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Reviews

  • Customer Service
    1.0 (1)
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Muz
MuzWodonga

Do not bother

published

After being with telecom for 3 years. I'm trying to move house. They initially said yes. But then last minute said no carn't do it. With no reason why. Despite also wanting an upgrade in tiers. Switched companies. And said no worries

Incentivised Review No

Impossible to contact when you need to

published

My subscription was supposed to end on 31st January, written notice given 3 dec but they still charged me for February. Phone constantly engaged, chat off line and emails unanswered!!!!!!

Customer Service
1/5
Incentivised Review No
Unhappy
Unhappy

And now find out they are in receivership. Great company - NOT!!!

Gordon J
Gordon JAU
  • 2 reviews
  • 1 like

Scam artist rip off merchant.

published
Connection TypeNBN Wireless
NemetJ
NemetJBrisbane

Expect unusable speeds and service during on peak times.

published

Expect a fraction of your contracted speeds during on peak times.

Also require 30 days notice prior to cancellation so expect another bill before cancellation.

When i had first signed up service and speeds had been satisfactory, however fast forward 12 months the line stability and speed has degraded to unusable levels during on peak times.

Plenty of other providers out there would steer well clear of this mob.

Connection TypeNBN FTTP (Fibre to the Premises)
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avoid at all costs

published

they never provided a service to the level of performance i had purchased. 50mbs service, with fibre to the premises (into our apartment) - never saw those speeds - typical speeds were around 15mbs, no faster than our previous broadband service which cost significantly less. their customer service is non existent. their website is terrible. there are far better providers out there.

Connection TypeNBN FTTP (Fibre to the Premises)

Terrible service. Will use every trick to squeeze more money from you

published
Connection TypeNBN FTTP (Fibre to the Premises)

Beware - poor service coupled with threats

published

Connection never met speeds charged for and many drop outs. Things got worse when I attempted to exit.

When I spoke with them 2 months prior to the end of contract wanting to end early(reasonable given service never received as per contract) I was threatened by who I later learned to be [name removed] the CEO.

Beware that this provider will make on boarding very easy, however this is where the service ends. You are not going to be helped nor appropriately billed.

Connection TypeNBN FTTN (Fibre to the Node)

Related Articles

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

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Wendy Z.22 Nov 2019
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Nielson
NielsonPerth

Avoid

published
Connection TypeNBN FTTP (Fibre to the Premises)
Les
LesGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Terrible customer service and internet service

published

Have been with them for 6 months and had nothing but trouble up to 20 dropouts per day, we call them all the time and they are really not interested in helping us, today there service is just completley down which is great. Do not go with these crooks

Connection TypeNBN FTTN (Fibre to the Node)
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all.round.nice.guy
all.round.nice.guy
  • 9 reviews
  • 7 likes

There is a reason its cheap..

published

I paid extra for 25+mbps and found the speeds woeful. Opten failed to stream and I ended up using the 4G on my phone! PLUS $200 to relocate the service if you have to move! What a joke. My advice, stick to the names you know, give Teleron a miss.

Connection TypeNBN Wireless
danielle
daniellemandurah
  • 2 reviews
  • 4 likes

Extremely rude and threatening

published

When my pre teleron service was excellent i have the good NBN but decided to try reducing costs. Teleron service was too slow to watch basic news items on internet then dropped out totally. I changed to TPG. Like a snail to a rocket ship Teleron where extremely rude and threatening. Without a bill or any kind of notice they removed 250 from my bank account (cancellation fee) within half hour of cancelling my service they could not provide. Bank grabbed it back from them so then. I got threatening emails of legal action etc. so i paid it again. And will contact ombudsman. Beware they do not behave like any business i have come across in my 60 years big chip on there shoulder.

Connection TypeNBN FTTN (Fibre to the Node)
wargoat
wargoatmelbourne

Basically fraud

published

The level of service with these guys is non existent. They own nothing and just resell others products. They under-buy massively and you can expect (in Melbourne at least) to have no ability to play games or expect a stable connection. Limited service hours. Rude staff, refusal to help. I'm paying my $200 break-fee happily to end this contract early. Do not sign. I suspect most of these 'positive' reviews have been purchased by Teleron themselves. It's exactly the sort of thing an unscrupulous company such as this would do.

Connection TypeNBN FTTB (Fibre to the Building)
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Dean
DeanSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Worst company service ever

published

We had Teleron NBN connection to an elderly persons home and the connection was repeatedly lost which necessitated resetting of the modem each time. Now you might think that an easy process. Press a button and off you go right, No. There were so many steps to resetting the service and it was so time consuming it became beyond a joke. The service was supposed to include a phone service but it took 2 months to set that up and running and then it would be on an off over and over again. The service was so bad it put the elderly person in danger. If she were to have a fall there were days on end when the service just wasn't operational. Its not user friendly, efficient or reliable. But yes, it was cheap. You get what you pay for.

Connection TypeNBN Wireless
Mr Delicious
Mr DeliciousSydney, NSW
  • 2 reviews
  • 3 likes

Sign up if you want snail speeds and congestion at night time.

published
Connection TypeNBN FTTN (Fibre to the Node)
Shane W
Shane WPerth

In WA and they obviously dont buy enough bandwith as im regularly 1-2 Mpbs

published

Customer service is poor and responses vague when you can actually get hold of them. I have run numerous speed tests and Teleron just don't seem to care. I'm in the market for a new NBN provider, stay away from these guys.

Connection TypeNBN FTTP (Fibre to the Premises)
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Questions & Answers

Fethi
Fethiasked
Teleron

My speed is to slow. Anyone encountering the same?

1 answer
Nielson
Nielson

Mine was painfully slow as well, you are best of changing to another provider

hydraflexx
hydraflexxasked
Teleron

Hi,
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
Thanks,
hydraflexx

No answers

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Teleron

Details

Compare all 4 Teleron
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $60.00$70.00$80.00$90.00
Typical Evening Download Speed 5.0 Mbps10.0 Mbps20.0 Mbps40.0 Mbps
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 4 Teleron
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