Reviewer Photos & Videos
About two years ago I purchased a rug from Temple and Webster. Their photographic shoots of styled rooms really helped pick the correct rug and I am still really pleased with this rug. Recently I purchased another rug, a little out of my comfort zone but again one of the images sold me. When it arrived, it was brighter and far more synthetic looking than advertised. I listed this as my reasons for returning the item and I was told that I might need a new monitor. I am a photographer, I do not need a new monitor and as a photographer I have exte...nsive understanding of lighting and post production soft such as Lightroom. The attitude of the return team was quite passive aggressive and their return approach was plain rude. They ignored questions about earlier return dates and took up to a week to partially respond to my emails. I will never use them again. Not worth the freight risk.
Waste of time. Garbage company.
Purchased a chair. Received email for shipping confirmation. No communication for 10 days. Then received a sms notifying me that the chair was damaged but couldn't even bother to finish the message and did not provide contact details to organise a change. Contacted them both via email and their stupid website chat. Heard nothing for a further 5 days. Called today, waited on hold for 15 minutes only for them to tell me that the chair I ordered is no longer available and will be offering a full refund. So now, I've wasted 15 day waiting, only to get my money back and a pitiful $25 discount which I declined quite aggressively. I've [Words Removed] more reliable than this terrible company. Do NOT recommend.
You left the following comment: I am extremely unhappy with my overall experience with Temple and Webster. I have tried numerous means of communication with your staff to resolve issues with my orders and have found that both times things haven’t been processed and I’m left hanging. I will not being ordering from you again and don’t feel that even after receiving bad service, incorrect items and a damaged order, I still have been treated poorly and not compensated as a customer. I will be making sure to let others know of the bad experience I have had with your service.
I will never use them again to buy anything and be careful if you do as they have incomplete items for sale and if you don't look at every picture for the item you're after you may get caught out like I did. Do t even try to get a refund they were going to give me less then what I had paid for it back and after a few back and fourths with the company I was left with something I couldn't use and was not worth trying to get some money back either. My recommendation is NEVER USE THEM TO BUY ANYTHING!!
If I could give this company zero stars I would, terrible customer service
I made a relatively large order through this website and received a couple of defective items, I contacted the company through their live chat feature. During this chat I was assured the money for those items would be refunded.
It's now been about a month, I've spent hours on live chat trying to resolve the issue and I still haven't received a refund. The company has constantly lied and blamed me for the issue and shown a complete lack of respect for my time.
Worst customer service I have ever experienced
Dealing for many years with online only retailers, I have come to expect that if as a customer I am not happy with my purchase when it is delivered, I can return the item easily and quickly and obtain a refund. But that was before I had the misfortune to purchase from Temple & Webster using my mobile phone. I spent over $1,000 but did not notice something called Purchase Protection. This meant that when the chairs were delivered and turned out to be too big, despite contacting them on the same day and repacking the chairs into the original p...ackaging, I was informed that they would deduct both the delivery and return shipping charges and only provide a store credit. Temple & Webster, have you noticed what other online retailers offer? This is an appalling customer experience.
Found a piece of furniture that said it's Manufactured Timber and I asked a customer service member if this was real wood or MDF as I hate fake wood and the staff member said it's timber.
So I obviously thought it was real solid timber but it wasn't and would have never bought it if I was told it wasn't timber.
I really needed a sideboard ASAP as our pantry was on the floor with a dog in the house so asked if customer service would do at least something like sending a voucher as had a few more items that needed to be bought for my house and as...
Disappointing customer service
I ordered An office chair which arrived very fast. But it arrived without the screws to put it together. T&W’s initial solution was to dispose of the chair and they would send a whole new unit, including screws. It seems they were unable to send just a screw kit. I thought this was a waste, and insisted on a screw kit only. weeks later it had still not arrived so I gave up. I was promised a full refund by 2 people and told to dispose of the chair. It has been agony dealing with T&W. The screw kit eventually arrived but despite telling me dispos...e of the chair, they have now changed their mind and won’t issue the refund promised, on 2 seperate occasions.It is being held to ransom for a few Screws. Terrible customer service, no one does what they say they will do. Very disappointing to always have to chase them up.
Very easy to order and exactly what was described and I expected. Easy to assemble . Very satisfied with every aspect of my purchase
Crappy dropshipping company with no stock
Further update : now they are not replying to my emails. Don’t buy from them people. Look at the positive reviews, they are all fake from ‘new accounts’ with no other reviews. Obvious much? Then see how many 1 star reviews they have recently. Go figure
Update: another delay email received today. One email told me it was due to weather and the customer care lady told me it was covid. Bunch of liars.
So I ordered an maya outdoor extendable table back in June. $1300 including shipping. Still has not arrived nearly 4 months later. I’m getting ...so sick of waiting and receiving the update emails saying it hasn’t arrived yet. Why sell it if it’s not available? Don’t fricken sell it if you don’t have it in stock. It wasn’t a pretty order when I ordered it, it said ships in 3-5 business days. Pure greed by temple and Webster. Meanwhile I have no idea if it will ever arrive and whether they are lying to me. B whitcomb
Misleading Add and Terrible Customer Service
I purchased an Attic Ladder from T&W, it advertised as typically ships in 1 to 2 days.
After placing the order I received an email to advise it was out of stock, and would not ship for about six weeks. I proceeded to create the space to fit the ladder into using dimensions form the T&W add.
About a week before the advised shipping date, I received a further email to advise it would be delayed a further three weeks, so nine weeks in total.
The ladder arrived today, and the dimension are different to what is specified in the T&W add, meaning th...e ladder will not fit in the space prepared for it. I started a chat with T&W, and they sent me the product brochure, which specifies the correct dimensions, which are different to what is defined on the add. This brochure was not specified on the add, nor was there any mention of it being available. When I raised this with the T&W representative, they specified that it was included in the package with the ladder! They just do not understand, or want to understand the problem. The just kept repeating, the supplier provided the dimensions! And they would not accept that they had mis quoted the dimension on their add.
5 stars for Customer Service Agent Dan Alfred
I give 5 stars for the customer service skills of Dan Alfred. He has been exceptional in helping me with my order issue. His skills should be recognised.
Tools required, Angle grinder...
I bought a dining table and all the steel work wasn't straight. Seats would wabble on the floor. Was very poor. I had to counter it by adjusting all the legs. (Very difficult)
Received item in damaged box. Poor packaging. Item dirty. Missing an item for assembling it. Disgusting customer service. Will not be buying from there ever again. Could go into more detail but this is the short of it.
Worst returns policy
Purchased an instant frame set which when delivered was not as shown, couldn't get a refund without having to pay for postage.
Questions & Answers
My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?
Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.
I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?
Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.
Have Temple and Webster taken over the Wayfair Company ?
We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.
Temple & Webster.
Get an answer from our members and Temple & Webster representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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