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Temple & Webster
4.0 from 5,293 reviews · View Statistics
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MichelleinSydney
MichelleinSydneySydney Surrounds, NSW

It's all great, until it's not...

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Emily
EmilySydney, NSW
  • 2 reviews

Item missing due to driver lying about delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Emily
Emily
Temple & Webster
Customer CareTemple & Webster

Other Furniture Shops

 
 

0.0
(1,234)

Great value

published

Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
OBkenobi
OBkenobiSydney, NSW
  • 4 reviews

Disapointed in this online store, looks great but slow delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Ricky D
Ricky DSydney, NSW
  • 21 reviews
  • 26 likes
  • Verified

Gone downhill since my last review but that’s down to their choice of courier.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Ricky D
Ricky D
Temple & Webster
Customer CareTemple & Webster

Hi Ricky D, we are glad to hear you were happy with the resolution provided by the consultant. Your feedback is incredibly important to us and we hope to see you back shopping with us in the near future. Warm regards, Temple & Webster

Victoria
VictoriaVictoria

Bergen Semir Rug

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Good Products Let Down By Super Slow Delivery

published

T&W have good products with pretty good pricing but their delivery time is appalling. Ordered a cabinet & 3 weeks later it still hasn't arrived. Most of my purchases came 3+ weeks after purchase and delivery price was not cheap! I am still waiting for a cabinet that I order over 3 weeks ago. Yes I know Covid is delaying things but you charge high prices for your delivery service & then expect us to wait way too long.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Leah H.
Leah H.Greater Melbourne (Inner), VIC

Do not honour promotions

published
  • Thumbnail
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Leah H.
Leah H.

Thank You

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0.0
(1,234)
  • Verified

Not great

published

Small one is fine but the larger one broke after a week so now have to lift the lid by hand - not very impressive

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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Marie
MarieSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Finally got a resolution to my case

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kartini
Kartini
  • 2 reviews
  • 2 likes

Overseas call centre

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kartini
Kartini

Thanks Jacqueline. When I asked the outreach operator in Philippines for a contact number or email in Australia she said there was none. I look forward to hearing from you. Kartini

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0.0
(1,234)
Kane
KaneSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Usually love Temple & Webster but they’re getting a bit hit or miss.

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kane
Kane
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Review collected in partnership with Temple & Webster

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Anne Thomas
Anne ThomasGreater Melbourne (Outer), VIC
  • 2 reviews

Starburst Mirror

published

I purchased a starburst mirror through Temple and Webster and the small diamond buttons around the mirror are falling off one by one, it looks ugly now!!!
Not happy with this product at all!!
You spend good money, but receive a dud!!

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Ginb
GinbSydney, NSW
  • 6 reviews
  • 2 likes

Just didn't deliver: UPDATE - Delivered with issues, but good follow up from T&W

published
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Ginb
Ginb

Thank you Jac. Personally, your attention to this problem was professional and appreciated. Please see the updated post for feedback.

Temple & Webster
Customer CareTemple & Webster
StephenC
StephenCSydney, NSW
  • Verified

Purchase of Ottoman Foot rest

published

* store navigation fine.
* range of products fine. However, I mistakenly assumed the vertical length of the product to be double.
* quality of product fine only comment is that the footrest was stunted in height.
* assembly of product fine - no problems.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Page 1 of 3

Questions & Answers

Lav K.
Lav K.asked

My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.

Wennie Y.
Wennie Y.asked

I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.

Bohdan J
Bohdan Jasked

Have Temple and Webster taken over the Wayfair Company ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Bohdan,

We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.

Warm regards,

Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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