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Telstra Mobile

Telstra Mobile (page 2 of 73)

1.5 from 1,792 reviews

Reviews

1.5

1,792 reviews
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Matt44

Matt44AU

  • 3 reviews
  • 2 likes

Customer service is terrible

published

The customer service is almost non existent. They took around 3 months to simply process a form and refuse to talk to you over the phone - strange for a phone business!

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
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Telstra service horrendous

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$55.00
Included Data per Month40 GB
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Matt

MattHunter Region, NSW

  • 2 reviews
  • 2 likes

Keep hanging up on me

published

Trying to get a phone unlocked and an account activated. Several times now the operator hung up mid claw with 'Thanks for your time' and 'you are not a priority call'

Disgraceful. Worst company in Australia

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
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Telstra Australia

published
Disappointed

DisappointedSouth East Queensland, QLD

Worst support. Avoid Telstra.

published

Can't move phones into one business account after various calls to non-english speaking support and multiple chat sessions. Stuffed everything up to the point that we give up. Telstra don't care about customers.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
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Mai M.

Mai M.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Don't sign up with Telstra, you will regret it

published
Customer Service
Transparency
Value for Money
Plan Cost per MonthA$90.00
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Brenda Flannery

Brenda FlanneryNorth Queensland, QLD

  • 14 reviews
  • 8 likes

Unacceptable

published

I ordered a phone 5 months ago. Still not received. Tried to cancel order, request goes no where. I want to buy one elsewhere but do not want to end up with two phones.
If you cannot fulfill an order, DO NOT accept it

Customer Service
Transparency
Plan TypePost-Paid with Phone
Included Data per Month60 GB
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Rees B

Rees BIllawarra, NSW

Worst NBN experience ever!

published

Initially with TPG for 4 years. Changed over for higher speeds. Telstra then took over the connection and made it to the wrong address. I've spend 6 weeks on this stupid chat trying to get it resolved. Made multiple complaints (TIO included) and no word from a 'case manager'.

Seriously pathetic service. With the amount of complaints Telstra is getting you'd think they'd have these imaginary case workers work on weekends.. but no.. only 5 days a week.

Customer Service
Transparency
Value for Money
Local Reception
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Unimpressed

UnimpressedPerth, WA

  • 2 reviews

Stuff my internet and I am not even with them!

published

I am not even with Telstra but with iiNet, who are helpful and mostly reliable, yet when Telstra come out to my area (which is still being built up), they disconnect my internet. I then have to call my provider who has to do fault tests, figure out it is Telstra p, lodge a work request with them and then I have to wait 4 days to get my internet back. I get little service or any compensation because I am not their customer and yet the fault is all theirs. Bad, bad company.

Customer Service
Transparency
Value for Money
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Bilyana B.

Bilyana B.

  • 2 reviews

Unbelievably woeful service

published

It’s the biggest joke - I can’t believe it - something that should take 10 minutes takes hours of delayed text messaging with these people - thoroughly poor service, unreliable advice, not getting back to me and I can’t call anyone !

paulbarbu1610

paulbarbu1610

  • 2 reviews

Absolutely Rubbish

published

Call them to downgrade my phone plan. Speak with some girl [name removed] and toll me will take her 30 min to downgrade my plan. Wow, Told them I'm going with a different telco and she just told me with this: "Sorry to hear that, I recognize we may be a little costly compared to our competitors. This is because our brand is trusted by most Australians and the fact that most Australian customers trust us speaks of the quality of service we can provide." What a load of crap.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$60.00
Included Data per Month60 GB
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

Shocking service -

published

Have been waiting 6 weeks for my mobile phone to arrive. Have already started being billed for it. They are unable to tell me where it is. I think the iPhone 17 will be out before I receive my iPhone 11.

Prepaid Sim did not work

published

Purchased a prepaid sim from supermarket. 28day/25gb. Activated it OK. two days later told I have to recharge as $ have run out?? Only made three short mobile calls and very limited browsing probably not more than 20mb. Checked data usage on Telstra website - all Ok. Tried to contact Telstra - hopeless and frustrating. Left two complaints - nothing back yet. Wanted Telstra as was stuck out in the regions. Could not get another sim. Thus out of contact.
Thanks a lot Telstra and please don't blame the virus for your lack of service.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Included Data per Month25 GB
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Marg14

Marg14Greater Melbourne (Outer), VIC

  • 10 reviews
  • 4 likes

Customer service ???

published
Customer Service

Untrustworthy, lies, stay away...anyone else could not be this bad.

published

What a horrible, untrustworthy, lying bunch of b......s stay away...anyone else could not be this bad. You cannot talk to anyone, you cannot cancel a service, arrogant, rude and absolutely awful.

Customer Service
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PatT

PatTSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

SLOW NBN

published

Have been connected to Cable Internet which is really fast 144mbps, now Telstra told me I have to connect to NBN, Telstra only offered me 50mbps at twice the price. What is the point of NBN!!! 3 of us working from home, this is useless. The customer service was appalling and I have been a customer for over 30 years. Shame on you Telstra!!

Customer Service
Transparency
Value for Money
Plan Cost per MonthA$0.00
Included Data per Month0 GB
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Wm333

Wm333

  • 7 reviews
  • 7 likes

Telstra is the pits

published

I'm trying to contact Telstra billing to query an account charge. Their phone system won't let me speak to a Telstra person. I waited 2 hours and 14 minutes until I had to go out. I've been chopped off 5 times. This is appalling service. They waste my time on this third world service art first world prices.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
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Mark Spinks

Mark SpinksSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Cancel my service

published

All I want to do is cancel my service but even that is impossible with useless Telstra. I have no contract and have switched to a local provider you can talk to.Telstra won't take calls, you can't cancel on line or through the app so you keep getting bills and no idea what your meant to do. If you want to sign up it's easy. I have never dealt with a company as pathetic as Telstra.

Customer Service
Transparency
Value for Money
positivespirit1

positivespirit1Greater Melbourne (Inner), VIC

  • 77 reviews
  • 50 likes

Worst Prepaid Mobile Service

published

I have been with Telstra previously and decided to give them another try. There is only 28 days for their credits which is poor considering most other providers allow 30-31 days. Expensive and not able to use unused data next month. There was no indication of when the credit would expire and now I have paid for another credit when the expiry has not occurred. Sorry not my ideal service provider for prepaid mobile.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$30.00
Included Data per Month10 GB
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Gladdy

GladdyVictoria

  • 2 reviews

Gisgusting customer service

published

Rang good old Telstra , said wait 6 minutes, two hours later almost, and automated system cut me off, sending me a link that cannot work, as I am not a customer and Telstra app link says I have to register to lodge a message... already had that sent earlier. Disgusting telco.
All I wanted was a puk code to unlock a Telstra phone...Peter

Customer Service
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Value for Money
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Questions & Answers

Loot

Lootasked

Does anyone know how to contact Telstra? I've been unable to actually get any help via phone, online webchat or email.

2 answers
Bill
Bill

1800882389 ignore the prompts and try any and every option including complaints, head office etc.

Anthony K
Anthony K

This company is a disgrace to Australia

TomAtReview

TomAtReviewasked

Why does my Telstra mobile app just say "we've run into a problem"

2 answers
Nez
Nez

Because they don't know how to solve the proble. Not a good telco anymore

Viv
Viv

Problem = Telstra. Join Telstra and find problems

Sandra V

Sandra Vasked

When my partner lost his phone last night he grabbed the land line to find it yes that’s ok commonsense but then his phone was not far from where I was & it burst into his name , my name & one other number his & the other ok I or my name are not associated with that number I have my own personal phone and number is this correct both iPhone Sandy

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