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Literally the worst Internet ever
Bruh telstra can't even do one job that is to stay connected. Literally drops out every 15 mins like you have one job and it is too stay connected!!!! And the customer service is so hell!!!
Horrible customer service
The internet connection is ok but when you need to resolve an issue or contact customer support- it’s an absolute nightmare!
I’ve honestly wanted to throw my phone out of the window - Trying to reach out to them is causing unnecessary stress!
I’ve tried 5 times to resolve my bill issue (Telstra overcharged me) and could never get help!
Looking for a better provider in my area now cause Telstra is absolutely useless!
Unacceptable customer service
Coverage in my area is average, but I knew that living regionally so that doesn't enter into my review, the main problem is that the customer service is frankly atrocious.
After independently cancelling two services, I've noticed that Telstra purposely obfuscates the cancellation process.
What should be a easy web form or a phone call is a hoop jumping exercise even a Cirque Du Soleil gymnast would struggle with.
Gave them a call on their switchboard and after a dozen or so prompts eventually get told to login the site and go from there, where-...
I would give zero stars if I could...
Worst customer service in the history of mobile phone network providers. It does not matter how good the network coverage is when the customer service is that bad. I'm with a company called Circles Life now, they use the Optus network, they are cheaper, and they actually look after their customers.
The Worst Customer Service In The World.
I bought a 30 dollar SIM card, I tried to activate it online after about 12 attempts, it still wouldnt activate, I decided to call up after about 20 calls, trying to get the SIM activated. I got threatened and abused, and now I don't want the SIM activated anymore anyway.
Worst customer I have ever seen
Sometimes we did not get the wifi and if we call customer service, they say there is some outage going on in your area. When we check online, there is no outage. That had happened repeatedly. Customer service was really bad. They don’t maintain data what they have spoke to customers. They don’t have coordinations between them. I have to take the connection for 24 months. In 22nd month they have disconnected my internet connection and sent me the disconnection charges. And, if I don’t pay charges, that will affect my credit report.
Is Telstra customer service the worst in world history
Been trying to upgrade my mobile plan.
Online links, My Account, My App, Chat, all unresponsive. Unable to ring or email. Each option sends you on a never ending circular route.
Absolutely inpenatrable customer interface. Apalling attitude to customer service.
Telstra regional coverage across the country is the best available so, as a frequent traveller, sadly I am stuck with them.
Good coverage but thats all that's good about them
By far the worst organisation I have ever dealt with. Terrible staff and customer service. If you have to contact them over the phone, forget about it! I recieved an email that my phone had been ported and if it wasn't me, contact them immediately. But there contact number just disconnects you, meanwhile, they had full access to my email and bank accounts and I could do nothing. And my phones been ported twice now. Crappy security, maybe they have a contact number for crooks that works 24/7!
one of the worst company I know
I really don't believe telstra can get 1.5 start, absolutely 1. or 0. always mistakes when you see the bill,they even put other's bill to my account. and worst customer service. different service have different explain.
WORST CUSTOMER SERVICE
You can only get service for Telstra issues if you download the app. Calling no longer works. I do not want to download the app so therefore I cannot contact them or receive any help with my enquiry.
Telstra are scum
Do not go with Telstra. They are the worst company I have ever dealt with and that's saying something. I asked for my bill to be direct debited instead of a paperwork copy and suddenly have a bill that is 4 x the monthly amount. I have emailed and emailed and get told your ordered a change which I did not. I try to ring and can't get through. It sends you the telstra app on your phone and hangs up. So I have requested to change providers today. It is the worst of the worst. They are absolutely scum creatures who just want your money and overcharge and there's no one to talk to in order to sort it out. I can't believe they get away with this in today's society. If I could give them minus stars I would.
Sneaky lying sales staff
my partner & i signed up new to telstra 2 years ago, not once were we told until now the plan has ended that it was a lease plan! now being told we either hand the phones in or pay near $1000 to pay them out. i will never EVER recommend telstra to anyone again. never in my life have i been scammed into a lease plan like i was with Telstra
Telstra service is absolutely disgusting have had no phone line for 4 days for my 78 year old mum my sister and I have rang many times. The automated service says that it’s bad times because of Covid so it sends me a link to reply in a message but no response not good enough
The reviewer stated that an incentive was offered for this review
They said it loud and clear: “You don’t need Australia’s best network!”
Tired of waiting, ten hours on hold for technical support for my business account, still not resolved. Photo below showing me giving up after 2 hours and 33 minutes of “we will be with you shortly” Pathetic.
Greedy culture of Telstra -deliberately set up with unsuitable product.
I went into Telstra store with an existing Dongle and asked to set it up with a new sim for short term use whilst on holidays for 2 weeks. Explained that I did this last year and the sim had an expiry date. The girl who served me did not know what product I had used and explained that she could only set me up with a plan that could be cancelled or changed when I needed. After trying to sell me a new dongle/wifi device and a bigger plan we settled on just a very small plan of $15 per month using my existing dongle. It only provided me with 3GB ...of data. I was disappointed but she said if I needed more I could easily phone in and change plan (not so easy I'm afraid.) I signed up and immediately had to pay $27 which included a month in advance. After a couple of days I found a telstra ad for exactly what I was originally looking for. The girl was a very good sales person and achieved her goal of getting me to sign up for a poor product I don't need. Very challenging to find the time to cancel this as I am going away and am busy. This is the greedy culture of telstra now. They do not have cooling off period because I approached them by going into store. I'm sorry but I am not tech savvy. I didn't have the knowledge before I went in. I thought that the staff would help me get what I needed without trying to dupe me. The girl who served me will be rewarded for ripping me off.
Worst telco ever
Good internet speeds tho, but very bad service.
There was no dropouts I’m pretty sure. Still wouldn’t recommend Telstra to anyone, they take money out twice a month and it’s so annoying trying to fix it I payed $89 at the start of my plan, then magically jumped to $110 half a year later. When trying to figure out why on the phone to them, they just say random **** every time. I have had the Ombedsman fix my payments up at least 3 times and it always goes up. Have to be the worst telco ever, they don’t care!.
Telstra customer service very bad.... every time i call it will takes min 45 to 90 minutes, before they pick up my phone.
So, I sent them email and said.... i don't want to call telstra anymore... if you need me, please call me back ... as I do not have time to call and wait up to 90 minutes
and guess what is the customer service reply
" I can not tolerate your email and will close your case"
Surprise surprise.... telstra not even fix up the problem and the customer service close the case...
Bad service not being to speak to a staff.
Bad service not being able to speak to a staff. Their chat service is appalling with no replies Yesterday nor today. The automated message when calling advises that a staff will call. No calls either. I guess the only way a staff will call is if i don’t pay my next bill..
DO NOT GO WITH TELSTRA!!!!! TERRIBLE
I would never never recommend telstra (not even deserve to be spelled with capital letter) to anyone. Please, don’t listen to the “The best in the market”. For the last 1,5 years I’ve been having problems with this company with no solution. 20 years ago with TPG my internet was working faster and better. Constant dropouts. Hours on the phone TRYING to get through telstra. If you value your time, do yourself a favour, go with any other company but telstra.
Questions & Answers
When my partner lost his phone last night he grabbed the land line to find it yes that’s ok commonsense but then his phone was not far from where I was & it burst into his name , my name & one other number his & the other ok I or my name are not associated with that number I have my own personal phone and number is this correct both iPhone Sandy
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