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Temple & Webster
4.0 from 5,391 reviews · View Statistics
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Rupert
RupertSydney, NSW

Cheap product, poor returns policy, but eventually got good customer service

published

I have bought from Temple & Webster in the past, but my latest order shows they are skimping on quality. Thought the photos of the items I bought made them look great, the quality was poor and flimsy.

When I tried to process a return, I was told I would be charged both the original shipping cost to me, and the shipping cost back, AND that I would only receive store credit.

After posting a mediation request here, I got some really good customer service and was offered a free return with a refund put on my card. I think this should be standard for an online store like Temple & Webster, given how hard it is to appraise furniture when you're just looking at a few photos online.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Tanja R.
Tanja R.
  • 2 reviews
  • 1 like

Sheets

published

Considering the hype surrounding T&W I was pretty disappointed.

Recently bought 2000TC bamboo bed sheets, they are thin as, and feel awful and only consist of 30% bamboo. My Target bamboo sheets are 10x better.
Paid a fair bit of money for them too.
Not impressed, gotta say.

They have since gotten in touch with me and given me a full refund. Customer service was very helpful.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster

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Beryl
BerylSydney, NSW
  • 2 reviews
  • Verified

Still in box .............. not unpacked

published

Still to have use of the tricyle. It come late for the birthday so it is being kept for Christmas

Shipping
3/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

Agnes
AgnesGreater Melbourne (Outer), VIC
  • 12 reviews
  • 5 likes

Color different than shown on website

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
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  • Verified

Not the colour in advert on line

published

Assembly easy
Product is ok
Timber has a really dusty feel to it
I. Sick of informing you be several emails I am Alexandra NOT Katherine

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Mrs A
Mrs A

I don’t want to take it any further just disappointing the colour is not what you advertised

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Review collected in partnership with Temple & Webster

David
DavidGreater Melbourne (Outer), VIC
  • Verified

These prints are misleading.

published

Some things to consider before purchasing;
The light colour is Oak, dark is Natural (go figure). The canvas texture is a textured image printed on a different textured canvas. The frame is wood, but the colour & grain is a cheap glossy laminate. The $5 fee to guarantee returns or exchanges is useless on this item because it's marked as a 'custom' order. One print was sharp and one print was blurry with the faux canvas texture printed on top of the bird incorrectly.

Having said that, from a distance they look ok for the price (purchased at discount). I wouldn't pay full price for these.

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Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

Hi David, thanks for taking the time to leave your review. We appreciate your feedback and we have sent you a private message to further assist you. Warm regards, Temple & Webster.

MichelleinSydney
MichelleinSydneySydney Surrounds, NSW

It's all great, until it's not...

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster

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Bk.S
Bk.SSouth East Queensland, QLD
  • 8 reviews
  • 2 likes
  • Verified

Wide range of products but poor delivery

published

This company has various range of home deco. Price is reasonable. It would be better if they offer combine postage. I have ordered 9 Lights on 15th Sep. 5 items were delivered on 27 September. (not too bad due to Covid situation) But 4 were missed. T/W did not know until I reported through live chat. Expected delivery is 18 Oct .Almost 1 month to get item.
Avoid purchasing if you want to get your item quick.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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Emily
EmilySydney, NSW
  • 2 reviews

Item missing due to driver lying about delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Emily
Emily
Temple & Webster
Customer CareTemple & Webster
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Emily C.
Emily C.Sydney, NSW

Conflicting experiences.

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Emily C.
Emily C.

Thank you.

Emily C.
Emily C.

Without expecting anything Temple and Webster called me and arranged for a refund on the delivery. Once my issue changed customer service representatives the whole process was really good.

Great value

published

Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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CEB95
CEB95South East Queensland, QLD
  • 7 reviews
  • 3 likes

Beware of shipping delays

published
Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
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Luke
LukeCanberra 2600, ACT
  • 2 reviews

Hit and miss!

published
Product Quality
4/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Jorge
JorgeSouth East Queensland, QLD
  • 10 reviews
  • 1 like
  • Verified

Great range of products and shopping experience, WORST delivery experience

published

what a way to ruin a great experience shopping, finding a great range of products just to be let down by the delivery, the inconsistency is just god awful, i made two purchase with three items each, all items assigned to AlliedExpress were home 2-3 days, the other ones anything between 2 weeks to a month, only buy here if you can afford to wait in case you get one of the bad delivery partners, call centre are good to reply but solve nothing, i did reach them just to finish on "ah yeah nothing we can do at the moment we will email you with a......." never happened

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
OBkenobi
OBkenobiSydney, NSW
  • 4 reviews

Disapointed in this online store, looks great but slow delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Page 1 of 6

Questions & Answers

Marie K.
Marie K.asked

Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.

Thanks
Maire

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Marie,

This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.

Warm regards,

Temple & Webster.

Jenn C
Jenn Casked

How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie

2 answers
Tanja R.
Tanja R.

Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.

Temple & Webster
Customer CareTemple & Webster

Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster

B. Nice
B. Niceasked

Do you remove old mattresses from the customer when delivering new ones

2 answers
vickyc
vickyc

Don’t think it’s T&W should have to remove

Temple & Webster
Customer CareTemple & Webster

Hi B. Nice, Temple & Webster do not offer a collection of unwanted mattresses or other furniture items. We only offer a delivery service on the products we sell. Warm regards, Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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