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Worst customer service I have ever experienced
Dealing for many years with online only retailers, I have come to expect that if as a customer I am not happy with my purchase when it is delivered, I can return the item easily and quickly and obtain a refund. But that was before I had the misfortune to purchase from Temple & Webster using my mobile phone. I spent over $1,000 but did not notice something called Purchase Protection. This meant that when the chairs were delivered and turned out to be too big, despite contacting them on the same day and repacking the chairs into the original p...ackaging, I was informed that they would deduct both the delivery and return shipping charges and only provide a store credit. Temple & Webster, have you noticed what other online retailers offer? This is an appalling customer experience.
Absolutely perfect choice of office chair!
This chair is perfect. Great quality, very smart looking, comfortable and easy to assemble. I’m a regular customer and as with all T&W purchases, it was very well priced, well packaged and arrived quickly. The site is easy to use too. Thank you Temple an Webster.
Great range of products, easy to navigate website.
Extremely satisfied with our unique bookcase. Easy to assemble, managed on my own.
It feels like sleeping on a cloud!
Great product & gives a wonderful night’s sleep!
Soft as sleeping on a cloud.
Only downside was that it went on special just after I purchased two of them.
And being a pensioner, it hit hard!
Quite good! Glad I bought it
Was easy enough to assemble and it did the job. I wasn't able to construct it perfectly, but I'm happy with the result
These baskets are sturdy and great storage. Perfect for the pantry, bathroom and laundry. Really great quality and well priced.
Found a piece of furniture that said it's Manufactured Timber and I asked a customer service member if this was real wood or MDF as I hate fake wood and the staff member said it's timber.
So I obviously thought it was real solid timber but it wasn't and would have never bought it if I was told it wasn't timber.
I really needed a sideboard ASAP as our pantry was on the floor with a dog in the house so asked if customer service would do at least something like sending a voucher as had a few more items that needed to be bought for my house and as...
Really good items, cannot buy this quality in any local stores
Very good choice, fast and safe delivery, good quality product prices for both articles better than local stores,. Love that I can have a choice of colours for the outside umbrella ☂️
Freyr Velvet Armchair - love it!
Absolutely love this chair. Unfortunately the first one came damaged probably due to postage/courier, however I emailed Temple & webster about the exchange and spoke to them on the online chat, they organised a replacement pronto, were fantastic to deal with the whole way through. The chair was as described, and is really good quality, looks very classy.
Best pillow i have ever purchased
Web site was easy to use, pillow I purchased, it is so comphy I havent slept so well in ages
Perfect and Super Speedy!
Item was exactly as described. Furthermore, the item was delivered very very quickly, two days before the estimated due date in fact. That's interstate as well, during COVID. Can't praise them highly enough.
Love it Love it!!!
Good site loved shopping on it
Good range of products
Products were of very good quality
Assembly was very easy
Thank you very pleased with everything
Very happy with my purchase.
Lovely quality and very well packaged so the bedhead arrived without any damage.
Looks great in our bedroom.
Would be happy to recommend to friends.
Let down by courier company
Ordered a rug when it was on sale. Rug never arrived. After 3 chat conversations with T&W staff who were very polite it turns out the courier company iCumulus will not answer their emails. Anyway I would not recommend buying from T&W for the next few months as apparently the courier company they are using can't cope with current volume and shipments are going missing.
Rug finally arrived yesterday. I must say I cannot fault the rug it is quite beautiful and of good quality.
I've amended the rating however I still think the courier company could have at least responded.
Looking for the perfect gift for my sister's 50th birthday and found the Rooster Lamp. Finding it on the website was so easy. The order was dispatched and delivered within 4 days. Will certainly be buying from T&W again.
Questions & Answers
Hi we got a study desk and chair from you guys and they are super uncomfortable to sit there for 8 hour working day. Not satisfied at all. How do I return them ?
Hi Nidhi, we are very sorry to hear the desk and chair you purchased are uncomfortable. Please send us an email to email@example.com with your order number and outline your concerns and we will be more than happy to assist you. Warm regards, Temple & Webster.
I want to order outside lights , but after reading these reviews, I wouldn't trust you with my money. Can I pick it up from somewhere and pay for it on pick-up ?
Hi Daruosh, we are sorry to hear you doubt shopping with us based on the most recent reviews. Unfortunately, we don’t offer pickups from our supplier's warehouse for any of our products. Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of an item. We ship via Australia Post, standard couriers and specialised courier services. Most of our products are shipped from the warehouse within 1 - 2 business days and when an item is shipped you will receive a tracking number and if you follow the couriers tracking website you will receive a more accurate delivery estimate. Warm regards, Temple & Webster
Non-receipt of order. My order (2191518145) was confirmed by you via email on 2 September. To date, the package has not been received, It appears that the carrier is COURIERSPLEASE and although I have contacted them twice and received two different "Support Ticket No.s", there has been no contact from them. Are you able to follow this matter up for me as a matter of urgency? Thanks in anticipation!
Hi Mini, we are sorry to hear you have not received the items from your order. We have sent you a private message to confirm the delivery update. Warm regards, Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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