Reviewer Photos & Videos
Still in box .............. not unpacked
Still to have use of the tricyle. It come late for the birthday so it is being kept for Christmas
Color different than shown on website
Purchased Klein Stone Rug - When it arrived the color was very different from what was shown on the website. I did a chat where the man said that different computers show different colors. I told him that I had purchased the same rug in the bigger size 12 months ago and the new rug had greens in it whereas the first rug did not have any green. Got nowhere. I really wanted the same as the original rug but obviously when they second batch was done they altered the colors. I suggest that in future someone check one or two of the rugs when a n...ew batch arrives to check if it is the same as displayed on the Website. Called T& W on the phone and they were great and organised for a pick up and refund was done on the same day as pickup. Have bought many products from T & W and very happy.
These prints are misleading.
Some things to consider before purchasing;
The light colour is Oak, dark is Natural (go figure). The canvas texture is a textured image printed on a different textured canvas. The frame is wood, but the colour & grain is a cheap glossy laminate. The $5 fee to guarantee returns or exchanges is useless on this item because it's marked as a 'custom' order. One print was sharp and one print was blurry with the faux canvas texture printed on top of the bird incorrectly.
Having said that, from a distance they look ok for the price (purchased at discount). I wouldn't pay full price for these.
Wonderful- except for 1 major flaw
Bought a Mango wood sideboard which was reasonably easy to assemble. The one big flaw is the metal track that the sliding doors run on. When all assembled ones attention is drawn to the obvious metal track which makes the whole item look cheap. Why a black track was not used has me gobsmacked. I’ve had to paint it black but each time I open door it’s back to awful metal.
Quality item -Colour not as stated on website
Arrived promptly, solid table that was easy to assemble. Unfortunately the colour was cream and not white as stated on the website. Doesn’t really go with the white/grey colour scheme.
Great design, poor building instruction
I’m very happy with the depth and size of this small pantry, perfect fit, however the build instructions were wanting, the dowels faulty and the quality of the components was lacking. It certainly won’t last a move from this home to another.....so I really hope the company designing it and producing it takes heed because it could be fabulous with a little more thought, especially in the constructions guidelines.
Wouldn’t buy it again.
The delivery of the product (unconstructed) was timely and packing of components excellent!
I recently received the malibu oak buffet from dodicci via Temple and Webster, expecting black legs as per the photos. Turns out the legs were gold. One of the reasons we chose this particular buffet was for black legs to tie in with our black dining chairs. Suggest clearer photos or a description be included...
INCORRECT COLOUR DESCRIPTION OF CUSHIONS
Website easy to use and was happy with quality of product. Delivery extremely fast
However the description said colour was black - I went onto online chat and was told I wanted either charcoal or black - could they confirm colour. Told me black. Article arrived and it is more like a midnight blue. Very disappointing
Prato black wrought iron outdoor setting.
Prato black wrought iron outside dining set is relatively easy to assemble however easier with 2 people. Unfortunately cushions are a dark tan colour and not cream as website photo indicates. Will have to purchase new seat cushions. Also had to redrill hole on chair to allow construction to be completed. Temple and Webster ordering process very straightforward with goods delivered when nominated.
Good service, but bad quality product
I purchased 1x Natural Promo Pine Wood Bed Frame and the bed head was completely crooked (how does this even happen?) and due to this the entire bed (if forced assembled) was crooked. Very poor quality pine. However, the service team were quick to issue a refund and apologised for the inconvenience.
Questions & Answers
Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !
Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.
Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Temple & Webster
Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.
This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.
Temple & Webster.
How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie
Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.
Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster
Get an answer from our members and Temple & Webster representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.