that I contacted them, they were very quick to respond, and have clearly not outsourced their telephone staff.
Installation of the new service went without a hitch, and I immediately saw improvements to my service. No dropouts at all yet.
Speed test shows about 88Mbps download, 36Mbps upload consistently.
https://www.speedtest.net/result/10245784857

  • Value for Money
  • Transparency
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Amelia S.
Amelia S.Perth, WA

They quickly resolved our issues

published

We have a really old phone system so when we switched over to the NBN and changed our VOIP Service, we had some issues which we didn't quite understand. Whilst TelAir did not cause our issues, instead of saying not our problem, they provided us with a temporary resolution so we could continue to operate our business whilst they worked quickly with our previous providers to resolve our issues. Our phone system would still be in a mess if it wasn't for TelAir.

  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Amelia, Great feedback, thanks so much for posting your review, glad we were able to come to the rescue!

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Great Service and Excellent Knowledge

published

Telair provide our national business with SIP trunk phone hosting. As one of the business owners, I found their service and knowledge to be accurate and reliable. I would definitely recommend them if you need a national reliable phone service.

  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Able Sales, thanks so much for the great feedback. We really appreciate it!

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Issues sorted quickly

published

I have been dealing with Telair for 24 months .
Telairs tech support and provisioning fix things quickly and know what they need to know .
Very good for the telco industry .

  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Brad, thanks so much for the great feedback. We really appreciate it!

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Minnie
MinniePerth, WA

Awesome serve

published

Telair assisted our company to change over to NBN and the process was very smooth and we were very impressed with the service and quick assistance. Thanks Liam and team.

  • Incentivised Review No
Telair
Michael A.TelairSend a private message

Hi Minnie, thanks so much for your kind review. We really appreciate it!

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David
DavidSouth East Queensland, QLD

Very bad company, think twice before you sign up.

published

Very bad company, think twice before you sign up. Absolute rip off by all means. It is costing our business and our clients. All the sweet talks and promises disappeared along with the sales representative who walk into our office to get business. We will be seeking compensation with the best lawyer in town.

  • Incentivised Review No
  • Connection TypeI don't know
Telair
Michael A.TelairSend a private message

Hi David, I'm really sorry to hear that you have had a bad experience. Can you please email me on productreview@telair.com.au so I can address any concerns you have?
Michael Anders
Service Delivery Manager

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Terrible Company - Absolute Rip OFF

published

They are the worst and I wish I never met them.

Customer service is horrible.

They inflate their services so much.

I encourage all businesses to stay away. Go to Vocus direct and stay away.

I wish I never met this terrible business.

Telair
Michael A.TelairSend a private message
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Super slow to deal with and annoying accounts department

published

Promise the world when signing up. Once you sign takes months to set up and then they hound you to pay for the months of their service when you were waiting to get set up. If I treated my clients like they do I wouldn’t have any

Telair
Michael A.TelairSend a private message
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Positive
PositiveBrisbane
  • 4 reviews
  • 2 likes

room for improvement

published

the worst I've had to contend with, like dealing with dept of human services. they never answer the phone on time, you listen to 10m of sales guff, then they put you on hold, then they suggest to call you back but they never call you back. they treat their customers only as bad as they treat their own staff. please don't work for them or do business with them. their products and services are expensive with degradable quality of service.

Telair
Michael A.TelairSend a private message
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Telair

Details

Compare all 4 Telair
CategoryServices and Home Phone Service ProvidersServicesServicesServices
Standard Monthly Price $79.95$89.95$99.95
Max Upload Speed 5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBN
Packages AvailableBundleBundleBundle
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps
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