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Sent elsewhere, info filled correct in order. My problem now.
Care factor was disappointing.
Waiting for an item that had been sent to the wrong address despite filling the address right in the order.
They took very little ownership to rectify the issue.
I'll make sure I get my money back (paid by PayPal so that'll happen), but would prefer somewhere better for future purchases.
Gorgeous high quality umbrella
This is a beautiful umbrella in a lovely sunny yellow. Looks very attractive in my yard. I bought it with a granite base (it doesn’t come with a base). Best quality umbrella I’ve purchased. The Bunnings ones are junk compared to this one.
Perfect colours and so comfortable
Bought two sets and super happy
Bought the pink and the grey
Beautiful quality for sure
New Cotton and Bamboo Sheets.
Love,love love, my new sheets and thank you Temple and Webster for your help with shipping details. I will be shopping again with you in the future.
Just what I wanted
Very easy to find online. Great range of products to choose from. Quality is great. Looks beautiful in my lounge room.
Item missing due to driver lying about delivery
I bought a rug from TW with the dispatch date on Monday 11th of October (the only reason why I bought it from them). The rug was delivered on the 5th of October, no one was at home to receive. In fact, the apartment was vacant as I was only getting the keys next day.
I called the company and the driver said someone answered and told them to leave at the lobby as they'd pick up. This is a lie because 1) the apartment was vacant, no one could've answered 2) I did not give authority to leave the parcel, so they're required to take my signature. ...Chatting to the shipping company they put the fault on TW. Chatting to TW they are super apologetic and say they're investigating and will get back to me. That was 7 days ago and I didn't hear anything back as of yet. At the moment, I've spent $200+ dollars on a product I don't have. I'm not interested in a refund or discount, I just wanted the product I've purchased. My next step will be contacting the ACCC as Temple&Webster is clearly not interested in solving my problem and the whole experience has been nothing but frustrating.
Love my mirror. Has added that final touch to the room . Dressed up a blank wall and sets the room off
Comfortable and stylish. The perfect combination. Very happy with these lovely chairs. Thanks Temple & Webster for an easy solution to my chair problem.
The decals look fantastic on the wall and were very easy to apply. Unfortunately, I think because the wall was painted with an easy wipe paint, some decals were not adhering well. It was easily fixed with a bit of paper glue (glue stick).
I was extremely happy with the result.
Love them. Fit so well in the pantry
Easy to find what I’m looking for. Was very happy with the product and it was packed so well. These bamboo shelves are made well.
Review collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
About two years ago I purchased a rug from Temple and Webster. Their photographic shoots of styled rooms really helped pick the correct rug and I am still really pleased with this rug. Recently I purchased another rug, a little out of my comfort zone but again one of the images sold me. When it arrived, it was brighter and far more synthetic looking than advertised. I listed this as my reasons for returning the item and I was told that I might need a new monitor. I am a photographer, I do not need a new monitor and as a photographer I have exte...nsive understanding of lighting and post production soft such as Lightroom. The attitude of the return team was quite passive aggressive and their return approach was plain rude. They ignored questions about earlier return dates and took up to a week to partially respond to my emails. I will never use them again. Not worth the freight risk.
Huge range of products and overall great quality for the price!
Huge range of on trend furniture. I’ve got a coffee table, dining table and TV unit set with them. Love the quality! Temple and Webster is my go to for homewares!
T&W gave me more than good service, they helped me find my lost order and continued to support me till I found it.
* found exactly what i wanted in a split- second.
* totally satisfied.
* products, perfect.
* No. flat pack furniture was made to torture people, especially those with small muscels, so i never buy flat packed furniture.
Always great quality!
Temple and Webster always have the best quality merchandise. I’ve never had a bad experience with them and always receive whatever I purchase off them within days…I live in the Central West, and other companies can take weeks!!
This time it was a beautiful framed print which I absolutely adore.
easy web site with a great range of products at good prices, speedy delivery, very satisfied with the overall experience.
Waste of time. Garbage company.
Purchased a chair. Received email for shipping confirmation. No communication for 10 days. Then received a sms notifying me that the chair was damaged but couldn't even bother to finish the message and did not provide contact details to organise a change. Contacted them both via email and their stupid website chat. Heard nothing for a further 5 days. Called today, waited on hold for 15 minutes only for them to tell me that the chair I ordered is no longer available and will be offering a full refund. So now, I've wasted 15 day waiting, only to get my money back and a pitiful $25 discount which I declined quite aggressively. I've [Words Removed] more reliable than this terrible company. Do NOT recommend.
Was quick to be delivered and good quality products. My daughters will love them for Xmas. I loved the colours as wel
This set is ideal and the perfect gift, received in reasonably short time due to covid would gladly shop again
Such poor quality
Very dissatisfied with the rug we purchased. We checked reviews and it was rated really well but compared to our other 3 rugs the quality just wasn’t there. The edges curl and there’s creases and doesn’t have the nice weight and cushioning our other rugs do. This rug won’t be lasting and the price to return and ship it will be expensive
Don’t use if you want to receive anything Ordered a chair & ottoman and received half the packages before TW cancelled
Didnt received all the goods that I had purchased
And communication with company was very limited! Lost a lot of faith in temple and Webster
Iluka 8 seater outdoor setting
The Iluka 8 seater outdoor setting is compact and looks fantastic. The quality is great, ordering was simple, quick delivery and easy assembling
As always Quality Product. I ordered the Rosa 5 piece shower set in brushed nickel, and the set is exactly how it was explained on the website. Care was taken in the packaging eg. little socks on the shower heads. Overall I have ordered a few things over the years and have never been disappointed. I have found the staff very helpful when I have phoned with an enquiry. I would highly recommend Temple & Webster.
My wife loves watching tv on this comfy coastal bean lounge.
Temple & Webster was easy to navigate on their website. Easy to order and Coastal bean lounge is so comfy. Thanks Temple & Webster.
You left the following comment: I am extremely unhappy with my overall experience with Temple and Webster. I have tried numerous means of communication with your staff to resolve issues with my orders and have found that both times things haven’t been processed and I’m left hanging. I will not being ordering from you again and don’t feel that even after receiving bad service, incorrect items and a damaged order, I still have been treated poorly and not compensated as a customer. I will be making sure to let others know of the bad experience I have had with your service.
Delayed delivery, cancellation and the longest return process when it accidentally got delivered...
We ordered a Table from Temple and Webster which took over a month to arrive, with the options being to wait or for it to be cancelled.
Noting we needed a table, we cancelled and bought a table from a different company. A few days later the table arrived (even though we cancelled), and it's taking weeks for them to actually arrange the pickup. Was originally agreed to be collected in 2 weeks, then we got an email not even acknowledging that date and pushing it back two weeks, followed by another email pushing it back another two weeks...
...Now we have this large table box taking up space in our 1 bedroom apartment, and still pending an actual collection date. Wouldn't recommend anyone to buy anything from them, especially during this time, as they can't keep to their commitments and continually push dates back.
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