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Telstra service horrendous
Post-pay plan only. Attended Hurstville store to set up. Glitch with Telstra system does not recognise my street name. Attendant said known glitch back office would resolve. Still no resolution. Can't call store - just goes to voicemail and they don't return call until end of day at very earliest so if you miss the call and call them back straight away, it goes to voicemail and you are back to square 1. Tried to use telstra app. Paying for a service here - not a robot that can only transfer you on if your query falls within a certain box. Asked...on app to have someone call me or to provide me with number that would be answered. They refused. Completely ridiculous. Unable to use my phone other than via WhatsApp and my home wifi (thankfully not with Telstra).
Keep hanging up on me
Trying to get a phone unlocked and an account activated. Several times now the operator hung up mid claw with 'Thanks for your time' and 'you are not a priority call'
Disgraceful. Worst company in Australia
Telstra, please for the sake of humanity on earth stop advertising better customer service with calls being taken in Australia instead of overseas to imply better customer service.
Have been having ongoing Telstra network coverage issues since early February, numerous calls to Telstra with very little to no support or customer service. Made a decision to move my mobile service to another provider on the basis that Telstra is not in a position to provide the service(s) advertised and now been hit with a $2000+ Telstra mobile phone invoice (as a...ttached). Large portion of the invoice is for the mobile handset which is no longer required. If your not in a position to provide a quality service it makes sense that you take your service and your mobile phone back. Instead you have decided to charge the full upfront cost of the mobile phone and no credit's have been applied for the months of network issues. All while, we are in the middle of a pandemic. Had you provided the advertised service(s) and backed this up with good customer service, the mobile phone service would not have been canceled. Now, what should have taken up to three (3) years to pay the mobile phone of monthly you now expect to be paid upfront. Shame on you Telstra, Shame on you.
Worst support. Avoid Telstra.
Can't move phones into one business account after various calls to non-english speaking support and multiple chat sessions. Stuffed everything up to the point that we give up. Telstra don't care about customers.
Don't sign up with Telstra, you will regret it
I regret the that that l signed up with Telstra. I waited for them to install internet service at my house for almost 2 months. When l saw that this was going to take forever l cancelled my application with them and that's when the drama started. Soon after cancelling they sent me a modem which l returned to sender. They billed me for NBN and the modem which l had returned back to them. I contacted them and they acknowledged their error. Even with such a record and notes on my account they have been billing me every month. Each time I contact t...hem I have to explain to the call centre agent what happened and it's so frustrating. How hard is it for you to just close my account which never existed anyway since l cancelled before it was approved? Stay away from Telstra by all means as they are crooks.
I ordered a phone 5 months ago. Still not received. Tried to cancel order, request goes no where. I want to buy one elsewhere but do not want to end up with two phones.
If you cannot fulfill an order, DO NOT accept it
Worst NBN experience ever!
Initially with TPG for 4 years. Changed over for higher speeds. Telstra then took over the connection and made it to the wrong address. I've spend 6 weeks on this stupid chat trying to get it resolved. Made multiple complaints (TIO included) and no word from a 'case manager'.
Seriously pathetic service. With the amount of complaints Telstra is getting you'd think they'd have these imaginary case workers work on weekends.. but no.. only 5 days a week.
Stuff my internet and I am not even with them!
I am not even with Telstra but with iiNet, who are helpful and mostly reliable, yet when Telstra come out to my area (which is still being built up), they disconnect my internet. I then have to call my provider who has to do fault tests, figure out it is Telstra p, lodge a work request with them and then I have to wait 4 days to get my internet back. I get little service or any compensation because I am not their customer and yet the fault is all theirs. Bad, bad company.
Call them to downgrade my phone plan. Speak with some girl [name removed] and toll me will take her 30 min to downgrade my plan. Wow, Told them I'm going with a different telco and she just told me with this: "Sorry to hear that, I recognize we may be a little costly compared to our competitors. This is because our brand is trusted by most Australians and the fact that most Australian customers trust us speaks of the quality of service we can provide." What a load of crap.
Prepaid Sim did not work
Purchased a prepaid sim from supermarket. 28day/25gb. Activated it OK. two days later told I have to recharge as $ have run out?? Only made three short mobile calls and very limited browsing probably not more than 20mb. Checked data usage on Telstra website - all Ok. Tried to contact Telstra - hopeless and frustrating. Left two complaints - nothing back yet. Wanted Telstra as was stuck out in the regions. Could not get another sim. Thus out of contact.
Thanks a lot Telstra and please don't blame the virus for your lack of service.
Customer service ???
I have an automatic monthly bank debit. Double payments have been taken from my bank account. Forget trying to phone. Got on their message service last month, after over 2 hours was told would be fixed. Did not happen.
Today spent 4 hours on message online trying to fix problem. Consultants kept changing, the first two had no idea what I was enquiring about. Had to keep repeating problem to each new person and getting answers that that had nothing to do with the question. Offshore call centres do not work for customers, only the company bot...
Untrustworthy, lies, stay away...anyone else could not be this bad.
What a horrible, untrustworthy, lying bunch of b......s stay away...anyone else could not be this bad. You cannot talk to anyone, you cannot cancel a service, arrogant, rude and absolutely awful.
Have been connected to Cable Internet which is really fast 144mbps, now Telstra told me I have to connect to NBN, Telstra only offered me 50mbps at twice the price. What is the point of NBN!!! 3 of us working from home, this is useless. The customer service was appalling and I have been a customer for over 30 years. Shame on you Telstra!!
Telstra is the pits
I'm trying to contact Telstra billing to query an account charge. Their phone system won't let me speak to a Telstra person. I waited 2 hours and 14 minutes until I had to go out. I've been chopped off 5 times. This is appalling service. They waste my time on this third world service art first world prices.
Cancel my service
All I want to do is cancel my service but even that is impossible with useless Telstra. I have no contract and have switched to a local provider you can talk to.Telstra won't take calls, you can't cancel on line or through the app so you keep getting bills and no idea what your meant to do. If you want to sign up it's easy. I have never dealt with a company as pathetic as Telstra.
Worst Prepaid Mobile Service
I have been with Telstra previously and decided to give them another try. There is only 28 days for their credits which is poor considering most other providers allow 30-31 days. Expensive and not able to use unused data next month. There was no indication of when the credit would expire and now I have paid for another credit when the expiry has not occurred. Sorry not my ideal service provider for prepaid mobile.
Gisgusting customer service
Rang good old Telstra , said wait 6 minutes, two hours later almost, and automated system cut me off, sending me a link that cannot work, as I am not a customer and Telstra app link says I have to register to lodge a message... already had that sent earlier. Disgusting telco.
All I wanted was a puk code to unlock a Telstra phone...Peter
Questions & Answers
When my partner lost his phone last night he grabbed the land line to find it yes that’s ok commonsense but then his phone was not far from where I was & it burst into his name , my name & one other number his & the other ok I or my name are not associated with that number I have my own personal phone and number is this correct both iPhone Sandy
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