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Reviews

  • Value for Money
    4.0 (1)
  • Customer Service
    3.0 (2)
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Justin P.
Justin P.Perth, WA
  • 2 reviews

They've got good rates and the customer service is great

published

Great rates. Been using Teleron for couple of years without issues, however lately there have been some connection issues and variable speeds for couple of weeks. Customer service was awesome and got the issue resolved pretty fast. Couldn't be happier, but despite excellent customer service future reliability worries me.

Value for Money
Customer Service
Incentivised Review No
Muz
MuzWodonga

Do not bother

published

After being with telecom for 3 years. I'm trying to move house. They initially said yes. But then last minute said no carn't do it. With no reason why. Despite also wanting an upgrade in tiers. Switched companies. And said no worries

Incentivised Review No

Impossible to contact when you need to

published

My subscription was supposed to end on 31st January, written notice given 3 dec but they still charged me for February. Phone constantly engaged, chat off line and emails unanswered!!!!!!

Customer Service
Incentivised Review No
Unhappy
Unhappy

And now find out they are in receivership. Great company - NOT!!!

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Gordon J
Gordon JAU
  • 2 reviews
  • 1 like

Scam artist rip off merchant.

published
Connection TypeNBN Wireless
NemetJ
NemetJBrisbane

Expect unusable speeds and service during on peak times.

published

Expect a fraction of your contracted speeds during on peak times.

Also require 30 days notice prior to cancellation so expect another bill before cancellation.

When i had first signed up service and speeds had been satisfactory, however fast forward 12 months the line stability and speed has degraded to unusable levels during on peak times.

Plenty of other providers out there would steer well clear of this mob.

Connection TypeNBN FTTP (Fibre to the Premises)

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Peter
PeterAdelaide
  • 7 reviews
  • 10 likes

18 Months of uninterrupted service (Teleron now closed down no longer trading)

published

Have have been with Teleron for more than 18 months. During that time that time i have had no complaints about my connection. People often blame the service provider for connection speed but most of the time it is due other influences like old copper lines or hardware issues. You don't get 24/7 Support like the bigger providers but the price is more competitive. I have no plans to change to another provider i am happy where i am..

Incentivised Review No
Peter
Peter

No longer operating

enjoyChewy
enjoyChewyAU
  • 3 reviews
  • 3 likes

Customer service was good, speeds patchy.

published

On NBN HFC. Issues with the line quality when NBN HFC was switched on in our area. Teleron were helpful and friendly in sorting these out with the NBN techs. Speeds were generally acceptable early on, but noticed in the last 4-6 months peak time wasn't great. Sometimes, it'll be so slow that I'd need to switch to mobile data to get things done. I contacted Teleron about this several times and they were helpful and attentive, but ultimately, the speeds fluctuated too often and annoyed me enough. Some weeks better than others. So it was difficult to pin down. Pricing of Teleron was sharp and I think their customer service is commendable. I'm leaving because of the fluctuating speeds that could very well be NBN's network.

Connection TypeNBN HFC (Cable)
Darikt
DariktGreater Melbourne (Metropolitan), VIC
  • 8 reviews

Mediocre ISP

published

They have a very good and responsive customer service. Always there to help you via online chat which is good.

I am on lowest speed (10/1) which is more than enough for 2 people in a small apartment in CBD.

We were with dodo before with 25/5 speed unlimited.

So far it's been 3 months with them and never experience any significant issues. Although some lag when watching online content (youtube, etc.) during peaktime, overall it is acceptable ISP.

Reasonable price on data cap.

Connection TypeNBN FTTN (Fibre to the Node)
trev
trevWestern District, VIC
  • 10 reviews

service ok but;;;

published

been with this provider for a couple of months now overall happy with my service im FTTN 50/20 and usually get 47/17 mind you im only 20 meters from the node,but have noticed most nights betwwen about 6.00 and 9.00 pm the speed drops to about 4/12 yes the upload is higher than the download other than this great freindly service and always helpful

Connection TypeNBN FTTN (Fibre to the Node)
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Danny M
Danny MSydney

Great service, competitive rates and FAST!

published

I've recently switched to Teleron and have been very pleased. No connection issues, fast speeds and fantastic customer service. I'd highly recommend to anyone looking for a better provider!

Connection TypeNBN Wireless

avoid at all costs

published

they never provided a service to the level of performance i had purchased. 50mbs service, with fibre to the premises (into our apartment) - never saw those speeds - typical speeds were around 15mbs, no faster than our previous broadband service which cost significantly less. their customer service is non existent. their website is terrible. there are far better providers out there.

Connection TypeNBN FTTP (Fibre to the Premises)
Glen
Glenperth

30 days notice before expiry of contract!

published

Make sure you let teleron know (with 30 days notice) if you don't want your expiring contract to continue past the end date or you may be charged for an extra month.

Connection TypeNBN FTTN (Fibre to the Node)

Terrible service. Will use every trick to squeeze more money from you

published
Connection TypeNBN FTTP (Fibre to the Premises)
Jordan Smith
Jordan SmithGreater Melbourne (Inner), VIC
  • 2 reviews

Fantastic service

published

I have been using Teleron for the last 6 months, fantastic connection and speeds. No real dropouts or issues. I would definately recommend.

Connection TypeNBN FTTC (Fibre to the Curb)

Beware - poor service coupled with threats

published

Connection never met speeds charged for and many drop outs. Things got worse when I attempted to exit.

When I spoke with them 2 months prior to the end of contract wanting to end early(reasonable given service never received as per contract) I was threatened by who I later learned to be [name removed] the CEO.

Beware that this provider will make on boarding very easy, however this is where the service ends. You are not going to be helped nor appropriately billed.

Connection TypeNBN FTTN (Fibre to the Node)
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Read more reviews - page 2

Questions & Answers

Fethi
Fethiasked
Teleron

My speed is to slow. Anyone encountering the same?

1 answer
Nielson
Nielson

Mine was painfully slow as well, you are best of changing to another provider

hydraflexx
hydraflexxasked
Teleron

Hi,
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
Thanks,
hydraflexx

No answers

Get an answer from our members

Teleron

Details

Compare all 4 Teleron
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $60.00$70.00$80.00$90.00
Typical Evening Download Speed 5.0 Mbps10.0 Mbps20.0 Mbps40.0 Mbps
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 4 Teleron
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