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Temple & Webster

Temple & Webster (page 2 of 3)

4.0 from 5,392 reviews · View Statistics
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Delay again and again

published

I bought a bedside table in middle January from the online store. While when I checked the order status few days later, it turned out the dispatch date was on 10 Feb. The product wasn't shown out of stock when I placed the order. When it was near 10 Feb, I received a new email saying the dispatch date was changed to 01 Mar... And then, 31 Mar.... endless unexpected delays. The seller is unreliable at all!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Miss G
Miss GSouth East Queensland, QLD

Could be better

published

Temple and Webster have some great products.
The only thing that has really let them down is getting my order to me. It’s been nearly 3 months since I placed my order and have had things arrive in all different bits. Some delivered were incorrect. It’s a real shame as everything else is great. Finally today received the last box so I can put my bedroom suite together. Communication is not great, but once Levi was in contact it was a little more organised.
Sad to say I don’t think I will purchase from here because of that very reason. Two to three weeks to get furniture delivered should be plenty of time.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Miss G
Miss G

Iv been back and forth with emails, and finally after nearly three months received everything.
I’m not going to be purchasing again sorry

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(1,234)
Daintree
DaintreeBrisbane
  • 6 reviews
  • 2 likes

Delivery weeks overdue and only recognised as lost in transit upon complaint.

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Scott
ScottSouth East Queensland, QLD

Waiting 6 weeks for a delivery, no response on case lodged

published

Purchased an umbrella on 4th December 2020 for Christmas and the holidays and 6 weeks later no-one knows where it is. Case lodged last week seems to be in the backlog with no acknowledgement or response - all the activity on the case has been my me, including checking up with the Delivery Vendor who hasn't received the goods. Not impressed for an alledgedy locally stocked item.

Update: Entered into remediation upon originally submitting this review - the Escalations Officer I got was helpful and prompt and my refund was processed later the same day as this review at least.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
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Unresponsive to emails for my order :(

published

Received my order for a dining table this week, once I opened it I realised that one of the parts did not fit correctly with the screws provided. I sent an email immediately and reported the problem via their website as well - but still have not received any acknowledgement that they are handling the issue. Very disappointing & slow customer service unfortunately. :(

Furniture quality is good, just hope that they will respond to me soon.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Keep following Up !!

published

I wish i had read these reviews prior to purchasing our product. We purchased the item on the 15 Nov. On the day of expected delivery we received an email that it would take another week or so.... this stringing along happened twice before i complained - only to discover the item was on back order..... Finally recently we received an email and a call to say that it was on its way and even had a tracking number - only to get yet another email around the expected delivery day to say the items was short shipped..... The customer care team followed up and were very kind - but its just sitting there not knowing what was going on was the most annoying. Product is great and we're eventually able to enjoy it

Product Quality
4/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
  • Verified

Difficult assembling

published

Really like the finished product but it was extremely difficult to assemble, couldn’t use Allan key & had to use power tools & even some of the holes where you put the screws didn’t line up & needed 2 men using a lot of strength & 2 hours

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
SarahE
SarahE
SarahE
SarahE

It stated on the product that it was easy to assemble by 1 person but wanted to point out that it was not at all easy and req’d 2 people with strength to assemble as well as took quite a long time

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Review collected in partnership with Temple & Webster

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Teena
Teena
  • 4 reviews
  • Verified

items are good

published

was mucked around with delivery so order was cancelled after alot of my time of having to chase it up

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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Denise
DeniseSouth East Queensland, QLD
  • 2 reviews
  • Verified

Misses the mark

published

Its a nice canvas, but seemed to have more life in the photo, than it does on my wall. Maybe it would suit another position and that could make all the difference.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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pamelap
pamelapSydney, NSW
  • Verified

Lovely but tiny

published

The globe is lovely but for some reason, and it is my fault for not reading the dimensions, I assumed it was a standard sized globe. It is tiny, so in terms of value, probably not the best.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
pamelap
pamelap

Thanks Nikka and yes, I take full responsibility.

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Review collected in partnership with Temple & Webster

Stephen. L
Stephen. LSouth East Queensland, QLD
  • 4 reviews
  • 1 like
  • Verified

Quality but not top quality

published

Stainless steel finish is good but if you don't dry right away after washing you get a blue glazing. No stream vents in pot lids which is not good. We have had a few boil overs due to this. There was no lid for frypan luckily our old fry pan lid was a near perfect fit. It was a good buy as on a super special but full price, shop around. Delivery took some time.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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E Bryant
E BryantSydney Surrounds, NSW
  • 2 reviews
  • Verified

Material is a bit cheap traps heat.

published

Easy to navigate
Decent range
But high priced for what your getting
Material was a bit cheap there for traps heat while doona moves within making it fold and requiring you to readjust doona constantly.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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jaya36
jaya36SA, 5169
  • 84 reviews
  • 85 likes

Sometimes great prices...

published

Sometimes they have great prices, and unusual products - other times they can be more than twice as expensive as other places on the same item.
Like anything, buyer beware and do your research.
When I have bought from them, it's been a great experience, and excellent service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
jaya36
jaya36
Temple & Webster
Customer CareTemple & Webster

Quality item -Colour not as stated on website

published

Arrived promptly, solid table that was easy to assemble. Unfortunately the colour was cream and not white as stated on the website. Doesn’t really go with the white/grey colour scheme.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
ChristineM
ChristineMSouth East Queensland, QLD
  • Verified

Looks great but very hard to assemble wouldn’t buy again

published

Should state that it is a flatpack, website great, furniture great but hard to build. Took my partner hours and he is used to building things. Quality lived up to expectations

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Karin
KarinPerth, WA
  • 4 reviews
  • 1 like
  • Verified

Great design, poor building instruction

published

I’m very happy with the depth and size of this small pantry, perfect fit, however the build instructions were wanting, the dowels faulty and the quality of the components was lacking. It certainly won’t last a move from this home to another.....so I really hope the company designing it and producing it takes heed because it could be fabulous with a little more thought, especially in the constructions guidelines.
Wouldn’t buy it again.
The delivery of the product (unconstructed) was timely and packing of components excellent!

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Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Karin
Karin

Thanks

Karin
Karin
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

TiffanyC
TiffanyC
  • 2 reviews
  • Verified

Was half happy

published

The T&W site is always easy to navigate and buy items. I have bought a number of items through here. I wasn’t overly satisfied with my recent lamp purchase. The ceramic base was nice but the shade is too big for the proprortion of the lamp base. I will need to buy a new shade to replace it.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Carli
CarliBrisbane
  • 2 reviews

Photo misleading

published

I recently received the malibu oak buffet from dodicci via Temple and Webster, expecting black legs as per the photos. Turns out the legs were gold. One of the reasons we chose this particular buffet was for black legs to tie in with our black dining chairs. Suggest clearer photos or a description be included...

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
  • Verified

Good value for money

published

Great warmth for my son during winter, needed a bit of a shake to get the loose fluff off. Good product for the price, however it says dry clean only which I didn’t notice

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

Stefan
StefanAU
  • 4 reviews
  • 1 like
  • Verified

T&W is a great company and good for small/medium sized items, but their courier service is terrible.

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Temple & Webster
Customer CareTemple & Webster
Outraged.
Outraged.Northeast, VIC
  • 2 reviews
  • 2 likes

Bad Courier Service

published

Purchased a bed frame, nearly 3 weeks later no delivery, bad courier service "Allied Express", be careful when buying on line that the supplier does not use Allied Express as their carrier.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Temple & Webster
Customer CareTemple & Webster
Ms K
Ms K
  • 2 reviews
  • Verified

Nice product but delivery process is a let down

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
NicholasP
NicholasPSouth East Queensland, QLD
  • Verified

Nice rug but too small for my room

published

Purchasing items on temple and Webster is easy and they have a wide range of products to suit all needs. I have purchased plenty of things from them over the last month or so.
They always keep me up to date on delivery timeframes
Very easy to use

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

ChristineT
ChristineTHunter Region, NSW
  • Verified

INCORRECT COLOUR DESCRIPTION OF CUSHIONS

published

Website easy to use and was happy with quality of product. Delivery extremely fast
However the description said colour was black - I went onto online chat and was told I wanted either charcoal or black - could they confirm colour. Told me black. Article arrived and it is more like a midnight blue. Very disappointing

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
ChristineT
ChristineT

Chelsea I will respond your email when it arrives.
They were the velvet luxury cushions - they are a midnight blue shade with linen back colour. Good quality. Just wrong colour for my loungeroom

Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

DucN
DucN
  • 2 reviews
  • Verified

Chair covers does not work

published

I bought the chair covers for the two arm chairs which I thought they would have the straps to hold onto the chairs, unfortunately it's not the case. They look nice on the chair when you put on but they don't stay on once you sit on as the covers will be distorted because they have got not thing to keep them in position.
Hope this is a constructive comments.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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