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Telstra Call Guardian 301

Telstra Call Guardian 301 Questions & Answers (page 2 of 3)

4.5 from 12 reviews

59 questions from our users

Faye S.

Faye S.asked

Where is the 'PAGE' button when trying to register the phone??

No answers
Geoff

Geoffasked

Do newest model have ability to disconnect the screening process?

2 answers
Victor_vdH
Victor_vdH

Not that I could see or find. I got mine a couple of months ago. You you can put call forward on the phone and that takes precedence over the screening, but then your un-screened calls go to another phone.

Geoff
Geoff

Ok, thanks, due to our needs at a community centre will have mostly unlisted calls, we will not go with a guardian. Thank you for you reply.

Lynda G.

Lynda G.asked

guardian 301 Calls list currently working on base handset but not on additional remote handset. call display message "Currently not available";, why

2 answers
John A.
John A.

hi , one of our handsets reads the same when we push the "calls" button "currently not available " anyone know how to fix , cheers john

John A.
John A.

hi , Lynda we now have both 301 handsets working , handset 2 was the problem one , it didn't ring , "currently not available" ect , the main phone base has handset 1 , I took it out and put handset 2 in it and handset 1 in the handset 2 base and called using my mobile phone both phone rang , then replaced the handsets in original holders , and they are now both working , must have reset phone 2 , hope it helps , cheers john

Colin

Colinasked

ringing out on the 301 I can hear the receiver but they cannot hear me, I have 2 sets and the other one is fine. Have I accidently pressed a wrong button to cause this

3 answers
Victor_vdH
Victor_vdH

That's weird. If you have the manual you could try to do a reset of the handset settings, if you haven't done that already.

Colin
Colin

Thanks I'll try that.

Stuart O.
Stuart O.

If i want to hear the screening & NOT have the calls sent straight through to the 301's answering machine should i have the setting answer phone on or off?

Charles B.

Charles B.asked

When I press the dial button just get a continuous dial tone. When I dial the number from a mobile just goes to message bank

2 answers
Victor_vdH
Victor_vdH

Can you key in a phone number, then press the green call button and then get to the number called?
That's odd that it goes to message bank. Are you calling from a number that has been accepted by the phone?

Charles B.
Charles B.

We reset the black box and now ok

June Mason

June Masonasked

I have call CG 301 and just lately I get a message on the screen that shows the receiver with a X saying full. I don't understand I've gone through the manual and there is nothing in there about this. Can anyone help me out here!

2 answers
Victor_vdH
Victor_vdH

Do you have incoming messages that you haven't deleted?

June Mason
June Mason

I don't think so where would I find those?

John W

John Wasked

We already have a Telstra Call Guardian cordless phone that has some problems. I am going to buy a new Telstra Call Guardian cordless phone to replace it. Can I transfer the contacts from the old phone to the new one?

1 answer
csutak40
csutak40

I would think it would depend on the problem of the original. I you can still sort of use it, you could connect the new one as an extra handset, which would sync your contacts to the new phone, then disable the old one
You could call them, you MAY be lucky enough to find a person that has some knowledge of these phones (hard to find such a person)

John R.

John R.asked

Why does the screen on our phones light up intermittently

No answers
KCMCC

KCMCCasked

How do I call international numbers which require the + symbol?

No answers
Evelyn H.

Evelyn H.asked

How do i stop the blue light from flashing on base?

No answers
Hamish

Hamishasked

recently my guardian phone calls are timed? , After a minute or so I am cut off. This is a problem as it is usually in the middle of a conversation, or I am waiting for a reply from a company. It the a feature that can be reversed? james

1 answer
Bruce H.
Bruce H.

I have no dial tone.

Carla

Carlaasked

Would the VTech 18050+1 Dect6.0 with a stand alone base station plus 2 cordless handsets be compatible with a Telstra Smart Modem Gen 2? Thanks for the info Carla

No answers
Adriana Carboni

Adriana Carboniasked

I cant make calls from Telstra Guardian 301?
Adriana

2 answers
Piper12
Piper12

Ours is fine. You will need to take your phone to the store you bought it from and get them to help you to sort out the issue

David B.
David B.

@Margaret A : press the one button Margaret.

Margaret A.

Margaret A.asked

when my phone rings when i pick up cannot hear voice on other end untill i press answer button onto speaker

3 answers
Piper12
Piper12

I am sorry. I have no idea. Sounds like you have a dud phone. I am still trying to get an answer to my question so seems like there is a lot wrong with this phone as I keep getting people with their problems of the phone. Good luck

Margaret A.
Margaret A.

thanks piper12

Quinty
Quinty

How do I switch off speaker/adjust volume on handset?

Mark Taylor

Mark Taylorasked

Why can'T I buy a Telstra Guardian 301 at a Telstra shop - answer - they don't sell handsets anymore!
Why can't I buy a Telstra Guardian 301 online - answer - they only sell to Telstra customers (don't want any new ones obviously!). Every other online seller takes a credit card, but not Telstra - how old-fashioned and silly is this? Get your act together Telstra!

1 answer
csutak40
csutak40

I just bought one in a Telstra shop (they had to order it in) I suggest you struck a very unhelpful Telstra shop (the one in Southland is like that - will never go there again) you should try another
Incidentally, I noticed that they also sell them on eBay
Oh, just noticed, they all seem to be refurbished ones

Rosemary M.

Rosemary M.asked

Why is the phone showing unavailable and not showing messages

No answers
Rosemary M.

Rosemary M.asked

Why is the phone unavailable, not taking messages

1 answer
Piper12
Piper12

Hi Rosemary. I have no idea. Have you asked Telstra? If they don’t know then I have no idea. Sorry

Meg s.

Meg s.asked

Hi there,
I bought "call guardian 302" which is not allowing me to connect with my caller.
After the recording tells me the name of the caller then ask me to press No. 1 or 2 or 3 button ( see page 18 in the 302 manual) and when I do press button No.1 nothing happens. I have asked my friends to ring me on multiple times without success.
The sales people in Telstra shop do not know much about the phone.
I not sure who is going to be of help me?

Hope you can help !

3 answers
csutak40
csutak40

Sounds to me it is faulty. Try phoning them. You may get lucky and get someone on the phone that knows something about them. If not, take it back and ask for your money back, that may get them more interested in helping you. Try to find a large Telstra store, where you are more likely to find a technician

Piper12
Piper12

We had to go back to the store we bought it from. Telstra need to get their act together because they wanted to charge us to fix the phone we just bought which should have worked. That said our problem was when mobiles called the phone and did not recognise saying your name and pressing hash. It worked though with the Telstra guys phone. Our phones are older so maybe that is the problem. We do not have your issue and agree with previous person to take the phone back and get a new one incase yours was faulty or refund money. I would go with the former as the one
We bought is now working well. Telstra though need to lift their game.

Sarah Allan
Sarah Allan

Mine was a text message, once i deleted that all good.

josephine f.

josephine f.asked

since the nbn has been turned on the screen of both my guardian 301 mk11 cordless phone flashes . there does not seem to be patten to the flashing

6 answers
Piper12
Piper12

I am sorry Josephine. I can not answer your question. I too have questions with my problems right from the day I bought this phone. Even Telstra can not answer this.

Colleen53
Colleen53

Hello Josephine, I have had no problems with phones since NBN was connected, so far. Sorry can't help you there. I was going to suggest you call Telstra, but maybe they can't help. My base handset flashes when I change the batteries, so have left the original in. I bought the same type/size, just a different brand. Any advice from anyone? TIA

csutak40
csutak40

Are you able to make and receive phone calls? Is the NBN itself working OK? What kind of NBN do you have? I don't have NBN yet, so can't really advise you, but thought these things may be relevant.

Rabbit

Rabbitasked

How do I turn down the ringer volume on the Telstra Guardian 301 base station.

I can navigate to the setting on the handset (Menu-Settings-Base settings-ringing-volume) but no way to vary volume (left / right arrows appear bu pressing left arrow only saves (unchanged) setting?

4 answers
csutak40
csutak40

Well, according to the manual (page 55)
Handset ringtone and volume
Choose from fifteen handset ringtones. The default is external ringtone Melody 1 and internal ringtone Melody 2. There are five handset ringer volume levels plus Ringer Off. The default is Level 3.
You have to scroll down all the ringtones to get to the volume. You do have to make sure you press save, once you've made your selections

Colleen53
Colleen53

Hello Rabbit, I just went through my Base Settings > Ringing >Ringtone > Volume, then to Left side '<' to decrease Volume to '1'. Mine did decrease in volume, then I pressed 'save' which appears under the Left side '<' symbol. Mine did adjust. Do you have a User Manual? If not you can download one from Telstra, you'll find info on page 56. Have just read through my Manual, and found that they say; "Press < or > to select the ringtone melody, then press 'calls', (with a little downward pointing symbol, [found directly under the 'OK'button]), to select the volume level you want and select save." Hope this helps...

Rabbit
Rabbit

Thanks Colleen, I held down the left arrow until the volume changed, and it did!

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