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Temple & Webster
4.0 from 5,161 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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  • Verified

Perfect table and even better fully assembled!

published

Totally satisfied and wish there was a bigger version as would buy it immediately!
Perfectly fits with my out door setting. May be a little on the light weight wise but then makes it easier to move around.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you Kathy for sharing your review. Your love and support means a lot to us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

Disappointing Quality

published

I brought 3 table lamps and 2 were faulty. One we were able to repair and we were offered a discount. The other broke after 8 months of use. When I sought a replacement I was advised only 3 months warranty which must reflect the quality of their products. 12 months warranty should be the minimum. I was not offered any replacement despite purchasing numerous items for a new home. I will not use them again as I have lost confidence in the quality and in their customer service.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Temple & Webster
Customer CareTemple & Webster

Hi LHopkins, this is definitely something I can review for you. I have messaged you privately to ask for your order number so I can look into providing a suitable resolution. Looking forward to assisting you further. Warm regards, Jacqueline

Other Furniture Shops

 
 

0.0
(1,234)
Peter
PeterSydney, NSW
  • 2 reviews
  • 4 likes

One way service

published

Buyer be aware, they are great to promote items, process orders and deliver. But if you have any problems with your order that is where the you will find a totally different company your dealing with.
Terrible customer support, terrible return policys, terrible complaint handling.

I bought bar stools which turned up totally a different colour as advertised, their response was that wood is older and there fore that is how they look. If you look at the advertised colour and the sent i think it is only reasonable for the two to be close.

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Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Jeff
JeffGreater Melbourne (Inner), VIC
  • 18 reviews
  • 14 likes

1 from 3 purchases still working

published

Electric throw- dead after 5 months
Hanging pot holder- fell down after 2 months due to weak hooks
Electric blanket- works well and still going strong.
Still waiting to hear back from T&W on item1- hopefully they reply soon as its cold here in Melbourne

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Temple & Webster
Customer CareTemple & Webster

Hi Jeff, thank you for that. I have located your order and will review and revert back to you via email. Please feel free to delete your comment with your email details for privacy reasons. Warm regards, Jacqueline

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Barb Fowler
Barb Fowler
  • 2 reviews

Warranty claim so easy

published

I have been buying from Temple & Webster for a while now, and have been so impressed with all of the products received. Recently I did however, receive a product that was damaged. All it took was an email outlining the situation with photo attached, and a replacement was sent within a couple of days. The customer service team were fantastic and I was so pleased with the handling of my claim.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your 5-star review, Barb. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

Annette Michetti
Annette MichettiTaylors Lakes
  • 3 reviews
  • Verified

Love them so much that I bought them again!!!

published

I needed new lamps for my lounge area and after looking endlessly for lamps, I thought that I’d get another pair of the same lamps that I have in my bedroom because I love them so much. I’m so glad that I did. Love the quality, in love

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your 5-star review, Anette. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

Madeline S.
Madeline S.
  • 2 reviews

Love this company. Great style and choices.

published

Facebook postings suited to my interests and previous viewings, helped to select lovely items for our new home. Availability notification and delivery was fast and efficient .

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Overit
OveritFar North Queensland, QLD
  • 2 reviews
  • 2 likes

Wet, Damaged, Slow customer service response

published

We ordered several larger flatpack furniture items worth $2k+. Why T&W use Allied Express is beyond me and they love to use crappy 3rd party local carriers that clearly dont care. My partial delivery so far has been 5 of the 8 packages that are all currently a week late. All have major water damage and boxes botched up with tape and absolutely a cluster f^^k. Filled in online form on their website complete with photos, get a response basically asking for photos. Yep sent that in, no response yet. One would think a quick resolve would be on the cards considering i paid for the $20 rip off free at checkout. Im thinking Im just going to go the credit card chargeback route as clearly this company is in over its head.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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0.0
(1,234)
PeterE
PeterEGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Very Disappointed

published

Item was badly damaged upon receipt. Top of buffet was completely stuffed and damaged beyond repair.
Too make matters worse I have to now somehow get rid of it!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Peter, it is very disappointing to hear that your buffet arrived in less than perfect condition. I have reached out privately to ask for your order number and email address so I can look into this for you. Warm regards, Jacqueline

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Review collected in partnership with Temple & Webster

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Horn W.
Horn W.Greater Melbourne (Outer), VIC

Worst Customer Service in the world.

published
Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Horn W.
Horn W.

Thanks Jacqueline for the update. It's a shame that we have to come to this circumstance. I am just allergic to crap in corporate world. Have a good day.

Temple & Webster
Customer CareTemple & Webster

Hi Horn, we totally understand where you are coming from. These things can happen. we can only make it right from here onward. Thank you for your patience. Warm regards, Jacqueline

John C.
John C.Perth, WA
  • 9 reviews
  • 3 likes

Morrison bed frame missing parts!!

published

Bought king single Morrison industrial bed frame, arrived within 1.5 week to Perth , however as we tried to set it up , 4 missing legs out of 6 legs !!! How can you send items without quality check ?? That’s NOT GOOD ENOUGH !! I submitted photos thru productreview for proof. Please send the 4 missing legs ASAP as we had requested thru TW website problem reporting channel .

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi John, I am sorry to hear that your bed frame came with missing parts, this is very disappointing. I have messaged you privately to ask for you order number and email address so I can look into your case. Warm regards, Jacqueline

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0.0
(1,234)
Out Smarted!
Out Smarted!Robina Queensland
  • 5 reviews
  • 12 likes

Beyond Bad!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Out Smarted!
Out Smarted!
Temple & Webster
Customer CareTemple & Webster

Hi G.J Craven, I have messaged you privately to ask for your order number and email address so I can review your case straightaway. Warm regards, Jacqueline

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Mark
MarkSouth East Queensland, QLD
  • 3 reviews
  • Verified

Arrived quickly, but damaged in transit

published

Easy to navigate website, great price and arrived quickly.

Unfortunately, the item looks like it had been badly damaged in transit (one panel on the cupboard was damaged). Stuff happens, that's ok.

But that was May and we're still trying to resolve the issue. Customer support is nice and helpful, but a lot of mixed messages. Got to send the same information multiple times, kept saying that the part is shipped or ready, checking with courier that's not true and 2 months later still got a broken drawer chest.

UPDATE: after contacting and leaving feedback Temple & Webster did make this right. It took a while but they did prove that they care for their customers and we have since then continued to purchase from them as happy customers.

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Product Quality
5/5
Shipping
2/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Mark, it means a great deal to us that we have earned your trust and your confidence. We are looking forward to seeing you again, online. Warm regards, Temple & Webster

Juan Arrieta
Juan ArrietaSouth East Queensland, QLD

Never again

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Juan Arrieta
Juan Arrieta
Rida
RidaSydney, NSW
  • 2 reviews
  • 2 likes

I wouldn’t order furniture from anywhere else.

published

I purchased a coffee table from this site, it was absolutely gorgeous and better then it looked in the pictures but it was mirror top and sadly it shattered due to me leaving a burning candle on it. (Not temple & Webster’s fault) I contacted them, and as they were unable to replace it due to it being a discontinued item they gave me a full refund on the item. Want to confidently buy home furniture from a company knowing they will take care of you? TEMPLE AND WEBSTER!! Amazing customer service !! So so impressed

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you Rida for sharing your review. Your love and support means a lot to us. Warm regards, Temple & Webster

Page 1 of 4

Questions & Answers

MINI
MINIasked

Non-receipt of order. My order (2191518145) was confirmed by you via email on 2 September. To date, the package has not been received, It appears that the carrier is COURIERSPLEASE and although I have contacted them twice and received two different "Support Ticket No.s", there has been no contact from them. Are you able to follow this matter up for me as a matter of urgency? Thanks in anticipation!

No answers
Carol H.
Carol H.asked

Where can I find details of your Terms and Conditions regarding Afterpay.

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Carol, thanks for reaching out. Please find our Terms & Conditions regarding AfterPay through this link: https://www.templeandwebster.com.au/Afterpay-C1955636.html
If you have any further questions, please do not hesitate to reach out. Warm regards, Temple & Webster

Di F
Di Fasked

I ordered a bed and whilst the delivery came promptly, I received 3 boxes of the same item and missing the two boxes to make up the rest of the bed. Got onto the live chat to arrange pick up of wrong items and delivery of missing ones but have not heard anything since, which was 5 days ago. How do I get things moving as I’m tripping over these large items and we are desperate for the rest of the bed?

2 answers
Temple & Webster
Customer CareTemple & Webster

Hi Di, we are sorry to hear your order issue, this is very disappointing, we can understand where you're coming from. We have messaged you privately asking for your order number and email address so we can investigate what has occurred. We hope to hear from you soon so we can look into it for you. Warm regards, Temple Webster

Di F
Di F

Sent info as requested but still waiting for a reply… come on guys, you could get the order packed a day after I ordered it but can’t get the replacement boxes organised??

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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