Reviewer Photos & Videos
Great storage unit but challenges with assembly and poor finish
Once completed the storage box is a great unit and perfect with our bedroom furniture. However, there were a couple of issues. For assembly there were 8 screws that required an alum key to fix. There appeared to be more than was necessary, they were too long and almost impossible to fully tighten due to tight access and almost impossible to get the alum keys in. They should be replaced with a normal screws suitable for wood that can easily be affixed with a screwdriver. The underside of the lid had a really bad stain (see picture). It is ...12 inches in diameter and had a texta marking in the middle. Nothing could remove either mark. As this was under the lid we left it, but had this been anywhere else we would have returned the product. It remains an eyesore whenever opened.
Nice dinner set
This set is really nice . It’ is quite heavy the only thing I’m not fussed on is the size of the plates they are very large .( although some people may prefer larger plates ) otherwise I love it , I have ordered another already
the comforter I purchased is terrific. I'm very happy with the product I purchased & it arrived quickly.
It is a user friendly site, plenty of choices on products, I am very happy with the products I have purchased in the past. What I am extremely unhappy about is the offer of $20 off my next purchase & the 15% discount on the black friday sales, only to be told I have to spend $149. I have received a number of e-mails saying ending soon don't forget your $20 to spend off your next purchase. I was interested in purchasing a wall clock, I won't be pushed into spending more.
Very easy to find what I wanted
Very satisfied with the different products available
They are very good quality and I love the unusual pictures
Frustrating but found a resolution
Really frustrated with their service. About a three weeks ago I purchased a rug and a rubber under mat. My account shows both items were shipped after a few days. After about a week I received the rubber mat but no rug. I contacted customer service and was told both items were on the same order and it could take another 10-14 days for it to arrive.
I contacted them again once more time had passed only to be told that the rug had been delivered as they were both on the same tracking number. I contacted them again showing a photo of the packagi...ng of the only item I had received which showed it was 'Parcel 1 of 1' only. About 4 days ago I requested a refund via email. No answer, no reply, no update. nothing. Beware! UPDATE: was able to get it touch with their customer service and have now got a full refund. Seems to be external distributers who made the bungle. Still no clue what happened though. I also ordered a tv cabinet which was delivered yesterday. Can’t fault anything with that. It’s great quality and was really easy to put together.
Cheap product, poor returns policy, but eventually got good customer service
I have bought from Temple & Webster in the past, but my latest order shows they are skimping on quality. Thought the photos of the items I bought made them look great, the quality was poor and flimsy.
When I tried to process a return, I was told I would be charged both the original shipping cost to me, and the shipping cost back, AND that I would only receive store credit.
After posting a mediation request here, I got some really good customer service and was offered a free return with a refund put on my card. I think this should be standard for an online store like Temple & Webster, given how hard it is to appraise furniture when you're just looking at a few photos online.
T&W are great when they use great shipping partners
I have purchased numerous items from T&W over the years from a king bed to stools, coffee table, and smaller items as well. T&W have a gorgeous range and their customer service is good. They are really my first stop for any item for my home. However - and I realise that we are in a pandemic and shipping is necessarily slower than normal and everyone must make allowances for that, people are doing their best - their shipping partners can let them down. One particularly, iCumulus, which has 1.3 stars on here, are dreadful. It doesn't matter if yo...u have great products at competitive prices if the items never reach the consumer or turn up 6 weeks later with no contact or tracking in the interim. I had sworn never to buy from T&W again because of this but took a chance again recently (BECAUSE THEY HAVE SUCH NICE STUFF) and the last couple of items have been sent very quickly and satisfactorily by a different shipping company. So I write this review very selfishly - I want to keep loving you, T&W, so please don't use unreliable shipping partners!
Still in box .............. not unpacked
Still to have use of the tricyle. It come late for the birthday so it is being kept for Christmas
Pretty happy with purchase
Ordered 2 bedside tables. They are beautiful. Took a lot of time to put together and delivery was a little slow but will order again from these guys.
Black mango wood coffee table
We bought a black mango wood coffee table couple of months ago and it looks amazing. Plenty of compliments.
Only problem is there is some sort of black polish or stains that comes off it and rubs on anything placed on it. Not able to place anything on the table at the moment.
Color different than shown on website
Purchased Klein Stone Rug - When it arrived the color was very different from what was shown on the website. I did a chat where the man said that different computers show different colors. I told him that I had purchased the same rug in the bigger size 12 months ago and the new rug had greens in it whereas the first rug did not have any green. Got nowhere. I really wanted the same as the original rug but obviously when they second batch was done they altered the colors. I suggest that in future someone check one or two of the rugs when a n...ew batch arrives to check if it is the same as displayed on the Website. Called T& W on the phone and they were great and organised for a pick up and refund was done on the same day as pickup. Have bought many products from T & W and very happy.
Exactly as I thought they would be
Excellent quality and beautiful timber. The measurements were accurate and the colour is true to the image. Would definitely recommend them.
This was perfect for what I wanted.
Delivery was super fast, it was easy to assemble the tables.
The quality was as expected.
I am happy with my purchases.
Comfortable and restful
Bought online - a reasonable price and came quickly. Reasonable quality. A friend assembled it for me and I have had no problems
Cannot help but be impressed with how quickly this was delivered after ordering and the charming courier who carried it upstairs for me. How lucky as well was I that 2 friends who love Flatpacks (I know...) offered to come across and put this desk together. Took a little longer than it should have as they put something in the wrong way but they were happy. Only issues I have is with one small chip on the desk top and the top draw not pulling out easily, also the file draw is smaller than what I did have and this means i need new files to put my files away in. Love the size and the look of the finish and the ease of shopping.
Questions & Answers
Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !
Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.
Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Temple & Webster
Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.
This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.
Temple & Webster.
How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie
Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.
Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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