27 questions from our users
I’m having so much trouble with my gen 2 smart modem
I’m trying to connect to adsl
It shows the wifi logo on my phone and tv but it won’t pick up wifi
It’s stuck on blue light and won’t go to green even though I’ve rest the modem twice
It’s saying I’m connect to wifi but not internet
I’m been on the Telstra support line for 2 weeks getting generated answers and going in circles
I’m also being charged for internet connection I can’t access
Dose anyone else have trouble with their android phone with this modem??? Tablets, desk top and I Phone appear ok.
Only get Android signal if I'm in the same room.
Spent hours talking to Telstra Tech and they can't explain it. Have tried similar modem for a similar result.
I have since dumped my Telstra Smart Modem as it simply it's smart at all. I purchased a Netgear Knighthawk XR 300 due to ongoing problems with the Telstra modem. During my time with this product it refused to switch to 4G and gave 5Mbs speeds. I had connectivity problems all the time, best advice would be to buy a different modem.
Would anyone know if the Telstra Smart Modem 2 is compatible with a TP-Link AC1900 wifi adapter please?
My samsung s8 will connect to the modem but then says internet may not be available, and doesnt load anything or work, called telstra and they confirmed its not the modem, laptop and xbox are fine, just the phones in the house. Whats the problem?
Our Telstra smart modem gen 2. Had a malfunction 8 days ago. No orange light anymore, no wifi in the house, anything connected by wifi out, including smart tv.
Now l have been on the phone to Telstra 3 times in 4 days, each time approx for 2 hours. No help, they keep telling me there is no problem from their end, we even reset the modem on their instructions.
I’m totally frustrated, can’t get a technician out, can’t talk to anyone, I’m paying $90 month, it’s terrible, nobody wants to listen, isn’t there someone in Australia who can send a technician out. Don’t know what to do next
Can use use smart modem Gen 2 with adsl we are not on nbn
Yes you can it has an adsl/vdsl port that you can plug a regular phone lead into. Just be sure to setup with your Bigpond login details to authenticate. I am pretty sure this is the only modem that they sell now for all connections anyway.
hi how do I no what frequency band the gen 2 is running at as I have a few items that wont connect to wi-fi and wont connect to 5 ghz ??????????
Bad bad bad experiences with this modem. In the space of 8 months Ive had four replacements. Now my 2.4GHz is no longer showing; only equipment on 5GHz work despite all working yesterday. Guess what? Telstra tells me theres a problem with the modem; or so they think. Sending me another one!! Has anyone else had 2.4 drop out?
Hello, i would like to know if anybody has much experience with disabling the 5GHz option of this router? Specifically in order to connect "smart" lighting products that will only work with 2.4GHz wifi. I understand this router has band steering which will combine both 2.4 and 5GHz, how can this be disabled? Has anybody successfully done this and then been able to connect smart products? Please let me know your exact process if possible!
Login into the modem by going to 192.168.0.1 in your web browser, In the top corner enter Admin as the User, and the password by default is Telstra. Then click the wifi tab, Look under the network name and uncheck the box for band steering. Now your modem will broadcast 2 separate networks one will have 5G in the name, and the other wont.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.