- Verified purchase
We received this modem when we signed up with Telstra. It's worked as promised and there has been no real major problems since. We don't get drop outs and the connectivitiy seems to be pretty good. It sits under the kitchen bench and the wifi reaches all parts of the house, even in the garden. It was pretty easy to set up along with the NBN, just plugged it in. I will probably upgrade the modem when and if i resign to Telstra.
Purchased in December 2017.
Piece of fkn crap
Only 2 out of 10 of our devices connect via wifi and the 5g wifi does not work and all devices that have lan capabilities don't work on it the phone has slight static when using it and 4g is slow but has full signal. The modem itself is too screwed down and can't shut down telstra air access on it. I rate it -10 out of 10
Purchased in February 2019.
Money grubbing dogs
Don't even get me started on this, I moved to Telstra a few weeks ago and everything seemed to be woring fine, the wifi was fast and good, until my modem kept automatically going into 'back up mode', i called Telstra several times seeking help and they would say the same damn thing, 'there has been an outage in your area causing this', and honestly, if that were true, than how the hell is it possible that Telstra had 30 outages in 3 weeks? I ended up moving to Optus and my life couldn't be better, i suggest you all do the same.
- Verified purchase
Backup facility no longer gives a reasonable speed.
I moved to Telstra specifically because of the backup facility on the modem as my NBN line is unreliable. For the first 6 months it would fall over to backup at around 6mb. Now it falls to backup at about 0.5mb.. ie. unusable. Telstra phones in the house give 50Mb plus (we're in a high coverage area). Telstra won't address this issue although I follow the proper channels. They are clearly throttling due to too many people on it and an unreliable NBN and can't let it saturate the cellular network... but this is *the* reason I moved to them. Oh, and the modem (made by Technicolor) has a poor range and is not 100% standard so isn't compatible with certain printers, my Mitsubishi air con and a Samsung TV.
So far so good ...
I received my new BigPond (Netgear) Smart Moden Gen. 2 yesterday so my review is based upon less than 24 hours of experience. First up I am a cable-connected Internetter so i have always had good speeds (up to 113 Mbps). I upgrade out of necessity as my old BigPond/Netgear modem inexplicably stopped sending Wi-Fi signals and I could not fix it.
The packaging and instructions are excellent and it took me no time to connect everything and tick all the boxes except for one minor fact. It wouldn't work. I ran the wait-gauntlet of BigPond's perso...n-to-person technical support and called for help. It turns out that as a cable user the modem needs to be 'activated' and in my cable neighbourhood and set-up that means manually and there were no instructions to tell me that. Manual activation with the BigPond support team did not happen automatically over the phone so I have to wait up to 48 hours for the new MAC number to be recognised ... Meantime I am on mobile data connection with a considerable reduction in speed: but it works, though it is not intuitive how to make it default to mobile data. So far so good. If, when the modem is finally activated I get my old speed back, I have a mobile data backup in case of outage and a better internal Wi-Fi signal then this will be a good modem. But I won't know that for at least another 48 hours. I don't want the NBN with its reduced speed so the Cable adaptor (when it finally gets activated) should be just fine. I have always thought that mobile data delivery i the way to go and I can get speeds on my iPhone of up to 175 Mpbs when I am in the right spot. 5G should fix that permanently as in my area wit have a reduced 4G signal and I am not so close to a Telstra tower. Cable has been reliable and I will be sad to see it go unless we get unlimited data on a 5G Network.
Good NBN Modem
The modem is easy to setup. Essentially all you have to do is plug it in.
I did find that I had to also purchase the Telstra smart wifi boosters to get good coverage around the house. The house is a single story L shaped house with the modem in one end of that L.
The NBN speeds are very poor but that is Telstra, not the modem. As for being able to switch over to mobile data when NBN is not available. Well that does happen.......but whilst it uses 4G coverage. Mobile speeds are limited to 6/1 Mbps speeds.
Overall one of the better modems that I've owned.
I'm very satisfied with the connectivity, drop outs are covered by 3g making it a lot less frustrating. Was easy to set up and manage. Wish we had got one sooner. Downside is it's a little large which means the places it can go at out house are limited. Overall a great modem.
Looks beautiful..works great..but sometimes getting on and off due to weather and power fluctuations other than that it s performance good and easy to set up .it comes with all details inside box..so we installed on our own.. no man power needed..only need assistance from technical support when connecting...thanks ..simply superb design..
Plug & Play
Purchased with recent upgrade to TELSTRA NBN service.
Seems to handle the ever increasing demands of kids devices and streaming services for a family of 4. Strong signal for about 30m radius through steel framed plasterboard walls. Have also added a range extender to improve strength at opposite end of the house which was easy to do with the WPS button.
delivered quickly and Box came with simple to follow instructions and everything needed to connect.
No complaints from me.
Mobile backup is not reliable, and very poor support from Telstra
We have been waiting 4 weeks for Telstra to restore our cable service after a storm (Sydney metro area). That's another story, but it means we have had to use the Frontier gateway's mobile backup since then (6 Mb/s instead of 35), until it too suddenly stopped working without warning 2 days ago. I phoned Telstra and was told there was a 4-day "planned maintenance" outage, although the outages.telstra.com page has no mention of it, and we received no advance notice. Net result is no internet at home. So much for the "reliability" Telstra boast a...bout on the product webpage. Telstra call centres seem confused about which department is responsible for supporting this hybrid product. Several times my phone calls have been passed from one person to another, with each one saying they were not the "specialist" in that product. There is no user manual available either (not even from the manufacturer, Technicolor), so good luck if you want to diagnose problems yourself.
Telstra frontier gateway poor service
Extremely bad Experience with the modem and service so far!!! I got my modem on 19th January after signing up with Telstra within 2 days..was happy..however modem did not connect..it kept saying searching network spent 45 minutes on hold to get through to technical support..tried chat online while on hold and was advised that I need to keep it on for at least 24 hours before it works...spent 3 hours with technical support on Phone who tried all methods to troubleshoot to conclude that modem is faulty...Was advised to visit nearest telstra outle...t to request for replacement..did that the next day ..was advised wait time of 3 hours at the knox melbourne outlet..when i said i will come back she said she can help me in 2 minutes...are they sure what they are doing??? I was advised that i need to call them as order needs to be placed online..on hold for an hour again..was connected to technical team another 20 minutes...order placed..2/5 business wait..very bad experience with Telstra...have wasted way too much internet on my mobile with tech support...hope it pays off in the end...
Questions & Answers
I'm buying a lot of smart objects for My house and want to upgrade from this box. The only problem is I don't know what this box is. Is it a router, a modem or both
Can anyone tell me when I'm upgrading do I just need to buy a router or do I need a modem/router in one?
|Category||Routers and Modems|
|Frequency Band||Dual-Band (2.4GHz, 5.0GHz)|
|Wi-Fi Standard||802.11 ac|
|DSL Support||ADSL, ADSL2 and ADSL2+|
|Number of USB 3.0 Ports||1|
|Manufacturer Warranty||2 year(s)|
|Release date||Feb 2017|
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