- Verified purchase
We received this modem when we signed up with Telstra. It's worked as promised and there has been no real major problems since. We don't get drop outs and the connectivitiy seems to be pretty good. It sits under the kitchen bench and the wifi reaches all parts of the house, even in the garden. It was pretty easy to set up along with the NBN, just plugged it in. I will probably upgrade the modem when and if i resign to Telstra.
Purchased in December 2017.
So far so good ...
I received my new BigPond (Netgear) Smart Moden Gen. 2 yesterday so my review is based upon less than 24 hours of experience. First up I am a cable-connected Internetter so i have always had good speeds (up to 113 Mbps). I upgrade out of necessity as my old BigPond/Netgear modem inexplicably stopped sending Wi-Fi signals and I could not fix it.
The packaging and instructions are excellent and it took me no time to connect everything and tick all the boxes except for one minor fact. It wouldn't work. I ran the wait-gauntlet of BigPond's perso...n-to-person technical support and called for help. It turns out that as a cable user the modem needs to be 'activated' and in my cable neighbourhood and set-up that means manually and there were no instructions to tell me that. Manual activation with the BigPond support team did not happen automatically over the phone so I have to wait up to 48 hours for the new MAC number to be recognised ... Meantime I am on mobile data connection with a considerable reduction in speed: but it works, though it is not intuitive how to make it default to mobile data. So far so good. If, when the modem is finally activated I get my old speed back, I have a mobile data backup in case of outage and a better internal Wi-Fi signal then this will be a good modem. But I won't know that for at least another 48 hours. I don't want the NBN with its reduced speed so the Cable adaptor (when it finally gets activated) should be just fine. I have always thought that mobile data delivery i the way to go and I can get speeds on my iPhone of up to 175 Mpbs when I am in the right spot. 5G should fix that permanently as in my area wit have a reduced 4G signal and I am not so close to a Telstra tower. Cable has been reliable and I will be sad to see it go unless we get unlimited data on a 5G Network.
Good NBN Modem
The modem is easy to setup. Essentially all you have to do is plug it in.
I did find that I had to also purchase the Telstra smart wifi boosters to get good coverage around the house. The house is a single story L shaped house with the modem in one end of that L.
The NBN speeds are very poor but that is Telstra, not the modem. As for being able to switch over to mobile data when NBN is not available. Well that does happen.......but whilst it uses 4G coverage. Mobile speeds are limited to 6/1 Mbps speeds.
Overall one of the better modems that I've owned.
I'm very satisfied with the connectivity, drop outs are covered by 3g making it a lot less frustrating. Was easy to set up and manage. Wish we had got one sooner. Downside is it's a little large which means the places it can go at out house are limited. Overall a great modem.
Looks beautiful..works great..but sometimes getting on and off due to weather and power fluctuations other than that it s performance good and easy to set up .it comes with all details inside box..so we installed on our own.. no man power needed..only need assistance from technical support when connecting...thanks ..simply superb design..
Plug & Play
Purchased with recent upgrade to TELSTRA NBN service.
Seems to handle the ever increasing demands of kids devices and streaming services for a family of 4. Strong signal for about 30m radius through steel framed plasterboard walls. Have also added a range extender to improve strength at opposite end of the house which was easy to do with the WPS button.
delivered quickly and Box came with simple to follow instructions and everything needed to connect.
No complaints from me.
Questions & Answers
I'm buying a lot of smart objects for My house and want to upgrade from this box. The only problem is I don't know what this box is. Is it a router, a modem or both
Can anyone tell me when I'm upgrading do I just need to buy a router or do I need a modem/router in one?
|Category||Routers and Modems|
|Frequency Band||Dual-Band (2.4GHz, 5.0GHz)|
|Wi-Fi Standard||802.11 ac|
|DSL Support||ADSL, ADSL2 and ADSL2+|
|Number of USB 3.0 Ports||1|
|Manufacturer Warranty||2 year(s)|
|Release date||Feb 2017|
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