2Telstra Mobile

Telstra Mobile

 Verifiedtelstra.com.au
2Telstra Mobile
1.4

3,098 reviews

PositivevsNegative
8% · 2392,788 · 90%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
1.2
Customer Service
1.1
Local Reception
2.1
Transparency
1.1

Reviews

2,623 reviews
Shif
Shif2 posts
 

Garbage monopoly system with a useless service

Why do you even exist? Tesltra don't even have proper network in the middle of the city, forget about other sides of Melbourne. 1 hour of commute to Wyndham Vale from Southern cross and didn't manage to run the youtube app properly for once. What's the point? Once I'm home, I can use my wifi, why do I pay for the data for my service?
You guys have honestly taken things for granted and the people work there probably so laid back and useless that they can't bother fixing one incident properly and things then just keeps piling and worse. WAKE US TLESTRA and do some work. Show details
Jason
Jason2 posts
 
min5188
min51882 posts
 
Dan S.
Dan S.South Australia
 

Garbage

The app is absolute garbage, they force you to use the app! You ring their so called help line, they tell you straight away that their in Australia "absolute garbage" like the app...wouldn't surprise me to find out Telstra is spying on us and selling our info or giving it to the idiots running our country Show details
Value for Money
Customer Service
Local Reception
Transparency
Mike
Mike16 posts
 

Constant price hikes and multiple plan changes

After 10 long years of being a Telstra customer I am done with them, Constant price hikes and multiple plan changes, my plan started on $29 it’s now $62, they recently changed my plans so I can only pay one way and that is with debit/credit card, I always pay through PayPal as it’s more secure but they have stopped that option now. That was the last straw for me. Spoke to Telstra (overseas) and the guy said they have simplified my plan for me so I don’t experience any “surprises” as they put it, my plan was simple to begin with, that’s why I chose it, as for the surprises, the only surprise I keep getting in price hikes. They do not care about their long serving customers at all, so that is me out. They got greedy. Show details
Local Reception
jaycee
jayceeNorth Queensland, QLD5 posts
 

Highly disappointing

The app is terrible. My internet drops out all the time. On top of that I bought a new mobile on a plan. Was talked into purchasing a sprout Bluetooth charger on the plan. The charge is very slow and cooks your phone in 10 minutes. I tried to return it and after being ignored for 10 minutes in the rockingham store, was informed by an ignorant staff member that I couldn't return anything and it must be paid for. It would be nice if they trained their staff members to inform customers when pushing sales that items can't be returned. I'm disgusted.telstra you suck. Show details
Johnyhondavfr
JohnyhondavfrHobart40 posts
 

Ripping off data and telling.customers to upgrade for no reason

well it's that time of day again for us pre paid nothing loading and or slow internet as per usual after 10am pre paid users loose data trying to get pages and website etc doesn't happen and or none or very slow internet
contacting them doesn't help I have tried everything for the last 2 years as requested by telstra I got a 5g sim and a 5g phone and it's crap wasted $500 wasted it. made no difference neither does a network reset etc tried all that it's nonsense paying for something u can't use Show details
AAA
AAA31 posts
 

TELSTRA stuff UP

Recharge Prepaid Mobile on Telstra. Fantastic. Ring 100 and text Voucher Number. Excellent and FAST.
Telstra now want to REMOVE this wonderful POSITIVE CUSTOMER SERVICE. WHY?
TO further complicate LIFE with APPS and CRAPPS. Find another way they say.... Sure Find a telco with CUSTOMER SERVICE. Disgruntled on behalf of the Masses being put into big telco Messes. Show details
Werner Olivier
Werner OlivierSouth East Queensland, QLD3 posts
 

No intention of solving problems

There needs to be a zero star rating. It is obviously Telstra's tactic to hide their incompetence by driving their customers up the wall by asking the same things over and over and over and over again instead of actually solving the problem! If you are lucky enough to speak to someone you can actually understand, they just ask you the same things the previous 3 people asked of you, proving over and over again that there is ZERO network coverage in many metro areas (this is the second address in Queensland without coverage). And that is the tactic until you just give up. Worst customer service I have experienced EVER! Show details
Karina
Karina68 posts
 

Telstra couldn't care less

Telstra has shut the entire mobile system down for a week for planned maintenance. Their response, when asked about it, is one of complete indifference. They could not care less about regional customers.
josieverona
josieveronacanberra8 posts
 
Customer Service
Local Reception
Transparency
Kylie
Kylie2 posts
 

Terrible

Modem blew up. Got told to wait 5-7 business day for a new one. 7th day came, called and got told they cancelled the order. No help. Asked to get one in store. Denied.  Show details
johnlang
johnlangPerth, WA17 posts
 

Poor signal, very poor support as one hand doesn't know what the other is doing

Technical Support don't know what the Telstra Service are doing. 1 hour of time wasting to find out that the local tower is being repaired within the next two or so days.. Show details
Value for Money
william
williamSydney, NSW4 posts
 

Make Myall Lakes National Park Covered!

Terrible speed and coverage at Myall Lakes, Tea Gardens and Hawks Nest.
Please finally fix it. Show details
MAT
MATGreater Melbourne (Outer), VIC
 

Worse experience

Worst company to ever deal with never again mentally draining
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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

Contact info for Telstra Mobile

  • ABN: 33051775556

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