Reviewer Photos & Videos
Absolutely beautiful curtain rods look so good in my house
Very satisfied this product is well made and looks good I’m my house that we have just built and matches the Curtains we bought also.
Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well
Looks great in position. I’m well pleased.
Well made article. Definitely fit for purpose. Looks good too. Quick to arrive and easy to purchase. As usual, a pleasure to use your service.
terrible service, terrible delivery - misleading
I recently ordered chairs for my new office space. Delivery times quoted prior to ordered were 2-7 business days. This was a major factor for choosing these chairs - they would arrive in time for the new space. AFTER ordering and paying, i was advised of significant delays. My items are still unaccouted for and noone will tell me where they are. they have been through 4 depots. I do not recommend.
Slow delivery but superb service and support
I have ordered several items from T&W (spending a few thousand dollars), I have been waiting for nearly a month for these items to arrive and when speaking to them no one can tell me where the items are and they cant contact the delivery companies.
I then get told that a ticket will be opened and it will take up to 7 days to get any feedback....after that I will be offered a refund.
This is absolutely ridiculous!
Be warned...if you order from T&W there's a 50% chance you won't get your order and if you do it'll take a month to be delivered.
Absolutely horrendous customer service - avoid avoid avoid
Update: leaving my original review for transparency, as Darren (T&W employee who replies to these reviews) has solved the situation for me - 3 days after posting the below review my chair was finally delivered.
However - I cannot in good conscience recommend T&W at the moment as they did not provide satisfactory customer service even though they had many opportunities to do so - Darren is fantastic, but the other people I dealt with in the customer care team were not (John and Kimberley, who did absolutely nothing and sat on this until I went...public - atrocious). *** Original Review *** I have bought a few things off Temple & Webster, some have arrived as predicted, however most recently I bought a single seat sofa, which iCumulus was contracted to deliver. I live in an apartment building, and the driver decided not to ring the doorbell, stating the item "could not be delivered". After many calls to iCumulus, all ringing out, and an email to their support team that is still unanswered 3 weeks later, I contacted T&W themselves to contact iCumulus as presumably iCumulus picks up the phone for T&W.
Fantastic Dolls House
We were after a good sized dolls house for our granddaughter. We found it on the T&W website. The site is easy to navigate and to purchase online. The price was very competitive and the delivery time very quick under the challenges of covid restrictions. Instructions and assembly is quite simple to follow and it looks a treat. Very satisfying customer experience.
this art work brightens up our room so much, i love her, and she looks so cool with her lovely colours
Love my new piece of furniture.
Easy to purchase, fast delivery, easy to put together, and totally thrilled with my purchase. I will buy again from you.
Just beautiful glassware
I love shopping with Temple and Webster. Great quality and amazing prices. Such a wide range and excellent customer service
Beware of shipping delays
I have ordered before through Temple and Webster and received my item quickly, however it was through Australia Post.
This time, I ordered a bed on 14 September 2021. It had no ETA on the item page, but said it dispatches within a few business days. That was great, as our current bed is broken. Well, whilst it was ‘dispatched’ within a couple of days, it is apparently coming with iCumulus which has so many appalling reviews, it’s a wonder why Temple and Webster would even use them.
The ETA according to iCumulus was 13 October 2021 - nearly ...a month! As I said, it was not advised anywhere on the item’s page that it would take this long to arrive, which I find really misleading. I emailed Temple and Webster on 20 September 2021 asking if that ETA was accurate and if so, asking to cancel my order as I was not willing to wait. Temple and Webster didn’t respond to me for 9 days, and their response was dismal. They said they understand I have concerns about the delivery timeframe but they ‘always strive to make sure that orders are processed the fastest way we can.’ How does that answer my concerns at all? They also said they can’t cancel my order but they will keep me up to date via the tracking. Well according to the tracking, after 3 weeks and counting my order is still sitting in Melbourne with no updates since 23 September 2021, when it was updated to say it’s on the ‘linehaul’ whatever that means.
Worse service ever
Don't get tempted by their price, you might need to spend lots of time and energy to get your order.
It's my story:
21 Aug - I ordered 1x "Estudio Furniture Millbrooke Live Edge Timber Dining Table" and 2 x
"Oggetti Elias Velvet Dining Chairs (Set of 2) "
26 Aug - I received the table (Good)
5 Sep - I raised a case following up my chairs delivery as they were stuck "In transit to next facility in KURNELL NSW" - the Customer Service team advised that they will escalate this with their courier.
6 Sep - I received 2 different chairs!!! "Oggett...
Beautiful luxurious velvet cushion just as advertised very happy with my purchase, colour as advertised prompt delivery can always count on T & W
Can't wait for summer to use my new sun lounges.
Temple and webster was recommended to me when looking for sun lounges, I was impressed with the range I had to choose from and also the range of other products to look through, the whole process was easy, the customer enquiry was helpful and the delivery process was smooth . I have recommended this site to friends and was surprised that most have already bought from here.
Love love love
160cm Axel Professional Office Desk. Super easy to assemble. Great quality. Fast delivery. Great colour. Only table online I was interested in and it exceeded my standards. I am in love.
Great Comfy Chair
Really easy to assemble comfy chair. I love that it has the option to change the seat height, back height, back tilt and also the chair tilt to make it suited for each individual. Comfy to sit on for long periods of time
Fast service and top quality
I trust Temple and Webster to sell good quality products, as that is my experience. Their delivery is super quick which I love, and their reviews are legit which is reassuring. Only issue is no waived shipping costs on $$ orders. Overall though I recommend :)
I will never use them again to buy anything and be careful if you do as they have incomplete items for sale and if you don't look at every picture for the item you're after you may get caught out like I did. Do t even try to get a refund they were going to give me less then what I had paid for it back and after a few back and fourths with the company I was left with something I couldn't use and was not worth trying to get some money back either. My recommendation is NEVER USE THEM TO BUY ANYTHING!!
Easy enough to assemble and look the look. I was told it was so 80’s that’s fine because I love the style and feel like a queen in it.
I picked a busy time to buy from them
I’ve just come to edit my review. Update at the bottom of the review. They have a huge range of items and price is cheaper than majority of other stores. I originally left a poor review because I only received part of my item. To contact them, you need to login to your account. When trying to log into my account, it had trouble logging me in, so I had to use the forgot password option, which also wasn't working. I had to do it multiple times before finally receiving one forgotten password recovery email. Tried phoning customer service and no on...e picked up. Today I tried contacting them again through online chat and received a quick response which was great. Also turns out the rest of the parts to my bed frame were found in a compartment on the back of the headboard. Not the smoothest experience, but I understand it's because they are super busy right now. I’ve now updated to a five stars because my husband put the bed together and was so impressed by how clear and straight forward the instructions were in comparison to anything he’s ever bought from other furniture shops. He was happy the tools required to put the bed together were included with everything.
Bad delivery and compensation offer
I’m very disappointed in T & W. I bought furniture and a bed for my daughter recently and that was fine. I ordered a beautiful Queen bed from T & W for myself and sold my previous one. Firstly the boxes were opened and damaged when it was delivered. The whole middle part of the bed was missing, so I couldn’t assemble it and have to sleep on the floor.
I immediately contacted the customer service department. The lady said they couldn’t offer express post delivery after I requested that.
I paid delivery fees and asked for a refund as the deliver...
Only got half my entertainment unit…
I received half of my entertainment unit, the other half… seems to be missing in transit. I was initially given the wrong tracking number so didn’t know it was arriving until the day of. There was no communication from temple and webster or their courier about where it is, or when it’ll arrive… tbh there’s no trace of it other than the delivery guy leaving a note to say only 1 part was delivered. The delivery driver said it would arrive the next day… it didn’t. And now my invoice and tracking number says it’s been delivered. I just want the whole entertainment unit I bought. I didn’t think it would be this hard!
Stumbled upon this website by happy accident. It was easy to purchase, as the site is great to navigate. Some really beautiful items too. Very tempting. Bought a hall runner mat for my partner's room at camp. He is very pleased with it. Much better than getting out of bed onto a vinyl floor. Quick delivery & they keep you posted every step of the way. will definitely buy from here again
Unfortunately I am unable to recommend Temple and Webster for online sales, delivery and customer service. I contacted Customer Service today as the items I ordered as Christmas gifts were delivered through the post roughly taped together without any protective packaging or coverage of package contents . Upon arrival these items look like they’ve been bought in a bargain bin from the reject shop. How difficult is it to pack items in a box? I requested that a new order be re delivered to me properly packed and protected for postage I confirmed ...the delivered items would be returned at Temple and Webster’s cost. Temple and Webster insisted that return postage cost was my responsibility despite their inability to pack properly. Very poor customer service and overall a poor online experience. Buyer beware! There are many online retailers operating who understand customer service - Temple and Webster obviously do not.
Hit and miss!
Service is great but only when it operates correctly. Have a damaged item and want a replacement? No problem, but you need to follow it up with the customer team. If there are any issues with your order, there is no follow up from the company and the customer is left fumbling through chat or spending their valuable time on hold.
I had a change of mind return for a rug, entitled to a full refund. The rug got lost in transit on return, I have had to chase it up at every step. 6 weeks later and no refund, no communication from "Marvin" handling t...he case. All the other customer service people can do is leave a note for "Marvin" to contact me. Done that several times and complete radio silence. Would be great if "Marvin" could get back in contact with me, or if he simply doesn't care for doing his job, if someone else was able to take over the issue so it can be resolved. Promised timelines are NOT kept.
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