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Don’t expect any after sale service! I will never buy from them again!!!!!
Ordered 2 items that BOTH turned up defected. They booked in days for a collection, didn’t send a note so the delivery guy refused to collect them as no label on it. Then they finally sent the labels and then the delivery guy turned up on the wrong day. They then booked him again who turned up a different day again. Very hard to juggle this and work etc. do they expect me to sit at home for days waiting for this guy. The 3rd time again he didn’t turn up on the right day I even left the items on the front step in ver clear view from
The road. Co...
Don't deal with this company
I ordered a lamp shade and they sent the wrong one, it was a different colour and shape, they wouldn't take responsibility even though I sent pics of what I ordered and what i received, so had to take them to PayPal to get my money back. There was no way they were having it that they sent the wrong one. I won the PayPal case of course because I knew what I ordered.
Terrible product and customer service
Ordered four dining chairs to match a table we had previously ordered from Temple and Webster. The chairs that arrived did not remotely match the wood on the table.
Had to fight with Temple and Webster for a refund. They are now delaying our refund further by continually not picking up the chairs when they advise they will. We first had to wait a week for collection availability and then be home for two days continuously for the chairs to be picked and transfer papers signed.
No-one showed up and no-one contacted me to advise nobody was comin...g. I am out of pocked almost $300 for the chairs and two days work now. I contacted temple and webster again - no timeframe for resolution and strangely they don't seem willing to issue a refund while they resolve the issue/delay they are causing. Don't order from temple and webster unless you are willing to waste a lot of time and money!! Will never shop here again.
Beautiful frame wrong size but it's what you do right when you get it wrong!
I am always satisfied with my purchases which is why I am a repeat customer, however this time the picture frame I received was the wrong size. To Temple & Websters credit the mistake was rectified rather promptly when I emailed and asked for the size frame I ordered to be resent. Susan called me back and was super helpful in organizing a new delivery and I was allowed to keep the wrong sized frame wow!
Review collected in partnership with Temple & Webster
Lied about product availability, then wouldn't refund shipping costs
Lied about product availability, then wouldn't refund shipping costs. Couldn't speak to anyone, only had bots trying to take complaints.
Terrible quality and refused to refund
Bought a mattress after reading good reviews of it, but it wasn’t good from the get go. Have been trying to get used to a mattress bought from them for a month…waking up with body aches all over and can feel every movement of my partner. Contacted T&W and they say their mattresses are un-returnable according to their policy. How handy to sell a poor quality mattress and wash your hands off it with your bad return policies!!!
Beware! You won’t get a refund
Bought hanging basket. Product did not meet description. Returned at my cost. Got a balance as a store credit not a refund. Poor service, poor policy. Lost me as a customer. Make sure of your order as you won’t get a refund. Never buy from them again! Buyer beware
Would not order from you guys again.
When i order my dining table set online in august 2021, said it was available in store but as soon as i place the order the product was pushed back until September due to Covid. September comes along and i check my order online only to find out it been pushed back to December now. Called up on the day it was meant to be delivered to find out it is out of stock and a back order has been made for me. My new delivery date is now 28th January 2022. Made a phone call to the office today to see if my dining table is still arriving on the 28th? was told from the worker and warehouse they have dis continued this dining table set. I have asked temple and webster team what they could do for me in this situation? been on hold for an hour.
Multiple purchases and each one had problems
I bought a ceramic plate set and upon first use, the glaze and paint immediately came off into my food. I bought two bedside tables and thought I'd put them together wrong because they were wonky and then realised the sides are actually slightly different lengths, so the drawer doesn't close. I bought a dining set that included a table and four chairs with white cushions, and two of the cushions came with big dirty handprints all over them that won't come off. This dining set also went missing for a couple of weeks before being delivered. The s...tatus said delivered but no one could work out where it was. So incredibly disappointing and frustrating - the products on the site look beautiful but there's a problem every single time and getting a response from customer service takes weeks, so the boxes take up space in the apartment while waiting for a resolution. This is just not good enough.
You left the following comment: I am extremely unhappy with my overall experience with Temple and Webster. I have tried numerous means of communication with your staff to resolve issues with my orders and have found that both times things haven’t been processed and I’m left hanging. I will not being ordering from you again and don’t feel that even after receiving bad service, incorrect items and a damaged order, I still have been treated poorly and not compensated as a customer. I will be making sure to let others know of the bad experience I have had with your service.
If I could give this company zero stars I would, terrible customer service
I made a relatively large order through this website and received a couple of defective items, I contacted the company through their live chat feature. During this chat I was assured the money for those items would be refunded.
It's now been about a month, I've spent hours on live chat trying to resolve the issue and I still haven't received a refund. The company has constantly lied and blamed me for the issue and shown a complete lack of respect for my time.
Worst customer service I have ever experienced
Dealing for many years with online only retailers, I have come to expect that if as a customer I am not happy with my purchase when it is delivered, I can return the item easily and quickly and obtain a refund. But that was before I had the misfortune to purchase from Temple & Webster using my mobile phone. I spent over $1,000 but did not notice something called Purchase Protection. This meant that when the chairs were delivered and turned out to be too big, despite contacting them on the same day and repacking the chairs into the original p...ackaging, I was informed that they would deduct both the delivery and return shipping charges and only provide a store credit. Temple & Webster, have you noticed what other online retailers offer? This is an appalling customer experience.
5 stars for Customer Service Agent Dan Alfred
I give 5 stars for the customer service skills of Dan Alfred. He has been exceptional in helping me with my order issue. His skills should be recognised.
Worst returns policy
Purchased an instant frame set which when delivered was not as shown, couldn't get a refund without having to pay for postage.
No refunds, no customer service & they still use allied after all the terrible reviews
If you read all of the terrible reviews relating to this company, it just seems to be the same old story from everyone.
You will not get a refund.
They have horrible customer service & allied express are the worst delivery company ever.
You will only ever get offered a store credit.
What they advertise is different to what you receive & they don’t care about their customers whatsoever.
You can do better than this so called company
Do not waste your time because if you require a refund, you will not receive one!!!
Just ask [Name Removed], poorest customer service rep I’ve ever dealt with.
He kept trying to talk over me, he told me the same story 10 times & never listened to a word I said. ...
Questions & Answers
How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase
To use your store credit, all that you need to do is follow these steps when wanting to purchase from the site using your store credit:...1) Log in to your account. 2) Add items to your basket. 3) Go to checkout. 4) Enter your address details. 5) In the Payment Screen you will see ""Use a gift card/promotion"" heading under this will be a box which you can tick to apply your credit. 6) This amount will be debited from your total to pay. 7) If there is credit remaining this will be in your account waiting for you for the next purchase." We hope this information has been helpful. Please reach out to our care team if you require any further assistance. T&W
I tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??
We are sorry to hear that you were unable to place the order on our website to deliver to your postcode area, may I ask that you reply to our message and confirm which entertainment unit yo...u'd like to buy and your delivery address? We'll check to see if there's anything we can do for you.
I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Regarding the shipping costs you've been quoted, may I ask that you reply to our message and confirm which 2 sofas you'd like to buy and your delivery address? We'll check to see if there's anything we can do for you....Our shipping costs are calculated based on a number of factors including the size, weight, and the number of items in your order, where your items are shipping from (we ship from a network of warehouses all over Australia), and where your items are shipping to. Thanks for getting in touch, I look forward to hearing from you. Warm Regards Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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