All down hill
NBN installed in April 2017. Customer service was initially prompt and helpful. However, the connectivity was dreadful - often experiencing outages (drop-outs). The drop-outs happened throughout the day, but were particularly bad at about 9:30pm until morning almost every day. It got to the point I cancelled all TV/Movie streaming services as I was rarely able to use them.
The most frustrating part was that they only offered to send an NBN technician during business hours - so I was expected to take a day off work because that was more conveni...
Very slow, and no intention to help
I've just spent a year connected to the NBN wireless with those guys, and I'm utterly disappointed. I couldn't wait for my contract to end so I could try another telco.
I was on a 25/5 plan and I never went higher than 12mbps download, averaging at 4 Mbps. I've contacted them many times, each time they would ring me back straight away and sounded very polite and helpful: making me perform tests. It sounded great, I thought they would get into it, but nothing. After 4 months in my contract I got cranky by the lack of answer and no improvement. ...
Persistent issues with speed and support
I've just left this provider after 9 months. I haven't had a particularly good experience but I want to be fair and honest, i can see a few really nasty reviews here that seem needlessly sharp.
My major issues were quality of service and bandwidth. I ran network monitoring on an RPI cabled to the modem/router for a month prior to leaving and it showed chronic congestion issues and dropped connections.
On a 50/20 connection i averaged 17/13 overall, closer to 5/13 at peak time and 36/17 during the middle of the night. For the smoking upt...ime I average 10 to 18 drop-outs per day, impacting external connections the worst. On the DSL logs only rarely did we lose sync - the problem seemed like a DNS fault most of the time, but changes to DNS didn't help. Resetting the router and wifi cards helped so I was willing to put this down to our router/modem. From a service perspective there is no phone number to call for support, just an online chat and email. They were responsive but still difficult to talk to, as in you would leave an email or chat support but then play phone tag to actually speak to someone. I would get voicemail saying call them back, but with no phone number to call. In most cases the issue would just not be resolved, despite what seemed to be a switched on support team. Saving money of support teams makes great sense to me but just made issues with congestion and dropouts frustrating when you couldn't reach someone reliably. I changed provider last week. Our connection speed is bomb-proof regardless of time of day. The dropouts stopped immediately. Our plan cost is $10 or so more on the highest speed tier and we get regular speed test results close to the posted levels. I get the impression the underlying problem is the NBN model, and a great deal of these issues are a result of Teleron's downstream providers according to their own technicians. I came to the provider on the back of recommendations of two friends who are telco techs, they assured me Teleron had been clever and invested in the right parts of the system to ensure a good end product but that doesn't seem to be working in all areas.
Totaly uslis provider
I have nbn and fttp
A plan of 100mbps
On any day at any time i get no faster than 5mbps
I called numerous times and nothing changed
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Teleron NBN Setup
Have just signed up for a NBN FTTN connection with Teleron. Was told by Teleron this would take 1 - 2 days. Have just queried them as to delay 5 days now, and have been told 1 - 3 WEEKS. Teleron, you weren't up front with this expected connection timeframe. Customer expectation should be managed better in future.
Questions & Answers
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$60.00||$70.00||$80.00||$90.00|
|Typical Evening Download Speed||5.0 Mbps||10.0 Mbps||20.0 Mbps||40.0 Mbps|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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