Piece of fkn crap
Only 2 out of 10 of our devices connect via wifi and the 5g wifi does not work and all devices that have lan capabilities don't work on it the phone has slight static when using it and 4g is slow but has full signal. The modem itself is too screwed down and can't shut down telstra air access on it. I rate it -10 out of 10
Purchased in February 2019.
Gateway Modem itself okay but landline handset phone pretty rubbish
We got this Gateway Frontier modem like most people - as existing Telstra customers transitioning from an ADSL broadband service to the FTTn NBN.
After some initial NBN installer/contractor problems where they killed off our landline and ADSL completely the change from ADSL to the NBN went pretty smoothly with this modem and the modem does revert to 4G as advertised (when the NBN network or local landline copper network goes down) and seems a relatively stable modem. The self installation process when you first get this Modem is fairly strai...ghtforward except for the landline unit setup. This modem ships without any instruction manuals and it seems every effort has gone into preventing the home user from "tinkering" or customizing this modem, although there are unofficial user guides out there that are fairly detailed. I can't speak as to the speed of this modem but its WiFi network can deal with 3 teenagers and Netflix streaming in a large 5 bedroom house although I suspect the WiFi is a bit patchy at the furthermost end of the house. This unit (for us at least) does not seem to suffer widespread "dropouts" in NBN Internet connectivity or WiFi dropout problems. There are a variety of lights on the outside of the unit that let you know what is going o,n and numerous ports on this rather large white box, but anything seriously wrong will have you calling the Telstra helpline. We have had only a few power failures but the unit seems to cope with power interruptions and restores its default service without any intervention from me or from Telstra. The only issue we have had with this modem has been the standard handset that ships with the modem, its very slow, unresponsive and fairly unreliable in operation and unreliable in maintaining its connection to the base station/main modem. I am looking at buying a proper reliable landline handset and answering machine (probably Panasonic).
Money grubbing dogs
Don't even get me started on this, I moved to Telstra a few weeks ago and everything seemed to be woring fine, the wifi was fast and good, until my modem kept automatically going into 'back up mode', i called Telstra several times seeking help and they would say the same damn thing, 'there has been an outage in your area causing this', and honestly, if that were true, than how the hell is it possible that Telstra had 30 outages in 3 weeks? I ended up moving to Optus and my life couldn't be better, i suggest you all do the same.
- Verified purchase
Backup facility no longer gives a reasonable speed.
I moved to Telstra specifically because of the backup facility on the modem as my NBN line is unreliable. For the first 6 months it would fall over to backup at around 6mb. Now it falls to backup at about 0.5mb.. ie. unusable. Telstra phones in the house give 50Mb plus (we're in a high coverage area). Telstra won't address this issue although I follow the proper channels. They are clearly throttling due to too many people on it and an unreliable NBN and can't let it saturate the cellular network... but this is *the* reason I moved to them. Oh, and the modem (made by Technicolor) has a poor range and is not 100% standard so isn't compatible with certain printers, my Mitsubishi air con and a Samsung TV.
Mobile backup is not reliable, and very poor support from Telstra
We have been waiting 4 weeks for Telstra to restore our cable service after a storm (Sydney metro area). That's another story, but it means we have had to use the Frontier gateway's mobile backup since then (6 Mb/s instead of 35), until it too suddenly stopped working without warning 2 days ago. I phoned Telstra and was told there was a 4-day "planned maintenance" outage, although the outages.telstra.com page has no mention of it, and we received no advance notice. Net result is no internet at home. So much for the "reliability" Telstra boast a...bout on the product webpage. Telstra call centres seem confused about which department is responsible for supporting this hybrid product. Several times my phone calls have been passed from one person to another, with each one saying they were not the "specialist" in that product. There is no user manual available either (not even from the manufacturer, Technicolor), so good luck if you want to diagnose problems yourself.
Telstra frontier gateway poor service
Extremely bad Experience with the modem and service so far!!! I got my modem on 19th January after signing up with Telstra within 2 days..was happy..however modem did not connect..it kept saying searching network spent 45 minutes on hold to get through to technical support..tried chat online while on hold and was advised that I need to keep it on for at least 24 hours before it works...spent 3 hours with technical support on Phone who tried all methods to troubleshoot to conclude that modem is faulty...Was advised to visit nearest telstra outle...t to request for replacement..did that the next day ..was advised wait time of 3 hours at the knox melbourne outlet..when i said i will come back she said she can help me in 2 minutes...are they sure what they are doing??? I was advised that i need to call them as order needs to be placed online..on hold for an hour again..was connected to technical team another 20 minutes...order placed..2/5 business wait..very bad experience with Telstra...have wasted way too much internet on my mobile with tech support...hope it pays off in the end...
Questions & Answers
I'm buying a lot of smart objects for My house and want to upgrade from this box. The only problem is I don't know what this box is. Is it a router, a modem or both
Can anyone tell me when I'm upgrading do I just need to buy a router or do I need a modem/router in one?
|Category||Routers and Modems|
|Frequency Band||Dual-Band (2.4GHz, 5.0GHz)|
|Wi-Fi Standard||802.11 ac|
|DSL Support||ADSL, ADSL2 and ADSL2+|
|Number of USB 3.0 Ports||1|
|Manufacturer Warranty||2 year(s)|
|Release date||Feb 2017|
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