Reviewer Photos & Videos
Perfect table and even better fully assembled!
Totally satisfied and wish there was a bigger version as would buy it immediately!
Perfectly fits with my out door setting. May be a little on the light weight wise but then makes it easier to move around.
I brought 3 table lamps and 2 were faulty. One we were able to repair and we were offered a discount. The other broke after 8 months of use. When I sought a replacement I was advised only 3 months warranty which must reflect the quality of their products. 12 months warranty should be the minimum. I was not offered any replacement despite purchasing numerous items for a new home. I will not use them again as I have lost confidence in the quality and in their customer service.
One way service
Buyer be aware, they are great to promote items, process orders and deliver. But if you have any problems with your order that is where the you will find a totally different company your dealing with.
Terrible customer support, terrible return policys, terrible complaint handling.
I bought bar stools which turned up totally a different colour as advertised, their response was that wood is older and there fore that is how they look. If you look at the advertised colour and the sent i think it is only reasonable for the two to be close.
1 from 3 purchases still working
Electric throw- dead after 5 months
Hanging pot holder- fell down after 2 months due to weak hooks
Electric blanket- works well and still going strong.
Still waiting to hear back from T&W on item1- hopefully they reply soon as its cold here in Melbourne
Warranty claim so easy
I have been buying from Temple & Webster for a while now, and have been so impressed with all of the products received. Recently I did however, receive a product that was damaged. All it took was an email outlining the situation with photo attached, and a replacement was sent within a couple of days. The customer service team were fantastic and I was so pleased with the handling of my claim.
Love them so much that I bought them again!!!
I needed new lamps for my lounge area and after looking endlessly for lamps, I thought that I’d get another pair of the same lamps that I have in my bedroom because I love them so much. I’m so glad that I did. Love the quality, in love
Love this company. Great style and choices.
Facebook postings suited to my interests and previous viewings, helped to select lovely items for our new home. Availability notification and delivery was fast and efficient .
Wet, Damaged, Slow customer service response
We ordered several larger flatpack furniture items worth $2k+. Why T&W use Allied Express is beyond me and they love to use crappy 3rd party local carriers that clearly dont care. My partial delivery so far has been 5 of the 8 packages that are all currently a week late. All have major water damage and boxes botched up with tape and absolutely a cluster f^^k. Filled in online form on their website complete with photos, get a response basically asking for photos. Yep sent that in, no response yet. One would think a quick resolve would be on the cards considering i paid for the $20 rip off free at checkout. Im thinking Im just going to go the credit card chargeback route as clearly this company is in over its head.
Item was badly damaged upon receipt. Top of buffet was completely stuffed and damaged beyond repair.
Too make matters worse I have to now somehow get rid of it!!!
Worst Customer Service in the world.
I ordered 3 x DBL bedframe from the site, money paid instantly, order arrived within the week. 2 sets were set up, nice and done, while the last set had a show stopper, missing parts. My daughter had been sleeping on the floor in the meantime as the item was halfway done.
First of all, I couldn't find the Customer Support phone number anywhere on the site. So I chatted with the online Chat. And I lodged in my issue, I emailed them too, only to get reply the next day. I received a call the next day, and I made it clear that I bought the items F...ROM TW, NOT from any dodgy supplier. the boxes were labelled by TW, not supplier. TW is not a marketplace, is it? So the CS went through part list with me, took all the details, emailed the Supplier and called the supplier TWICE while I waited, no answer. The CS said that he wouldn't be working the next day. Next day: .... I didn't get any update from TW, so I chatted again as I didn't have the phone number. The chat staff gave me eventually. But I was passed along like a dirt ball by 4 online CS. First CS, said that my missing parts would be despatched the next day. WOW, I was happy but why no one updated me that? Suddenly I was faced with second CS, said that my missing parts HAS BEEN DESPATCHED. Again, WOW, but why I had to call in to get update myself? Where's the proactiveness of CS? Third CS took over, and said that no reply from Supplier. OMG, everyone just made up stories as they went along. So That was it, i picked up the phone and called. It was a call centre in Philippines, and everyone worked from home, and no one is authorized to do anything. I talked to a CS, and I reiterated that I had a business with TW, NOT any supplier, and I asked her to understand my daughter's condition at the moment. I didn't even mind to go pick up the two metal rods from the supplier, I could drive.
Morrison bed frame missing parts!!
Bought king single Morrison industrial bed frame, arrived within 1.5 week to Perth , however as we tried to set it up , 4 missing legs out of 6 legs !!! How can you send items without quality check ?? That’s NOT GOOD ENOUGH !! I submitted photos thru productreview for proof. Please send the 4 missing legs ASAP as we had requested thru TW website problem reporting channel .
We ordered and received a Hamptons style TV / Entertainment Unit.
But wait, 44kgs of assorted wood, screws, nails, bolts, etc. etc. in a large
unmanageable box arrived. Didn’t anyone tell me you have to assemble it
yourself? ( Very very carefully read the small print )
But, I persevered, I did attempt to assemble “ Temple and Webster’s” answer
to the Rubik Cube. The unit is made in CHINA also the assembly instructions .
I struggled for the best part of a day. Eventually calling for the assistance ...of my Carpenter neighbours. “Mate, the pre drilled holes do not line up you will never assemble it” Emails and correspondence are a total waste of time. Either being ignored and not actioned. Very obviously part of “ Temple & Webster’s “ do not care policy. Ignore them they will go away! Guys, please save your money , do not purchase cheap, nasty, Chinese made rubbish from this lot!
Arrived quickly, but damaged in transit
Easy to navigate website, great price and arrived quickly.
Unfortunately, the item looks like it had been badly damaged in transit (one panel on the cupboard was damaged). Stuff happens, that's ok.
But that was May and we're still trying to resolve the issue. Customer support is nice and helpful, but a lot of mixed messages. Got to send the same information multiple times, kept saying that the part is shipped or ready, checking with courier that's not true and 2 months later still got a broken drawer chest.
UPDATE: after contacting and leaving feedback Temple & Webster did make this right. It took a while but they did prove that they care for their customers and we have since then continued to purchase from them as happy customers.
I bought an Oscar Oak Coffee table with a shelf and an Eve Solid Timber Entertainment Unit products from T&W at the end of November 2020 and both of them came defective. The poor customer service is outrageous, since they put all the pain on the customer side. In other words, it is your responsibility to keep the original boxes, dissemble the product and post it back, and pray for a timely solution while a T&W inspector check the products and emits a final verdict to determine whether you might get a new product or not, without considering the ...long wait the entire process will take. Otherwise, you can receive a partial refund to keep the defective furniture, which is not ideal. On top of that, the reviews I wrote in the T&W website warning other customers about those defective products which did not even meet the specifications published on their website (specifically the Eve Solid Timber Entertainment Unit) were not published, which perfectly matches with the entire customer service experience. I would like discouraging customers to buy from T&W and find alternative brands. For instance, I bought my dinning set and the bedroom furniture from Freedom, and they always provided me the best possible solution with the minor issues I had with a couple of dinning chairs. Starting from their website, where you can easily report the issues, following the immediate contact from a customer care representative, and the thoughtful solution they provide, makes the entire customer service experience brilliant. You do not need to worry about anything but wait for the new products to arrive and they also will pick the faulty ones up. I will never buy from T&W again, such a painful waste of time
I wouldn’t order furniture from anywhere else.
I purchased a coffee table from this site, it was absolutely gorgeous and better then it looked in the pictures but it was mirror top and sadly it shattered due to me leaving a burning candle on it. (Not temple & Webster’s fault) I contacted them, and as they were unable to replace it due to it being a discontinued item they gave me a full refund on the item. Want to confidently buy home furniture from a company knowing they will take care of you? TEMPLE AND WEBSTER!! Amazing customer service !! So so impressed
Questions & Answers
Non-receipt of order. My order (2191518145) was confirmed by you via email on 2 September. To date, the package has not been received, It appears that the carrier is COURIERSPLEASE and although I have contacted them twice and received two different "Support Ticket No.s", there has been no contact from them. Are you able to follow this matter up for me as a matter of urgency? Thanks in anticipation!
Where can I find details of your Terms and Conditions regarding Afterpay.
Hi Carol, thanks for reaching out. Please find our Terms & Conditions regarding AfterPay through this link: https://www.templeandwebster.com.au/Afterpay-C1955636.html
If you have any further questions, please do not hesitate to reach out. Warm regards, Temple & Webster
I ordered a bed and whilst the delivery came promptly, I received 3 boxes of the same item and missing the two boxes to make up the rest of the bed. Got onto the live chat to arrange pick up of wrong items and delivery of missing ones but have not heard anything since, which was 5 days ago. How do I get things moving as I’m tripping over these large items and we are desperate for the rest of the bed?
Hi Di, we are sorry to hear your order issue, this is very disappointing, we can understand where you're coming from. We have messaged you privately asking for your order number and email address so we can investigate what has occurred. We hope to hear from you soon so we can look into it for you. Warm regards, Temple Webster
Sent info as requested but still waiting for a reply… come on guys, you could get the order packed a day after I ordered it but can’t get the replacement boxes organised??
Get an answer from our members and Temple & Webster representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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