WiFi is terrible - Only works if you're sitting right next to it.
Recently got Telstra nbn and now I get constant drop outs and like most others are saying when this modem swaps to the mobile network it's absolutely useless & non-existent. The wifi is terrible - it only works when you are right next to it.
Purchased in February 2020 for A$269.00.
- Verified purchase
Good Modem, Strong Fast WIFI, Quality Control is hit and miss though.
Modem is fast, Has strongest wireless signal I've ever had from a Telstra Modem, 4G Backup is a nice feature for those on unreliable HFC NBN connections but its limited to 6/1Mbps speeds should be made sligthly faster.
Unfortunately the manufacturing process is letting them down I was told that I needed to replace my modem even though at the end my original was working fine. The replacement I got was very buggy and the 4G module kept diapering after 48 Hours and would go slow another replacement was sent out after much discussion and has been fine ever since.
Purchased in November 2019.
Failed two times in two weeks
This modem does not work. First problem was always restarting. It would just turn off then take ages to restart. Second was the wifi just stoppped working altogether. Will never turn on after that.
Purchased in February 2020.
- Verified purchase
Telstra sets new lows in customer service and performance
I signed up with Telstra for a package. This product includes this modem (well do pay for it separately so include is really the wrong word). One of the attractions was the internet speed they boast and as I work from home the failsafe 4G should the connection fail.
Since then I have been plagued with issues. I am not even getting 50% of the bandwidth I signed up for. The are frequent dropouts and the backup 4G is really as good as non existant. On my phone I get about 50Mb over 4G. With this modem in the same position im struggling to get 5Mb.... Effectively rendering the whole point of it as pointless. So this Modem is hopeless and pointless. It is in now way a backup. So I chatted to Telstra. Really disappointed so far I was about to find out how much more their service had slipped. A job was logged and I got a reference number. It used to be having to ring up and ask about how an issue was progressing was a failing. Telstra now consider that this is the way to do business. I was told they would monitor it and I needed to call back in a day or 2 to see how things where progressing. Telstra now see a customer call back as an expectation, rather than a failure. Talk about lowering the ball. This is a problem on your end Telstra. You need to slove and manage it. Now throw the responsibility back on the customer to manage. This way of thinking is a new low, but in it you seem to be leading the charge.
Purchased in December 2019 for A$2,259.00.
No Issues At All
We connected to NBN in November and have not had any issues at all. Speed is faster than our ADSL although we have had a couple of slow connections with no explanation, but it is rare. We have this one and the smaller black NBN modem as well, and aside from only one unexplained outage, we have not had any issues.
The man who installed it was prompt texting us the day before what time he would be coming, whcih was a Saturday morning, and then calling on his way to our home, and got the job done efficiently. He made sure we had set it up okay a...nd where to find the password for this, and that we understood how it worked from explaining the front light colour changes and what they mean, right down to it's battery back up so you have a connection when Telstra was running maintenence. For those wondering - the light at the front changes colour to indicate what is happening, a quick read of the brochure will tell you what colour has what meaning. My only peeve, and it is a very small peeve, the modem is quite large and had to be put on a table in the corner of our living room where the NBN box outside fed into, which I don't like because I am quite fussy about where things are placed, but we live in an old home with only one power outlet in each room, which is in the corner. We can't do anything about that as we rent, so I just popped a plant in front of it. At least it was in the corner of the room! Overall since our switch we have had no big problems, and smaller issues were quickly solved by Telstra.
Telstra Smart Modem Gen 2
I had the NBN connected on Wednesday 22 January 2020. Telstra sent me the Telstra Smart Modem Gen 2 in advance, the NBN guy arrived with the NBN connection. He promptly and courteously phoned to confirm on his way to our home and took great care to rewire so that we could have it close to the computer and modem and under two hours we had the whole system up and running with rewiring and drilling and dropping wires down from the ceiling etc all done efficiently and speedily . Excellent installer from Telstra.
I had bought the Uniden XDECT 8355+...
Purchased in January 2020.
Very impressive, modern modem.
Telstra provided this modem as a free replacement when the old one stopped working, probably because of ADSL line quality deterioration. In my opinion, they offered the new modem instead of fixing the line. Anyway, the new modem is extremely good. It synced on the existing line and speed was good. Wifi is very good throughout the house. The 4G backup is also very good but too slow to use instead of the fixed line service.
No problem with placement of status lights .. there is one on the front that changes colour if there's any problem.
Overall, a first-class, modern product.
Purchased in December 2019.
Forget the performance and the rest, who would design a modem with the all the status lights on the back face where the leads are plugged in! Aren't those the lights one wants to see when we are checking the status?
And where is the on/off switch? Is it the WiFi switch?
Maybe the Gen 3 will return to a sensible design.
Similar drop outs and loading of pages
Drops out All the time and slow internet page loading- absolutely agree. Rang Telstra who will do a test on the line tomorrow. However, it sounds like an All to familiar story. This product does meet its designed criteria. I rang Telstra Premium IT support, which I subscribe to, but they were ambivalent.
Will have to go back to my OLD Modem, which at least didnt drop OUT as I recall and had a reasonable range-having the latest is not always better. I would suggest there could be lot of problems with their latest modem.
I would say there may...
Purchased in October 2019 for A$299.00.
Don't bother with Telstra it's not worth the hassle when you have problems!!
Because my story with Telstra is so long, I will summarise in dot points:
1. Bought modem and plan, set it up easily and fast, had great internet with high speeds.
2. There was an electrical storm which affected the connection and I had no internet (this is not Telstra's fault at all, it was the storm's fault)
3. After much troubleshooting over the phone with no solution, and no internet for 3 weeks, I phone the ombudsman of telecommunications and lodged a complaint (as Telstra wanted me to pay for the services I was not using).
4. The ombuds...
Purchased in January 2018 at Telstra for A$69.00.
Software by script kiddies?
A replacement modem for a faulty DJA0230 was installed today. Shock! Horror! It will not permit you to use any other DDNS site except that dictated to you by Telstra! There is a very limited list of DDNS sites.
To add an additional dollop of salt to this wound, this new LH1000 modem cannot even handle simple NAT loopback. Something that has been complained about since its release -over many firmware releases ago!
Purchased in November 2019.
Bad customer service and not happy
Customer assistant agreed $200 including 1 month free and modem will be free and connection will be free while we submitted our application and then $90 will be started and then i applied and after 15 days received an email that you have not paid $300 yet. I called then to the CS and asked what is this $300 for and told that i was never informed that i had to pay $300. She only said " I apologies for this" what a crap customer service they say something else and charge something else.
Big name but bad service. I will not recommend it to anyone they will charge your money not provide what promised.
Such a big disappointment.
- Verified purchase
I got this modem for free when I signed up for Telstra and it blows my old TP-link VR500 out of the water. The reception is great. I have full coverage across my 28sq house while I had to use an extender with my old modem. The tried the 4g backup feature by unplugging the phone line and I got 2mbps which is not too bad. that's enough for browsing the internet and doing emergency tasks. Overall I'm extremely happy with it.
Purchased in September 2019.
Much better than their other routers
Quite good for Telstra, its been much better than their other models they give out with their plans. I like the SIM card feature which give you access to the internet whilst they connect the NBN
Purchased in September 2019 for A$240.00.
Worst service and customer service ever experience
Facts modern was delivered 16/8/2019 no yet connected
Why ?I don’t know because when I call or live chat no one can tell me why is not connected.
My experience when I called twice is both people sounds like they were on the middle of Bombay the noise was terrible plus the person had a very strong accent which makes it difficult to communicate after being put on hold I was disconnected.
Is now more than a month no nbn .
I am afraid all providers could be as complicated and unreliable as Telstra.
I have put a complaint to the communications ombudsman.
Purchased in August 2019.
Network and wireless issues.
When we started using the Gen2 modem we had connectivity issues. Streaming on the smart TV often produced error messages with Netflix, Stan, SBS, Iview and others. Chromecast would rarely work at all. After resetting everything Chromecast would work for maybe a few hours. Next time you go to use it and there is a network error message. We persisted for 2 months before I bought a new tp-link modem. Straight away everything worked. Chromecast has not dropped out since. We once owned a t-hub which was another telstra product with many problems. Now the telstra modem can join that list. I won't rely on a telstra product ever again. All problems solved when the telstra modem was removed.
- Verified purchase
Better than Expected. Happy Camper!
I'm happy so far with the Telstra GEN 2 Smart Modem. I only recently joined the NBN (Aug'19) with Telstra after having been with them for over a decade on their cable plan and landline phone. Cable was reasonably reliable and gave us consistently 115Mbps download (24/7 actually, no peak slowdown at all!) and only 5Mbps (at best) upload. The 115 down was fantastic but the paltry upload was a real pain as I have a backup plan with a cloud provider and some of my Gbyte size files take days or weeks to upload at that pathetic upload speed. The new ...NBN upload speed makes much shorter work of these cloud backups now which is a good load off! . So, I had download speed to lose and upload speed to gain by joining NBN . Looked to be worth it. My monthly cost went DOWN by $9, I kept my existing GEN 2 SmartModem and lost my beautiful ultra reliable copper wire landline phone. My same wonderful Panasonic phone I'd bought specially a year ago now just plugs straight into my GEN 2 Smartmodem and is crystal clear now - better sound than the landline!! The phone (and internet) even has 4G LTE BACKUP now for if the NBN goes down. My internet speeds are now between 75Mbps (peak times) and 95Mbps (non-peak times) download and uploads in the high 20's to 35Mbps. 90% of the time the download is above 80Mbps even in peak times). I have the premium plan with SpeedBoost. . So, yes, fine so far after a month. I miss my screaming download speeds but what I'm getting is completely doing the job as before - 4K streaming to a mammoth big screen is faultless while feeding 3 other devices and a computer at the same time. That's pretty good. The modem is 3 rooms away from the Big screen 8K TV so that speaks volumes as to the WiFi capability of this pretty little modem. We don't have any repeaters or wifi boosters at all and signal is good throughout our 2-story large house. I was stressed worrying about who I'd go with for NBN with my shortlist of Aussie, TPG, Vodafone (GREAT mobile carriers BTW !) and 2 or 3 others. . I'd had issues with Telstra support in the past (overseas centres, language barriers, lack of accountability etc) so I thought I'd end up with someone else for NBN and make a break from Telstra. The past year Telstra seemed to pickup its game, my cable was reliable and my next door neighbour said his SmartModem GEN 2 on NBN was very good so I though OK, I'll go with that. Certainly saved the stress of switching and potential changeover issues with another company. Everything went very smoothly. A nice NBN guy came out and did everything in about 40 mins (no Telstra people!) and all has worked really well since. I watched everything he did and he explained all pretty well. It is a simple and easy to use modem, I could have even set it up myself, except for the hardware installation he did on the outside of the house. YEP, i can confidently recommend this SmartModem GEN 2 and NBN through Telstra. . P.S: I'll leave one star off the rating for now to see how the download speed and reliability goes. I don't know why I don't get my old 115Mbps as the cable is the same to the node. Still the speed seems completely adequate for what we need to do. Can't 'really' ask for too much more but I am curious where that top speed went that I used to have on the same network!? Cheers all, good luck to you all with your choice making.
Purchased in December 2018 at Telstra Direct.
Clean and simple design
Quite satisfied with this modem, very simple to set up as there are much fewer ports to have to understand. Single light with multiple hues to work out if connected/disconnected/using 3G wireless. Only issue I have is that our brother printer won’t recognise the new network.
Purchased in July 2019 at Telstra.
- Verified purchase
works well - not badly priced
purchased this for our air b and b unit where we needed there to be regular wifi with a quality modem that worked all the time. we have not had any issues with this modem. it is easy to set up and stays connected without any issues. I was a bit annoyed by the price of $300 for the modem and then the 'set up free' (as it was a new building) of another $300 and nearly bailed to a cheaper provider but I was concerned about using another provider as I've always used Telstra and being an air b and b unit I needed someone that I knew I could rely on.
Purchased in August 2019 for A$300.00.
Worst Modem ever used
Gone back to original modem, continuess wi fi drop outs, slow web page loading, all wi fi controlled device via network are lagging when previously flawless..So glad I'm not under contract and stuck with this modem. it's is a disaster.
Purchased in July 2019.
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