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Temple & Webster
4.0 from 5,204 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Disappointed
DisappointedSydney, NSW

Worst customer service I have ever experienced

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Shell B
Shell B
  • 4 reviews
  • Verified

Absolutely perfect choice of office chair!

published

This chair is perfect. Great quality, very smart looking, comfortable and easy to assemble. I’m a regular customer and as with all T&W purchases, it was very well priced, well packaged and arrived quickly. The site is easy to use too. Thank you Temple an Webster.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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0.0
(1,234)
ROB JORY
ROB JORY
  • 2 reviews
  • Verified

Looks great

published

Great range of products, easy to navigate website.
Speedy delivery.
Extremely satisfied with our unique bookcase. Easy to assemble, managed on my own.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

ValerieW
ValerieWGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

It feels like sleeping on a cloud!

published

Great product & gives a wonderful night’s sleep!
Soft as sleeping on a cloud.
Only downside was that it went on special just after I purchased two of them.
And being a pensioner, it hit hard!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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James
JamesSydney, NSW
  • Verified

Quite good! Glad I bought it

published

Was easy enough to assemble and it did the job. I wasn't able to construct it perfectly, but I'm happy with the result

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

Di Ashton
Di AshtonGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Perfect storage

published

These baskets are sturdy and great storage. Perfect for the pantry, bathroom and laundry. Really great quality and well priced.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you Di for sharing your review. Your love and support mean a lot to us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

jhammertime
jhammertime
  • 2 reviews
  • 1 like

Untrained/uninformed staff

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
  • Verified

Really good items, cannot buy this quality in any local stores

published

Very good choice, fast and safe delivery, good quality product prices for both articles better than local stores,. Love that I can have a choice of colours for the outside umbrella ☂️

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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(1,234)
Rosy
RosyGreater Melbourne (Outer), VIC
  • 2 reviews

Freyr Velvet Armchair - love it!

published

Absolutely love this chair. Unfortunately the first one came damaged probably due to postage/courier, however I emailed Temple & webster about the exchange and spoke to them on the online chat, they organised a replacement pronto, were fantastic to deal with the whole way through. The chair was as described, and is really good quality, looks very classy.

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Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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ChristineS
ChristineSSydney Surrounds, NSW
  • Verified

Best pillow i have ever purchased

published

Web site was easy to use, pillow I purchased, it is so comphy I havent slept so well in ages

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your 5-star review, ChrstineS. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

Perfect and Super Speedy!

published

Item was exactly as described. Furthermore, the item was delivered very very quickly, two days before the estimated due date in fact. That's interstate as well, during COVID. Can't praise them highly enough.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your 5-star review, Hamish. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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0.0
(1,234)

Love it Love it!!!

published

Good site loved shopping on it
Good range of products
Products were of very good quality
Assembly was very easy
Thank you very pleased with everything

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Lynette, thank you for sharing your review. We are glad to know that we have made another customer's shopping experience great. Come and shop with us again and feel free to invite your family and friends. Warm regards, Temple & Webster

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Carolina
CarolinaSydney, NSW
  • 2 reviews
  • Verified

Very happy with my purchase.

published

Lovely quality and very well packaged so the bedhead arrived without any damage.
Looks great in our bedroom.
Would be happy to recommend to friends.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Irwin T.
Irwin T.Sydney, NSW
  • 2 reviews
  • 1 like

Let down by courier company

published

Ordered a rug when it was on sale. Rug never arrived. After 3 chat conversations with T&W staff who were very polite it turns out the courier company iCumulus will not answer their emails. Anyway I would not recommend buying from T&W for the next few months as apparently the courier company they are using can't cope with current volume and shipments are going missing.

Rug finally arrived yesterday. I must say I cannot fault the rug it is quite beautiful and of good quality.

I've amended the rating however I still think the courier company could have at least responded.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Jane
JaneGoulburn Valley, VIC
  • 2 reviews
  • Verified

Perfect gift

published

Looking for the perfect gift for my sister's 50th birthday and found the Rooster Lamp. Finding it on the website was so easy. The order was dispatched and delivered within 4 days. Will certainly be buying from T&W again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Page 1 of 10

Questions & Answers

nidhi k.
nidhi k.asked

Hi we got a study desk and chair from you guys and they are super uncomfortable to sit there for 8 hour working day. Not satisfied at all. How do I return them ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Nidhi, we are very sorry to hear the desk and chair you purchased are uncomfortable. Please send us an email to service@templeandwebster.com.au with your order number and outline your concerns and we will be more than happy to assist you. Warm regards, Temple & Webster.

Daruosh
Daruoshasked

I want to order outside lights , but after reading these reviews, I wouldn't trust you with my money. Can I pick it up from somewhere and pay for it on pick-up ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Daruosh, we are sorry to hear you doubt shopping with us based on the most recent reviews. Unfortunately, we don’t offer pickups from our supplier's warehouse for any of our products. Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of an item. We ship via Australia Post, standard couriers and specialised courier services. Most of our products are shipped from the warehouse within 1 - 2 business days and when an item is shipped you will receive a tracking number and if you follow the couriers tracking website you will receive a more accurate delivery estimate. Warm regards, Temple & Webster

MINI
MINIasked

Non-receipt of order. My order (2191518145) was confirmed by you via email on 2 September. To date, the package has not been received, It appears that the carrier is COURIERSPLEASE and although I have contacted them twice and received two different "Support Ticket No.s", there has been no contact from them. Are you able to follow this matter up for me as a matter of urgency? Thanks in anticipation!

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Mini, we are sorry to hear you have not received the items from your order. We have sent you a private message to confirm the delivery update. Warm regards, Temple & Webster

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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