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Temple & Webster
4.0 from 5,435 reviews · View Statistics
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  • Verified

Size ideal for small space

published

Directions said one person assembly , then several pages in said get someone to hold pieces etc. so took a lot longer to get done. Tricky! Looks good though

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Review collected in partnership with Temple & Webster

Toni
ToniSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Disappointed

published

I purchased a personalised Xmas stocking with the name Zara however when it arrived it looks like a Lara.
I reached out to the customer support who responded that it is a Z........ not a cheap purchase at $60!
I was contacted this afternoon and offered a full refund (after my review) by a very nice rep. Can't replace it before Xmas so will have to wait

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Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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0.0
(1,234)
hboogie6
hboogie6
  • 3 reviews
  • 2 likes

Temple & Webster looks great but can't deliver

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
David
DavidGreater Melbourne (Outer), VIC
  • Verified

These prints are misleading.

published

Some things to consider before purchasing;
The light colour is Oak, dark is Natural (go figure). The canvas texture is a textured image printed on a different textured canvas. The frame is wood, but the colour & grain is a cheap glossy laminate. The $5 fee to guarantee returns or exchanges is useless on this item because it's marked as a 'custom' order. One print was sharp and one print was blurry with the faux canvas texture printed on top of the bird incorrectly.

Having said that, from a distance they look ok for the price (purchased at discount). I wouldn't pay full price for these.

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Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

Hi David, thanks for taking the time to leave your review. We appreciate your feedback and we have sent you a private message to further assist you. Warm regards, Temple & Webster.

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Emily
EmilySydney, NSW
  • 2 reviews

Item missing due to driver lying about delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Emily
Emily
Temple & Webster
Customer CareTemple & Webster

Great value

published

Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
OBkenobi
OBkenobiSydney, NSW
  • 4 reviews

Disapointed in this online store, looks great but slow delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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Ricky D
Ricky DSydney, NSW
  • 21 reviews
  • 26 likes
  • Verified

Gone downhill since my last review but that’s down to their choice of courier.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Ricky D
Ricky D
Temple & Webster
Customer CareTemple & Webster

Hi Ricky D, we are glad to hear you were happy with the resolution provided by the consultant. Your feedback is incredibly important to us and we hope to see you back shopping with us in the near future. Warm regards, Temple & Webster

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0.0
(1,234)
Victoria
VictoriaVictoria

Bergen Semir Rug

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Good Products Let Down By Super Slow Delivery

published

T&W have good products with pretty good pricing but their delivery time is appalling. Ordered a cabinet & 3 weeks later it still hasn't arrived. Most of my purchases came 3+ weeks after purchase and delivery price was not cheap! I am still waiting for a cabinet that I order over 3 weeks ago. Yes I know Covid is delaying things but you charge high prices for your delivery service & then expect us to wait way too long.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Leah H.
Leah H.Greater Melbourne (Inner), VIC

Do not honour promotions

published
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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Leah H.
Leah H.

Thank You

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0.0
(1,234)
  • Verified

Not great

published

Small one is fine but the larger one broke after a week so now have to lift the lid by hand - not very impressive

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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Kartini
Kartini
  • 2 reviews
  • 2 likes

Overseas call centre

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kartini
Kartini

Thanks Jacqueline. When I asked the outreach operator in Philippines for a contact number or email in Australia she said there was none. I look forward to hearing from you. Kartini

Anne Thomas
Anne ThomasGreater Melbourne (Outer), VIC
  • 2 reviews

Starburst Mirror

published

I purchased a starburst mirror through Temple and Webster and the small diamond buttons around the mirror are falling off one by one, it looks ugly now!!!
Not happy with this product at all!!
You spend good money, but receive a dud!!

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Ginb
GinbSydney, NSW
  • 6 reviews
  • 2 likes

Just didn't deliver: UPDATE - Delivered with issues, but good follow up from T&W

published
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Ginb
Ginb

Thank you Jac. Personally, your attention to this problem was professional and appreciated. Please see the updated post for feedback.

Temple & Webster
Customer CareTemple & Webster
Page 1 of 3

Questions & Answers

Chris Sydney
Chris Sydneyasked

Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !

4 answers
Jennifer
Jennifer

Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.

Chris Sydney
Chris Sydney

Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.

Temple & Webster
Customer CareTemple & Webster

Hi Chris,

Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.

When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.

As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.

Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.

Warm regards,

Temple & Webster

Marie K.
Marie K.asked

Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.

Thanks
Maire

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Marie,

This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.

Warm regards,

Temple & Webster.

Jenn C
Jenn Casked

How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie

2 answers
Tanja R.
Tanja R.

Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.

Temple & Webster
Customer CareTemple & Webster

Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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