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Telstra Stores

Telstra Stores

1.3 from 255 reviews · View Statistics
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Reviews

  • Product Quality
    1.0 (3)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    1.4 (70)
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sweetsunset
sweetsunsetSydney, NSW
  • 6 reviews
  • 2 likes

Customer service Non Existent at Telstra Orange

published

Visited Telstra Orange shop and was greeted by a very assertive assistant who insisted the only way to get any service was to make an appointment some 4 hrs later. Not customer service

Customer Service
1/5
Incentivised Review No

Service at castle hill Telstra shop

published

Storm and lightning strike c.1900 on 14 October resulted in damage and failure to my 2 Foxtel set top boxes; Satellite dish electronics and my NBN Modem & terrestrial aerial system. Result was total loss of internet and Foxtel services. Subsequently advised similar adverse effects to other nearby properties.
Telstra shop at Castle Hill “The Towers” personnel “Willis and Jenil” gave me excellent service replacing my faulty Dongle with a replacement that gave me minimal access to the Internet to tide me over until repairs effected 19th October. Very prompt, efficient and helpful service

Customer Service
5/5
Incentivised Review No
Store LocationCastle Hill nsw
Whitey
Whitey
  • 2 reviews

What service? Two, TWO, visits, no success

published

Purchased Telstra picket wifi from Post Office. Could not connect to Telstra network. Went to the first Telstra store. Assistant spent 30 minutes and several conversations with associates and said I was connected. By next day still no results. Went to second Telstra shop. Finally, after twenty minutes and discussion with manager, informed me the sim was faulty. They replaced the sim and said all was well. Next day still nothing. It took a further twenty minutes on the phone to Telstra techs to finally connect. Phew!! What a pain!!

Product Quality
1/5
Customer Service
1/5
Alan Bruce
Alan BruceEncounter Bay
  • 31 reviews
  • 23 likes

Finally took the plunge

published
Customer Service
1/5
Incentivised Review No
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Arslan Raza
Arslan RazaSydney, NSW
  • 3 reviews
  • 1 like

How are they still allowed to be operational in Australia

published

Literally the most pathetic service, long waits and no feasible or satisfactory outcome can come out of these stores. Never had any good experience with Telstra.

Product Quality
1/5
Customer Service
1/5
Chris
ChrisSouth East Queensland, QLD
  • 21 reviews
  • 30 likes

Telstra stores give abysmal service

published

Every single time I go into a telstra store I am greeted by a storm trooper with an I pad. They all have attitude and take great delight in telling you there is a wait and to more or less go away. Since when does customer service involve being sent away and wait to give you money for your products. Your whole organisation needs to learn customer service because you have no idea what it is. I don’t know how you drive this organisation more into the ditch but amazingly you manage to do so.

Product Quality
1/5
Customer Service
1/5

Terrible customer service and support

published
Customer Service
1/5
Incentivised Review No
Acker
Acker
  • 12 reviews
  • 2 likes

Great resolution by telstra customer service, of a problem with a dealer

published
Customer Service
5/5
Incentivised Review No
Kumar
KumarAspendale Gardens
  • 3 reviews
  • 2 likes

Unreliable NBN

published
Customer Service
1/5
Incentivised Review No
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Remy S
Remy SGreater Melbourne (Inner), VIC
  • 3 reviews

Telstra recognized my wrong address

published
Customer Service
1/5
Incentivised Review No
DamoAU
DamoAUCentral Highlands and Goldfields, VIC
  • 22 reviews
  • 24 likes

DONT DO IT! Incompetent customer service and expensive product

published
Customer Service
1/5
Incentivised Review No
Alison
AlisonIllawarra, NSW

No way of communicating via phone and constantly sending bills to wrong place and won’t fix the issue

published

You cannot contact Telstra a via the phone anymore. I have been with Telstra for many years now. I have constantly changed my email address with them to one particular address both in the store and via the phone. However my bills sometimes go there and sometimes go to an old work email. Which means I am charged a late fee payment. Having no one to contact and never rectifying the issue means I am constantly out of pocket. Very disappointing and one very unhappy customer.

Customer Service
1/5
Incentivised Review No
Physical Shops

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Gibbo
GibboBywong
  • 5 reviews
  • 25 likes

Telstra Webmail is hopeless

published
Customer Service
1/5
Incentivised Review No
Gwen C.
Gwen C.
  • 2 reviews
  • 3 likes

Customer service is awful.

published
Customer Service
1/5
Incentivised Review No
shan
shanCronulla
  • 14 reviews
  • 3 likes
  • Verified

Customer service by the store manager is abysmal

published

Store manager couldn’t have provided a worse customer experience. When told his staff promised me something, he hung up on me, when I called back he told me “We had finished the conversation.”

When I told him his staff told me otherwise I was told “Take it, leave it, complain about it online, I don’t care.”

Just in awe of the bad service.

Customer Service
1/5
Incentivised Review No
Store LocationSylvania

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