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Temple & Webster
4.0 from 5,439 reviews · View Statistics
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  • Verified

Size ideal for small space

published

Directions said one person assembly , then several pages in said get someone to hold pieces etc. so took a lot longer to get done. Tricky! Looks good though

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

Toni
ToniSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Disappointed

published

I purchased a personalised Xmas stocking with the name Zara however when it arrived it looks like a Lara.
I reached out to the customer support who responded that it is a Z........ not a cheap purchase at $60!
I was contacted this afternoon and offered a full refund (after my review) by a very nice rep. Can't replace it before Xmas so will have to wait

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Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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Hayley Zip
Hayley ZipSydney, NSW
  • Verified

Frustrating but found a resolution

published
Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Rupert
RupertSydney, NSW

Cheap product, poor returns policy, but eventually got good customer service

published

I have bought from Temple & Webster in the past, but my latest order shows they are skimping on quality. Thought the photos of the items I bought made them look great, the quality was poor and flimsy.

When I tried to process a return, I was told I would be charged both the original shipping cost to me, and the shipping cost back, AND that I would only receive store credit.

After posting a mediation request here, I got some really good customer service and was offered a free return with a refund put on my card. I think this should be standard for an online store like Temple & Webster, given how hard it is to appraise furniture when you're just looking at a few photos online.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Great value

published

Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
OBkenobi
OBkenobiSydney, NSW
  • 4 reviews

Disapointed in this online store, looks great but slow delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Ricky D
Ricky DSydney, NSW
  • 21 reviews
  • 26 likes
  • Verified

Gone downhill since my last review but that’s down to their choice of courier.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Ricky D
Ricky D
Temple & Webster
Customer CareTemple & Webster

Hi Ricky D, we are glad to hear you were happy with the resolution provided by the consultant. Your feedback is incredibly important to us and we hope to see you back shopping with us in the near future. Warm regards, Temple & Webster

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Victoria
VictoriaVictoria

Bergen Semir Rug

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Not great

published

Small one is fine but the larger one broke after a week so now have to lift the lid by hand - not very impressive

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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Marie
MarieSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Finally got a resolution to my case

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kartini
Kartini
  • 2 reviews
  • 2 likes

Overseas call centre

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kartini
Kartini

Thanks Jacqueline. When I asked the outreach operator in Philippines for a contact number or email in Australia she said there was none. I look forward to hearing from you. Kartini

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0.0
(1,234)
Kane
KaneSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Usually love Temple & Webster but they’re getting a bit hit or miss.

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kane
Kane
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StephenC
StephenCSydney, NSW
  • Verified

Purchase of Ottoman Foot rest

published

* store navigation fine.
* range of products fine. However, I mistakenly assumed the vertical length of the product to be double.
* quality of product fine only comment is that the footrest was stunted in height.
* assembly of product fine - no problems.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

lovemyhome
lovemyhome
  • 9 reviews
  • 11 likes
  • Verified

Is Temple & Webster's return process even legal ?

published
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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
ToniS
ToniSPerth, WA

Good rug

published

Easy to order on the website, super happy with the regular updates, for the price of the rug quality isn’t too bad. Not a fan at all of the colour, says it’s Navy but it’s of a royal blue colour so is very bright.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
ToniS
ToniS

To be honest I really can’t be bothered returning it LOL I figure the colour will eventually fade over time. Thank you for taking the time to respond.

Page 1 of 2

Questions & Answers

Chris Sydney
Chris Sydneyasked

Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !

4 answers
Jennifer
Jennifer

Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.

Chris Sydney
Chris Sydney

Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.

Temple & Webster
Customer CareTemple & Webster

Hi Chris,

Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.

When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.

As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.

Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.

Warm regards,

Temple & Webster

Marie K.
Marie K.asked

Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.

Thanks
Maire

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Marie,

This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.

Warm regards,

Temple & Webster.

Jenn C
Jenn Casked

How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie

2 answers
Tanja R.
Tanja R.

Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.

Temple & Webster
Customer CareTemple & Webster

Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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