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Worst service and company I have ever had the displeasure with dealing with!!!!
This company couldn’t care less about its customers! I have been trying to order a desk for two weeks have dealt with their disorganized customer support who give NO help whatsoever and couldn’t care less! Disgraceful doesn’t come close. I am appalled at their service and we have bought several
Items before but had a problem
Ordering online and they couldn’t care less $2000 but no service obviously they don’t need a $2000 sale! Lucky them when times are not the best! Terrible Service you should be ashamed!!!!!!
Product still not received
I have waited a month for my product to be delivered. I was then told it was lost and I would get a refund. I asked for the refund to go back to a different payment method as the account paid from was closed. I was assured 3 times on the phone and also by email and the chat that it was refunded to my account. I was then told on Friday that no, they can’t do that even after they said they could and it was refunded to the original account and I have to dispute it with my bank even though it has nothing to do with my
Bank. I then wanted to speak t...
Bed frame ordered but not delivered
I ordered a bed frame on the 26 Oct, a few week later there was no progress in tracking so I queried what the hold up was on the live chat. They said they would follow up with their courier and get back to be. Rather than get back to me they marked it as not delivered and sent another one out. Another week has passed and again no progress in tracking. I queried again and they said it was my fault for cancelling the first order even though I just asked them about it. They show no empathy and no way to get my delivery done. The second order is still in an unknown state so who knows when I'll get it.
Poorly made stand - waste of money
Stand was very flimsy and poorly made and crooked. It could not withstand the weight of the basket and pot plant
Worst purchasing experience I have ever had
I couldn't give them lower than one star but if I could I would - honestly the worst purchasing experience I have ever had. Purchased a TV unit that took about a month to arrive (initially said 7 days) and when it finally arrived was just left at the door no knock or anything. Brought it inside and opened it up to find 16 of the 30 pieces broken - either a split down the entire middle of the piece of wood or completely snapped in two or three pieces. When we live chatted them to tell them about this they made us jump through hoops before finall...y agreeing to issue us a refund - and to 'avoid any further hassle' they wouldn't be collecting the broken item and we were free to dispose of it as we please. So now we're stuck with 30 pieces of wood sitting in our living room we have no idea how to get rid of. Called them up to get them to come collect it only to say that it would take 3 weeks to come pick it up. Save yourself the trouble and get cheaper, better quality furniture for much much less hassle and stress.
Rubbish ad on TV
Rubbish ad on TV they keep playing a guy in a stupid looking pose at the door! I will never buy from Temple & Webster. Fire the people that gave approval for this advertisement!
2 months and my couch still hasn’t arrived
I ordered a couch over 2 months ago and it still hasn’t arrived! I’ve been back and forth with customer service for months now and get conflicting stories everytime. It seems I am not the only one that has had trouble with their delivery partner reading recent reviews. The story seems to have changed several times as to why my couch isn’t here including that they forgot to pick it up. Then it was picked up they organised delivery a few times and canceled without any communication other than a text to say it was delayed and no new timeframe. I w...ent back to temple and Webster and they said actually no it will be delayed further because one of the items wasn’t collected then they confirmed it was collected then it wasn’t collected again. I haven’t had a straight answer this whole time. It took ages to get them to even agree to refund the delivery charges. I still haven’t got my couch or a straight answer as to when it’ll actually be delivered. I’m struggling to understand why temple and Webster partner with this delivery partner if this is the service they provide! I would also like to add I wrote a review for the couch on their website and it appears they are monitoring this as they never approved it and won’t put it on their website.
Awful experience.. never again
The most disgusting shopping experience ever. Delivery service is very bad. Costumer service is totally awful. Not helpful at all we spend weeks on the phone and emails.
We pay so much money for our new sofa and delivery service then we been waiting for almost months and half for our sofa to arrive. But they deliver as only half of it and no one know where is other half of our delivery.. Will not recommend anyone to buy from Temple and Webster
Not good enough
The reviewer stated that an incentive was offered for this review
Non Delivery - my problem - I thought I was a customer of Temple & Webster not their courier
Seems to be nice enough staff when asking queries but their courier provider is useless. I know we're all blaming COVID but to have a non-delivery, no notification (knock) at door just a text saying reschedule, then find a calling card saying it will be dropped off at a POPSHOP for collection see website for update - nothing updated 5 days later. Tried numerous times calling the courier company with no luck. Thought I'd go to where I purchased and paid and was advised to call the courier company.
Online shopping not for me until they work out a better delivery/tracking and update system for information.
Again I didn't select the courier, Temple & Webster did which is where the purchase was from. Will be putting in for Non-Supply
Sent elsewhere, info filled correct in order. My problem now.
Care factor was disappointing.
Waiting for an item that had been sent to the wrong address despite filling the address right in the order.
They took very little ownership to rectify the issue.
I'll make sure I get my money back (paid by PayPal so that'll happen), but would prefer somewhere better for future purchases.
Waste of time. Garbage company.
Purchased a chair. Received email for shipping confirmation. No communication for 10 days. Then received a sms notifying me that the chair was damaged but couldn't even bother to finish the message and did not provide contact details to organise a change. Contacted them both via email and their stupid website chat. Heard nothing for a further 5 days. Called today, waited on hold for 15 minutes only for them to tell me that the chair I ordered is no longer available and will be offering a full refund. So now, I've wasted 15 day waiting, only to get my money back and a pitiful $25 discount which I declined quite aggressively. I've [Words Removed] more reliable than this terrible company. Do NOT recommend.
Such poor quality
Very dissatisfied with the rug we purchased. We checked reviews and it was rated really well but compared to our other 3 rugs the quality just wasn’t there. The edges curl and there’s creases and doesn’t have the nice weight and cushioning our other rugs do. This rug won’t be lasting and the price to return and ship it will be expensive
Don’t use if you want to receive anything Ordered a chair & ottoman and received half the packages before TW cancelled
Didnt received all the goods that I had purchased
And communication with company was very limited! Lost a lot of faith in temple and Webster
terrible service, terrible delivery - misleading
I recently ordered chairs for my new office space. Delivery times quoted prior to ordered were 2-7 business days. This was a major factor for choosing these chairs - they would arrive in time for the new space. AFTER ordering and paying, i was advised of significant delays. My items are still unaccouted for and noone will tell me where they are. they have been through 4 depots. I do not recommend.
Worse service ever
Don't get tempted by their price, you might need to spend lots of time and energy to get your order.
It's my story:
21 Aug - I ordered 1x "Estudio Furniture Millbrooke Live Edge Timber Dining Table" and 2 x
"Oggetti Elias Velvet Dining Chairs (Set of 2) "
26 Aug - I received the table (Good)
5 Sep - I raised a case following up my chairs delivery as they were stuck "In transit to next facility in KURNELL NSW" - the Customer Service team advised that they will escalate this with their courier.
6 Sep - I received 2 different chairs!!! "Oggett...
Questions & Answers
Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.
This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.
Temple & Webster.
How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie
Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.
Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster
Do you remove old mattresses from the customer when delivering new ones
Don’t think it’s T&W should have to remove
Hi B. Nice, Temple & Webster do not offer a collection of unwanted mattresses or other furniture items. We only offer a delivery service on the products we sell. Warm regards, Temple & Webster.
Get an answer from our members and Temple & Webster representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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