Beautiful frame wrong size but it's what you do right when you get it wrong!
I am always satisfied with my purchases which is why I am a repeat customer, however this time the picture frame I received was the wrong size. To Temple & Websters credit the mistake was rectified rather promptly when I emailed and asked for the size frame I ordered to be resent. Susan called me back and was super helpful in organizing a new delivery and I was allowed to keep the wrong sized frame wow!
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5 stars for Customer Service Agent Dan Alfred
I give 5 stars for the customer service skills of Dan Alfred. He has been exceptional in helping me with my order issue. His skills should be recognised.
Thanks Temple and Webster problem solved.
I had a problem with the colour of a bedside table and bedhead. It was advertised as Grey but the true colour was Beige. After a series of emails and phone calls the problem was solved. I returned the items and received a full refund including the delivery both ways.
Thanks Temple & Webster.
Contacted by Isabella and ? John about a refund for shelves that i wasn't happy with. Was sent the incorrect items. They were extremely polite and professional and couldnt have been more helpful. So well done to both of these employees and T+W as these situations can often be difficult and stressful.
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Very good company easy to deal with problems sorted quickly
Was sent a carpet which was slightly smaller than stated. refund and return no problem. They were courteous and helpful when I rang.
We will definitely deal with them again in the future and I wouldhighly recommend them.
Questions & Answers
I am assemblying a ottoman blanket box. The parts are not named in the instructions, so I'll have to try to describe the part I've used incorrectly. It is listed as B. There are 12 of them. They are 15x9mm, round, multi layer, with a cross on the top. They twist when placed into the drilled hole. The twist goes around a small peace of metal and lock into place. I need to remove the four I have inserted as I had the back of the box upside down. How do I remove these parts? They are very hard to get to and do not unscrew and pull out.
I had, in fact, not made an error as mentioned in the question. There were no holes drilled were the directions indicate their would be. This piece of furniture turned out to be so badly made as a fla...tpack as to be a disgrace to the company selling it. Without quite extensive carpentering knowledge it was not possible to assemble this piece of furniture. The directions were missing huge vitally important sections. The installation of pressure closers for the lid required a professional tradie, with some patience, to install it. So... a $480 piece of furniture probably cost close to $650 by the time trade hours and charges were included and it was finally put together. I will not buy anything from Temple and Webster again. I'm sure that won't worry them. I'm only one person voting with my feet and going elsewhere.
We are very sorry to hear about the issues experienced with assembling the ottoman blanket box. We are here to help and we have sent you a private message to confirm your order details....We will look forward to assisting you further. Warm regards, Temple & Webster.
Are you able to send me the assembly instructions for the Anderson 9 drawer chest?
I think UBIL1167, is the product code
We have sent you the assembly manual for the "Anderson 9 Drawer Chest" via private message....Warm regards, Temple & Webster.
Are you able to send me the assembly instructions for the Anderson 9 drawer chest? UBIL1167 is the product code?
It hasn’t been included when it was delivered.
Hi there , can u tell me which state the products are shipped from in Australia please ? I’m trying to work out how long for delivery to Perth WA or possibly finding something similar around the suburbs here that’s all
Yep it’s me and certainly not my neighbor and I gotta say seems like a silly question to me anyway
Hi Mag. This is John from Sydney. I purchased the item online and it seemed despatched from Victoria. Don't know exact place. anyhow the delivery was amazing. Within 04 days.
Our main warehouse locations are in Sydney & Melbourne but we work with many suppliers with warehouses all across Australia....The estimated shipping depends on where your item is being shipped to and from. We estimate delivery to most places in Australia between 2 and 7 business days but it can take up to 10 business days to more remote areas of the country. When an item is shipped you receive a tracking number and if you follow the courier tracking website you will receive a more accurate delivery estimate. If you have any further questions regarding our delivery timeframe please feel free to reach out to our care team via our Live Chat service on our website. Our team of dedicated customer care agents will be more than happy to assist you. Warm regards, Temple & Webster.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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