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Temple & Webster
4.0 from 5,298 reviews · View Statistics
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ElaineP
ElainePNew South Wales
  • Verified

A bit disappointed as it was smaller than I thought but I should have worked out the length

published

Easy to order always , my fault in that it was much smaller than I through so couldn’t put it where I wanted . However product was very good and delivery was good

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Disappointing Quality

published

I brought 3 table lamps and 2 were faulty. One we were able to repair and we were offered a discount. The other broke after 8 months of use. When I sought a replacement I was advised only 3 months warranty which must reflect the quality of their products. 12 months warranty should be the minimum. I was not offered any replacement despite purchasing numerous items for a new home. I will not use them again as I have lost confidence in the quality and in their customer service.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Temple & Webster
Customer CareTemple & Webster

Hi LHopkins, this is definitely something I can review for you. I have messaged you privately to ask for your order number so I can look into providing a suitable resolution. Looking forward to assisting you further. Warm regards, Jacqueline

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Jeff
JeffGreater Melbourne (Inner), VIC
  • 19 reviews
  • 15 likes

1 from 3 purchases still working

published

Electric throw- dead after 5 months
Hanging pot holder- fell down after 2 months due to weak hooks
Electric blanket- works well and still going strong.
Still waiting to hear back from T&W on item1- hopefully they reply soon as its cold here in Melbourne

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Temple & Webster
Customer CareTemple & Webster

Hi Jeff, thank you for that. I have located your order and will review and revert back to you via email. Please feel free to delete your comment with your email details for privacy reasons. Warm regards, Jacqueline

Annette Michetti
Annette MichettiTaylors Lakes
  • 3 reviews
  • Verified

Love them so much that I bought them again!!!

published

I needed new lamps for my lounge area and after looking endlessly for lamps, I thought that I’d get another pair of the same lamps that I have in my bedroom because I love them so much. I’m so glad that I did. Love the quality, in love

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your 5-star review, Anette. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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Madeline S.
Madeline S.
  • 2 reviews

Love this company. Great style and choices.

published

Facebook postings suited to my interests and previous viewings, helped to select lovely items for our new home. Availability notification and delivery was fast and efficient .

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
PeterE
PeterEGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Very Disappointed

published

Item was badly damaged upon receipt. Top of buffet was completely stuffed and damaged beyond repair.
Too make matters worse I have to now somehow get rid of it!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Peter, it is very disappointing to hear that your buffet arrived in less than perfect condition. I have reached out privately to ask for your order number and email address so I can look into this for you. Warm regards, Jacqueline

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Review collected in partnership with Temple & Webster

Kmdar
KmdarSydney, NSW
  • 9 reviews
  • 3 likes
  • Verified

Expensive and poor service

published

Most of the furniture you would find on T&W, you can find a similar one for a much cheaper price elsewhere. Not only that if you get a bad or defective product, they would scramble to address the issue. I received one with parts missing and it has been over 2 weeks and T&W haven't been able to resolve the issue

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Jonh
JonhNew South Wales

Rubbish

published

Brought a tall boy on sale for 240. Took a life time putting it together. Cheap material 2 months later the runners don't work draws don't fit properly. I usually never write a review but this company is absolute rubbish my kids could of got injured while pulling the draws. Dog shi%

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

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Col
ColSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Santa Cruz Acacia Chairs

published

Arrived safely packed which is very important particularly from Melbourne.
4 pieces to put together but don't believe you can do it with the Allen keys provided..you need a power drill and then it's easy!
Beautiful finish, perfect for outdoors and very sturdy, great product again T&W✅

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Col
Col

My pleasure, love Temple and Webster
Cheers

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Andrew
AndrewSydney, NSW
  • 2 reviews
  • 1 like

2 mths delivery

published

purchased a bed frame on 23/11 for christmas guests. Received it 11/1 (well after my guests had finished sleeping on the floor). It arrived damaged but parts are being replaced (27/1, no parts yet). If you miss the first delivery from their courier expect to be in for a frustrating redelivery. Should be 1 star but T&W customer service were quite good. T&W need to have a serious look at the transport companies they use.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Keriela
KerielaSouth East Queensland, QLD
  • 4 reviews
  • Verified

Rug Delivered Soiled on One Side

published

Disappointed with how one of my ivory wool rug arrived after 1 month delivery wait. During shipping it was opened on one end and dragged with dirt.

I have purchased many rugs online elsewhere and they have all came in thick plastic packaging but this is just pure negligence. The plastic cover is thin considering the rug itself weighs 13 kg, also the plastic was torn in the centre which indicates how poorly it was treated.

I have contacted Temple and Webster but they have chosen to not acknowledge so far.

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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

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Cassydee13
Cassydee13Gold Coast
  • 6 reviews
  • 3 likes

They need to not use Allied Express.

published

Love the quality and look of the furniture. I've ordered a few times. But their couriers have a lot to be desired. My bedhead left South Australia on the 27th of November. It is now the 13th of December. Tracking says still in transit. Despite raising multiple queries. Temple and Webster ended up refunding the money I spent. Their customer service is great. I have a sideboard that is due tomorrow through Allied Express. The same company that lost my bedhead. It hasn't reached Brisbane yet and feel unsure if I will
get my item.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Kath
KathPort Macquarie
  • 2 reviews
  • 1 like
  • Verified

Need some more of these.

published

These make it so much easier to store essentials, keep them fresh and find them again. Especially in a small pantry

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Kath, thank you for your review. We are glad to hear that you had a great shopping experience and that you love the item you bought from us. Come and shop with us again and invite your family and friends! Warm Regards, Levi.

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Review collected in partnership with Temple & Webster

MeaganR
MeaganRSydney, NSW
  • Verified

Great table

published

Great quality table easy to assemble. Shipping was fast and customer service at temple and Webster is great. Highly recommended.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

YvonneM
YvonneMSouth East Queensland, QLD
  • Verified

Looks great

published

Had a lot to choose from and purchased product was as pictured and looks great. Delivery was quick so very satisfied

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

We are thrilled that you love our products and our services. Thank you for your feedback, Yvonne. :) We look forward to assisting you on your next purchase :)

Warm regards,
Nikka

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Page 1 of 2

Questions & Answers

Lav K.
Lav K.asked

My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.

Wennie Y.
Wennie Y.asked

I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.

Bohdan J
Bohdan Jasked

Have Temple and Webster taken over the Wayfair Company ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Bohdan,

We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.

Warm regards,

Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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