Reviewer Photos & Videos
Rug Delivered Soiled on One Side
Disappointed with how one of my ivory wool rug arrived after 1 month delivery wait. During shipping it was opened on one end and dragged with dirt.
I have purchased many rugs online elsewhere and they have all came in thick plastic packaging but this is just pure negligence. The plastic cover is thin considering the rug itself weighs 13 kg, also the plastic was torn in the centre which indicates how poorly it was treated.
I have contacted Temple and Webster but they have chosen to not acknowledge so far.
I received a damaged table and after being told that a case manager would assist me within 24-48 hours I have had no response.
I wish I had read these reviews before I ordered the product.
Not impressed at all
Extremely Poor Customer Service and Long Delays
I ordered a 3-seater couch in early November. At the time of order, T&W said it would arrive arrive by early December (I.e. 3-4 weeks). Instead, it was delayed twice, they blamed 'industrial action' at the ports and always fail to give me a direct answer on when the product can be delivered.
It is now a few days to Christmas and T&W stuffed up the order and delivered 1/3 of the Sofa but not the rest. I've even got an email from one of their customer reps asserting that the order was delivered.
At the time of writing, I still have not receiv...ed a clear resolution. And I've had to constantly chase up their customer service team else I would not hear back from them. I can never speak to anyone and instead have to go through online chat functions to repeatedly explain the story. I've had some good experience with T&W previously, but extremely disappointed with my recent experience and will not order from them again particularly with larger , more expensive items.
Helpful Customer service
Buffet was satisfactory for the price. Unfortunately there was a problem with the delivery and the buffet was damaged. The customer service were excellent. When we unpacked the flat pack it was damaged more than we originally advised.
Although we have been refunded for the furniture I'm not sure if I would re-order as future deliveries could get damaged.
They need to not use Allied Express.
Love the quality and look of the furniture. I've ordered a few times. But their couriers have a lot to be desired. My bedhead left South Australia on the 27th of November. It is now the 13th of December. Tracking says still in transit. Despite raising multiple queries. Temple and Webster ended up refunding the money I spent. Their customer service is great. I have a sideboard that is due tomorrow through Allied Express. The same company that lost my bedhead. It hasn't reached Brisbane yet and feel unsure if I will
get my item.
Need some more of these.
These make it so much easier to store essentials, keep them fresh and find them again. Especially in a small pantry
Sorry arrived in pieces. The glass was shattered in transit.
Even though the tables arrived with the glass shattered, Temple and Webster were very prompt in making amends. They offered to replace the broken tables in the first instance or refund the monies if that is what I wanted. I chose the latter as I was afraid of the same fate for the next delivery. The money appeared promptly in my account. Thank you Temple and Webster
Great quality table easy to assemble. Shipping was fast and customer service at temple and Webster is great. Highly recommended.
Pathetic customer service!
Without doubt the worst company I have had the misfortune to deal with. Never get to deal with the same person twice. As far as I can tell they stuff you around in the hope you give up in despair. Avoid like the virus.
POOR AFTER SALES SERVICE
Purchased a rug received in good time, on opening the colour wasnt consistent through the whole rug when I sent photos they said they couldnt see it so too bad - after I said that was not acceptable they reassessed and said I would need to return they would collect and I would have to wait for an answer - Purchased 12/10/20 $285.90 and as yet they have not collected and no quick resolution suggested.....ongoing problem they havnt solved quickly or efficiently (Can not speak to anyone on the phone throughout this frustrating issue). This is all no fault of my own.
This is excellent and perfect.
I am happy with new bed it’s looks beautiful likes French Provincial. The delivery was quicker after I ordered 3-4 days. I recommend you should buy it and you will love it.
Had a lot to choose from and purchased product was as pictured and looks great. Delivery was quick so very satisfied
the clocks ibought were excately what i wanted
i have never bought anything like this before and found it quite easy. i am 85 years old and just learning to buy on the onternet
Great quality rug, exactly like the photos. Service was quick and easy. I had returned my first rug due to ordering the wrong size & the process of a refund was simple.
It was on time. it was very easy to assemble and very good quality. It was exactly what I expected. It looks great at the corner of my living room.
Worst customer service
Bought a office chair and next day saw the chair for half the price on Amazon. They wont accept return or give me a refund. Most of the stuff they sell is via 3rd party anyway so you're better off buying it on Amazon. At least they make refund and returns a lot easier.
No response and bad products and lies on the return policy
DO NOT purchase their product. I Purchased and have not used the product and on the day i received my product I asked for a refund or credit immediately as the product was nothing like it was advertised. I paid a ridiculous amount for a quilt that is not even as advertised, it says fluffy and when you receive it- it is pretty much a 50 dollar quilt (I know I’ve shopped for quilts before). I paid over $260 and all I want is my entitled credit or refund. I paid the extra and now all Temple and Webster are doing is ignoring all my emails. After te...lling me no and after me sending evidence of everything requested! I showed evidence it was not used. This is a scam for people and especially in the current environment within melbourne for those online shopping- beware of this company!
Palm Springs Bar Cart
I bought this item in good faith, when it finally arrived, one of the wheels had buckled and the screw thread was shot making it impossible to use feeling the cart would be extremely unsteady. I contacted Temple and Webster, they asked for a video which we immediately send back within a matter of 20 minutes. I explained this was a gift and that it was urgent the matter was addressed and issue dealt with. After many emails, still nothing that was a week ago.
Would not bother dealing with them again, my sister in law bought lamps from them a couple of weeks ago, they were nothing like the picture, and had to send them back.
Really unimpressed with Temple and Webster. Will not buy from them again.
My frustrating poorly fabricated product!
The two seater outdoor setting arrived very quickly, so I was able to enjoy the frustration much quicker than anticipated. Cleverly the bolt threads were not only incorrect but done in a 7mm thread which you can’t get at your average hardware store. Bravo T&W
No service at all
I cannot offer any positive feedback on this supplier. I order 8 Nova Dining Chairs. I paid 8 weeks in advance and received these on approximately 17 August and found 1 chair not to standard. The legs could not be assembled, nor could the seat assembly be attached to the legs. I have numerous emails to and from T&W but they seeming dont want to replace the chair. You cannot phone them as they wont answer the phone. They are delaying the process of replacement. I wont deal with them ever again and I am sorry that I did this time.
Perfect and amazing fabric
Super easy to navigate on website and find what I need. The range of product were amazing as it allows for versatility. Quality is outstanding and so so so soft
The reviewer stated that an incentive was offered for this review
Temple & Webster are turning out to be one of my go to’s
Love my Garden Mirror, delivery was very fast
Couldn’t be happier with it and it was easy to hang
We bought dining chairs recently, and one set of the chairs arrived damaged...
The bonding was coming away on one set of two...I contacted Temple and Webster and within days, it was rectified and they were replaced swiftly...
We love the dining chairs and they were just as seen on their website...
This was the first time we had to deal with a problem, with an Order found their Customer Support EXCELLENT...
Love their website and quality of goods...Highly Recommend!
Poor quality and worse customer service
An expensive piece of furniture arrived broken. It was constructed poorly with only staples used in its construction. Various attempts to contact T&W by phone and email were unsuccessful. Lodged a dispute at PayPal when T&W finally made contact. Now 6 weeks waiting for a credit they agreed to.
As always Temple & Webster have the piece that suits the purpose. I have always had great success when I need to purchase something for our home. Happy with the quality, arrived very quickly. I am a very happy customer. Thank you Temple & Webster.
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