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Temple & Webster
4.0 from 5,295 reviews · View Statistics
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Steven
StevenSouth East Queensland, QLD
  • 7 reviews
  • 9 likes

Rubbish ad on TV

published

Rubbish ad on TV they keep playing a guy in a stupid looking pose at the door! I will never buy from Temple & Webster. Fire the people that gave approval for this advertisement!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Multiple purchases and each one had problems

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

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0.0
(1,234)
Hayley
HayleyGreater Melbourne (Metropolitan), VIC
  • Verified

2 months and my couch still hasn’t arrived

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Pasha S.
Pasha S.Richmond-Tweed, NSW

Awful experience.. never again

published

The most disgusting shopping experience ever. Delivery service is very bad. Costumer service is totally awful. Not helpful at all we spend weeks on the phone and emails.
We pay so much money for our new sofa and delivery service then we been waiting for almost months and half for our sofa to arrive. But they deliver as only half of it and no one know where is other half of our delivery.. Will not recommend anyone to buy from Temple and Webster
Not good enough

Product Quality
4/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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liz c.
liz c.Greater Melbourne (Inner), VIC

Don't trust delivery promises

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Browndog
BrowndogGreater Melbourne (Inner), VIC
  • 3 reviews
  • 5 likes

Non Delivery - my problem - I thought I was a customer of Temple & Webster not their courier

published

Seems to be nice enough staff when asking queries but their courier provider is useless. I know we're all blaming COVID but to have a non-delivery, no notification (knock) at door just a text saying reschedule, then find a calling card saying it will be dropped off at a POPSHOP for collection see website for update - nothing updated 5 days later. Tried numerous times calling the courier company with no luck. Thought I'd go to where I purchased and paid and was advised to call the courier company.
Online shopping not for me until they work out a better delivery/tracking and update system for information.
Again I didn't select the courier, Temple & Webster did which is where the purchase was from. Will be putting in for Non-Supply

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Bw
BwGreater Melbourne (Outer), VIC

Sent elsewhere, info filled correct in order. My problem now.

published

Care factor was disappointing.

Waiting for an item that had been sent to the wrong address despite filling the address right in the order.

They took very little ownership to rectify the issue.

I'll make sure I get my money back (paid by PayPal so that'll happen), but would prefer somewhere better for future purchases.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster

Waste of time. Garbage company.

published

Purchased a chair. Received email for shipping confirmation. No communication for 10 days. Then received a sms notifying me that the chair was damaged but couldn't even bother to finish the message and did not provide contact details to organise a change. Contacted them both via email and their stupid website chat. Heard nothing for a further 5 days. Called today, waited on hold for 15 minutes only for them to tell me that the chair I ordered is no longer available and will be offering a full refund. So now, I've wasted 15 day waiting, only to get my money back and a pitiful $25 discount which I declined quite aggressively. I've [Words Removed] more reliable than this terrible company. Do NOT recommend.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

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(1,234)
Christine Benitez
Christine Benitez
  • 4 reviews
  • 1 like

Such poor quality

published

Very dissatisfied with the rug we purchased. We checked reviews and it was rated really well but compared to our other 3 rugs the quality just wasn’t there. The edges curl and there’s creases and doesn’t have the nice weight and cushioning our other rugs do. This rug won’t be lasting and the price to return and ship it will be expensive

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Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Christine, Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you are dissatisfied with your recent purchase. We have sent you a private message to offer you a resolution. Warm Regards Temple & Webster

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Don’t use if you want to receive anything Ordered a chair & ottoman and received half the packages before TW cancelled

published

Didnt received all the goods that I had purchased
And communication with company was very limited! Lost a lot of faith in temple and Webster

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Extremely unreliable

published

You left the following comment: I am extremely unhappy with my overall experience with Temple and Webster. I have tried numerous means of communication with your staff to resolve issues with my orders and have found that both times things haven’t been processed and I’m left hanging. I will not being ordering from you again and don’t feel that even after receiving bad service, incorrect items and a damaged order, I still have been treated poorly and not compensated as a customer. I will be making sure to let others know of the bad experience I have had with your service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

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0.0
(1,234)

Delayed delivery, cancellation and the longest return process when it accidentally got delivered...

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Jamie
Jamie
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Kelly P
Kelly PDarling Downs, QLD

terrible service, terrible delivery - misleading

published

I recently ordered chairs for my new office space. Delivery times quoted prior to ordered were 2-7 business days. This was a major factor for choosing these chairs - they would arrive in time for the new space. AFTER ordering and paying, i was advised of significant delays. My items are still unaccouted for and noone will tell me where they are. they have been through 4 depots. I do not recommend.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Yahboi
YahboiGreater Melbourne (Inner), VIC
  • 2 reviews
  • 6 likes
  • Verified

Absolutely horrendous customer service - avoid avoid avoid

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Yahboi
Yahboi
Temple & Webster
Customer CareTemple & Webster

Hi Yahboi, we are sorry to hear about your most recent shopping experience with us. This is disappointing. We have sent you a private message with an update on your order. Warm regards, Temple & Webster.

Sammi Gh
Sammi GhSydney, NSW
  • 3 reviews
  • 1 like

Worse service ever

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
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Questions & Answers

Lav K.
Lav K.asked

My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.

Wennie Y.
Wennie Y.asked

I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.

Bohdan J
Bohdan Jasked

Have Temple and Webster taken over the Wayfair Company ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Bohdan,

We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.

Warm regards,

Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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