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Temple & Webster

Temple & Webster

4.1 from 6,520 reviews · View Statistics
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Bev
BevSoutheast, SA
  • 2 reviews
  • Verified

Quality and Durability

published

So easy to use the Temple and Webster site. I was able to find the right size basket with quality and durability

  • Thumbnail
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi Bev, thank you for providing the photo of your "Lakewood Cane Storage Basket" and for sharing your wonderful feedback. We are looking forward to your next shopping with us. T&W

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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Ian Such
Ian SuchHobart, TAS
  • 3 reviews
  • Verified

This was just what I was looking for.

published

The website is easy to navigate and there is a wide and diverse range to choose from. My only negative comment is that the product description stated that hanging hooks were included but they were not with my purchase.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Carly Wilson
Carly WilsonCentral Highlands and Goldfields, VIC
  • 4 reviews
  • Verified

Great! Very soft and lightweight. And the colour is perfect

published

Website was easy to use and finding the products I was looking for was quick and easy. Even with the large range they have to offer.
Disappointed with the expensive delivery fee and time my order too to be delivered but the service was friendly

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Review collected in partnership with Temple & Webster

SoudavoneP
SoudavonePHunter Region, NSW
  • Verified

Finally I found it

published

I have been hunting buying our house and was spotted onto wall mirror this one here on home display I love it at first sight since once we have in to our new house I have been search around for awhile till I found this Hoi Ann round wooden wall mirror in this website thank you will visit more to buy from this website

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thanks for sharing your review, we are delighted to hear you love your new "Hoi An Round Wooden Wall Mirror" and we will look forward to your next shopping with us. T&W

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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

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Andrew S.
Andrew S.Perth, WA
  • 2 reviews
  • 1 like

Don’t expect any after sale service! I will never buy from them again!!!!!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi Andrew, we've located your case and have asked a Team Leader to contact you, I can see now that the issue has been sorted. So sorry for the hassle Andrew. Helen

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Kym H.
Kym H.South East Queensland, QLD

Purchased a quilt cover set, order was delayed, then told order would be delayed FOR A YEAR

published

Happy to take my money, and I still see that the item is available to buy on their website.

When I purchased, I was advised it would be shipped within a couple of days.

Delayed twice, then told that now it wouldn't be sent until June 2023 - in a YEAR. Wth?

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi Kym, that's terrible, let's find out about the delays with your quilt cover set and see what we can do. We've sent you a private message, please let us know your details and we'll get straight onto it for you. T&W

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Worst online experience I ever had

published

It’s been 4 weeks and I still haven’t received my order which was supposed to be dispatched within 2 business days. When contacting them online they keep telling me they’ll send an update within the next 24-48 hours but nothing ever happens. Do not buy at this shop!

Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi Ben, that's terrible, let's find out where your delivery is and get it to you asap. We will take the opportunity to look into this for you straight away and a member of our care team will be in touch. Regards T&W

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Deb
DebSydney Surrounds, NSW
  • 2 reviews
  • Verified

5 Piece Tablekraft Bogart Stainless Steel Hostess Set

published

Love my 5 Piece Tablekraft Bogart Hostess Set to go with my basic Bogart cutlery set. Tablekraft Bogart is a beautiful design and excellent quality, so am very happy to find this good value set on T & W. Super website, fabulous range, genuine sales, easy to navigate, and so far my purchases have all arrived well packed and in good time.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

Deanb
DeanbGreater Melbourne (Inner), VIC

Perfect great buy

published

Easy to find store which was online and really satisfied with the purchase and the range and the product is of great quality and yes we had to put it together and was easy to assemble

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Bernadetteh
BernadettehGreater Melbourne (Outer), VIC
  • Verified

Just what we wanted.

published

Easy to order and got free shipping. Can’t ask for better than that. Can’t wait for it to get here

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thank you for your 5-star review, Bernadette. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

kerrie
kerrieWide Bay-Burnett, QLD
  • 9 reviews
  • 6 likes

Don't deal with this company

published

I ordered a lamp shade and they sent the wrong one, it was a different colour and shape, they wouldn't take responsibility even though I sent pics of what I ordered and what i received, so had to take them to PayPal to get my money back. There was no way they were having it that they sent the wrong one. I won the PayPal case of course because I knew what I ordered.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

So soft just as I expected

published

Satisfied with the quality. Towels were Nice and soft.
Easy to navigate website. Always find what I want.
Delivery quickly.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

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Ryan
RyanSouth East Queensland, QLD
  • 2 reviews

AVOID: Missing part to sofa: solution was a very measly refund

published

I have spend nearly 3 grand on a sofa, only for one of the pieces to be delivered with no legs. The solution offered was a $99 refund, if you could call that a solution, the one piece now sits at an awkward height. Very disappointed, it was a risk buying such a big piece of furniture online and I have learnt my lesson.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kaaaar
Kaaaar
  • 2 reviews
  • Verified

Great quality

published

Really happy with the quality for the prices! Will be buying more in a larger size to hang up on wall.

Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Sub standard product, Poor customer service …. Making the complaint process difficult

published

Bought three side tables … they were on sale, but didn’t expect them to have chips in them straight out of the box … look like they had been patched …. If they are selling sub standard products at a discounted rate - they should be more transparent about it! Contacted the company and was referred to the website … no customer service, no care, no responsibility ….
Only after I posted online was I contacted. Got a private message, so provided photos, but was apparently not sufficient, and made no effort to contact me directly … disappointing that they are making the complaint process so difficult for customers.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Liz
Lizasked

How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
Keryn W
Keryn Wasked

I tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
Geoffrey
Geoffreyasked

I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Geoffrey Fakes

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
See all Temple & Webster questions

Get an answer from our members and Temple & Webster representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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