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TeleChoice Dealers

TeleChoice Dealers

1.7 from 15 reviews

Reviews

1.7

15 reviews
5
(2)
4
(1)
3
(0)
2
(0)
1
(12)
  • Customer Service
    2.0 (4)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (0) · No (1)
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Mel S.

Mel S.Sydney, NSW

They broke my brand new Samsung 20Plus

published

What a Stressful experience. Do yourself a favour go elsewhere!!

I took my 3 day old Samsung 20+ to get a screen protector.

Poor installation job, finger print could not be accessed. There was a massive line down the middle of the screen protector which they removed when I complained. Internal damage was done and concealed with UV glue which voided my warranty with Samsung and cost me $380.00 to fix.

The manager/owner was extremely rude and unwilling to deal with me when I went back 2 days later accusing me of damaging the phone myself even though I have all the paperwork from the technician at Samsung to say that the damage was as a result of 3rd party uv glue.

What a Stressful experience. Do yourself a favour go elsewhere!!

Cédric B.

Cédric B.Sydney, NSW

Glue in my brand new Samsung s10+!!!!!

published

Hi everyone,
Terrible experience with telechoice shop located in Parramatta westfield just yesterday.
I recently bought a Samsung s10+ and decided to purchase a case and a screen protection.
An employee took my phone and asked me to come back 10min later. So I did, and 10min later, I came back to a phone that couldn't find my fingerprint anymore, even after updating them.
I had to ask them to remove the screen protector as I wasn't able to use it properly anymore.. and now I have glue (glue they used to put the screen protector) in the small holes of the phone speakers at the bottom of the phone and at the top of the screen and you can really hear it in the sound ... NEVER AGAIN !!!!

Store LocationParramatta
Dorothy L.

Dorothy L.Sydney, NSW

  • 2 reviews

Overcharged my account

published

They direct debit my credit card (3 mons services), they ignore my objection even I make the complaint at TIO.
Very bad Company.
Never go back to them.
So unhappy about their services, network, billing.

Customer Service
Product Quality
Return Claim MadeNo
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Hornsby Telechoice Westfield

published

Hornsby telechoice dont buy any thing from there the manager sells broken phones and doesn't give a refund. Poor customer service! My phone keeps freezing wont restart! Warring dont buy from hornsby telechoice mobile. Scam scam no refund. Watch your back

Telechoice Epping not good.

published

Would not recommend this place whatsover. As bought a phone and have been trying to get it back from repair for the last 3 months. 1st time phone got back 7 weeks later and it didn't work and again have been waiting 6 weeks for it. Time to go to Telechoice Headoffice, Consumer Affairs Victoria or A Current Affair.
Seen your last 4 week reviews and they look like reviews from the staff that work there in Google reviews.

Customer Service
ihsan

ihsanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Perfect service and reasonable price and friendly staffs

published

These guys are rocking with their friendly attitude best service and reasonable price to anything you want from them I highly recommend them thanks guys keep doing the good job

Customer Service

The reviewer stated that an incentive was offered for this review

ihsan

ihsanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

perfect choice

published

these guys are rocking it with any service you looking for just impressed by their friendly attitute and solving my problims in minutes with very reasonable price keep doing the good job

The reviewer stated that an incentive was offered for this review

Telechoice Epping worst customer service ever.

published

Absolutely terrible place. Bought a phone and have had the worst after sales service. Staff are obnoxious and rude. Avoid this place like a plague and deal with Telechoice directly themselves to buy a phone. Don't go to Telechoice Epping. If I could I would give them zero stars.

Customer Service

Fraud, dishonest and low quality

published
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Great service!

published

The team are really helpful & knowledgable with iphones, offers cost-effectice solutions/options and does not push to get all the parts replaced. Problem with camera and batteries are fixed in 30 minutes. They also gave free replacement of missing screws that previous repair did not put back!

TELECHOICE - Not Recommended

published

Most useless workers ever. I had taken my phone in to get a my cracked screen and battery fixed. I got it back a month later after so many visits to there melton store. I got my phone back with cracks still visible, speaker not working and home buttons not working at all. If you choose to go with telechoice you will regret it!!!

Dayna

DaynaSydney

  • Verified customer

Telechoice is disgusting

published

Went into telechoice Penrith today to get my iPhones back screen replaced. Dodgy job to say the least. Don’t say you can fix the phone if you don’t know how to ? I now have to take my phone to Apple to be replaced and spend another $800 for it to be fixed because of all the damaged caused to my phone !! My camera is now completely blurry and the back screen is popped up. You need to let your staff know if they are unable to complete a job that they shouldn’t continue to do so and get the customers money ($200) and send them on their way. Thank you telechoice Penrith for making this 10x harder than it should be and now have to spend $800 to be fixed due to your mistakes ! To be honest I just want my money back after the dodgy job.

TerribleChoice

published
3 comments
TeleChoice
TeleChoiceTeleChoice

Hi, is it possible to please get your account number or contact details so we can contact you and try to assist. if you don't have your account number so that we can get your contact details, please email us at sales@telechoice.com.au

[Account Number Removed]

When should I expect to hear from you?

Mimi

MimiSydney, NSW

  • 2 reviews
  • Verified customer

My iPhone touch Id damaged after glass display replacement

published

I have given my phone for repairing for screen crack, and was assured that no other feature is going to be changed. However when I turned on my phone and tried using my apple touch id, it was totally gone, and greyed out. I tried every troubleshooting. Just didn't work. I think they have totally damaged my touch id panel. This is awful! For 85AUD to replace screen, with some horrible output? I can't believe it! How are they even allowed to be called repairer!!!!

1 comment
TeleChoice
TeleChoiceTeleChoice

Hi Mimi
are you please able to email us your contact details so that we can investigate this issue for you.
Please email us at sales@telechoice.com.au

Ash

AshMelton

Telechoice Melton Woodgrove shopping Centre

published
1 comment
TeleChoice
TeleChoiceTeleChoice
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