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Temple & Webster

Temple & Webster (page 2 of 4)

4.0 from 5,295 reviews · View Statistics
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Keriela
KerielaSouth East Queensland, QLD
  • 4 reviews
  • Verified

Rug Delivered Soiled on One Side

published

Disappointed with how one of my ivory wool rug arrived after 1 month delivery wait. During shipping it was opened on one end and dragged with dirt.

I have purchased many rugs online elsewhere and they have all came in thick plastic packaging but this is just pure negligence. The plastic cover is thin considering the rug itself weighs 13 kg, also the plastic was torn in the centre which indicates how poorly it was treated.

I have contacted Temple and Webster but they have chosen to not acknowledge so far.

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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Disappointing

published

I received a damaged table and after being told that a case manager would assist me within 24-48 hours I have had no response.
I wish I had read these reviews before I ordered the product.
Not impressed at all

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Not happy Jan
Not happy Jan

Thank you issue resolved

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Adrian L
Adrian LAU
  • 2 reviews
  • 1 like

Extremely Poor Customer Service and Long Delays

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Temple & Webster
Customer CareTemple & Webster
  • Verified

Helpful Customer service

published

Buffet was satisfactory for the price. Unfortunately there was a problem with the delivery and the buffet was damaged. The customer service were excellent. When we unpacked the flat pack it was damaged more than we originally advised.
Although we have been refunded for the furniture I'm not sure if I would re-order as future deliveries could get damaged.

Product Quality
4/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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Cassydee13
Cassydee13Gold Coast
  • 6 reviews
  • 3 likes

They need to not use Allied Express.

published

Love the quality and look of the furniture. I've ordered a few times. But their couriers have a lot to be desired. My bedhead left South Australia on the 27th of November. It is now the 13th of December. Tracking says still in transit. Despite raising multiple queries. Temple and Webster ended up refunding the money I spent. Their customer service is great. I have a sideboard that is due tomorrow through Allied Express. The same company that lost my bedhead. It hasn't reached Brisbane yet and feel unsure if I will
get my item.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Kath
KathPort Macquarie
  • 2 reviews
  • 1 like
  • Verified

Need some more of these.

published

These make it so much easier to store essentials, keep them fresh and find them again. Especially in a small pantry

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Kath, thank you for your review. We are glad to hear that you had a great shopping experience and that you love the item you bought from us. Come and shop with us again and invite your family and friends! Warm Regards, Levi.

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Review collected in partnership with Temple & Webster

TerrenceS
TerrenceSPerth, WA
  • Verified

Sorry arrived in pieces. The glass was shattered in transit.

published

Even though the tables arrived with the glass shattered, Temple and Webster were very prompt in making amends. They offered to replace the broken tables in the first instance or refund the monies if that is what I wanted. I chose the latter as I was afraid of the same fate for the next delivery. The money appeared promptly in my account. Thank you Temple and Webster

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

MeaganR
MeaganRSydney, NSW
  • Verified

Great table

published

Great quality table easy to assemble. Shipping was fast and customer service at temple and Webster is great. Highly recommended.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

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David T.
David T.South East Queensland, QLD

Pathetic customer service!

published

Without doubt the worst company I have had the misfortune to deal with. Never get to deal with the same person twice. As far as I can tell they stuff you around in the hope you give up in despair. Avoid like the virus.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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POOR AFTER SALES SERVICE

published

Purchased a rug received in good time, on opening the colour wasnt consistent through the whole rug when I sent photos they said they couldnt see it so too bad - after I said that was not acceptable they reassessed and said I would need to return they would collect and I would have to wait for an answer - Purchased 12/10/20 $285.90 and as yet they have not collected and no quick resolution suggested.....ongoing problem they havnt solved quickly or efficiently (Can not speak to anyone on the phone throughout this frustrating issue). This is all no fault of my own.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
  • Verified

This is excellent and perfect.

published

I am happy with new bed it’s looks beautiful likes French Provincial. The delivery was quicker after I ordered 3-4 days. I recommend you should buy it and you will love it.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

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YvonneM
YvonneMSouth East Queensland, QLD
  • Verified

Looks great

published

Had a lot to choose from and purchased product was as pictured and looks great. Delivery was quick so very satisfied

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

We are thrilled that you love our products and our services. Thank you for your feedback, Yvonne. :) We look forward to assisting you on your next purchase :)

Warm regards,
Nikka

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Review collected in partnership with Temple & Webster

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DaphneF
DaphneFSouth East Queensland, QLD
  • Verified

the clocks ibought were excately what i wanted

published

i have never bought anything like this before and found it quite easy. i am 85 years old and just learning to buy on the onternet

Product Quality
5/5
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

  • Verified

Happy customer

published

Great quality rug, exactly like the photos. Service was quick and easy. I had returned my first rug due to ordering the wrong size & the process of a refund was simple.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Warm regards,
Nikka

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Review collected in partnership with Temple & Webster

NikkiT
NikkiTGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent

published

It was on time. it was very easy to assemble and very good quality. It was exactly what I expected. It looks great at the corner of my living room.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Regards,
Nikka

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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Rom
Rom
  • 5 reviews
  • Verified

Worst customer service

published

Bought a office chair and next day saw the chair for half the price on Amazon. They wont accept return or give me a refund. Most of the stuff they sell is via 3rd party anyway so you're better off buying it on Amazon. At least they make refund and returns a lot easier.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

No response and bad products and lies on the return policy

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Temple & Webster
Customer CareTemple & Webster
SUESF0007
SUESF0007Southwest, VIC
  • 5 reviews

Palm Springs Bar Cart

published

I bought this item in good faith, when it finally arrived, one of the wheels had buckled and the screw thread was shot making it impossible to use feeling the cart would be extremely unsteady. I contacted Temple and Webster, they asked for a video which we immediately send back within a matter of 20 minutes. I explained this was a gift and that it was urgent the matter was addressed and issue dealt with. After many emails, still nothing that was a week ago.
Would not bother dealing with them again, my sister in law bought lamps from them a couple of weeks ago, they were nothing like the picture, and had to send them back.
Really unimpressed with Temple and Webster. Will not buy from them again.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hello, thanks for bringing this to our attention. We'd like to assist you further on this and rectify the issue. I have sent you a private message regarding this to confirm the order details so we can look into this for you.

Regards,
Lilli

SUESF0007
SUESF0007

Your Temple & Webster Order 2135246545

M.Knowles
M.KnowlesSydney, NSW
  • 3 reviews

My frustrating poorly fabricated product!

published

The two seater outdoor setting arrived very quickly, so I was able to enjoy the frustration much quicker than anticipated. Cleverly the bolt threads were not only incorrect but done in a 7mm thread which you can’t get at your average hardware store. Bravo T&W

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Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
M.Knowles
M.Knowles

57-67-02-99-65 that’s the reference number

M.Knowles
M.Knowles

Your Temple & Webster Order 2143936225 is onboard for delivery to you today with Allied Express.

Roger
RogerSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

No service at all

published

I cannot offer any positive feedback on this supplier. I order 8 Nova Dining Chairs. I paid 8 weeks in advance and received these on approximately 17 August and found 1 chair not to standard. The legs could not be assembled, nor could the seat assembly be attached to the legs. I have numerous emails to and from T&W but they seeming dont want to replace the chair. You cannot phone them as they wont answer the phone. They are delaying the process of replacement. I wont deal with them ever again and I am sorry that I did this time.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Roger
Roger
Temple & Webster
Customer CareTemple & Webster

Perfect and amazing fabric

published

Super easy to navigate on website and find what I need. The range of product were amazing as it allows for versatility. Quality is outstanding and so so so soft

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

It's our pleasure to be of service. We look forward to assisting you with your future purchases.

Warm regards,
Nikka

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The reviewer stated that an incentive was offered for this review

cottonedon
cottonedonSouth East Queensland, QLD
  • 2 reviews
  • Verified

Very happy

published

Temple & Webster are turning out to be one of my go to’s
Love my Garden Mirror, delivery was very fast
Couldn’t be happier with it and it was easy to hang

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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Review collected in partnership with Temple & Webster

Elaine P.
Elaine P.South East Queensland, QLD

Dining Chairs

published

We bought dining chairs recently, and one set of the chairs arrived damaged...
The bonding was coming away on one set of two...I contacted Temple and Webster and within days, it was rectified and they were replaced swiftly...
We love the dining chairs and they were just as seen on their website...
This was the first time we had to deal with a problem, with an Order found their Customer Support EXCELLENT...

Love their website and quality of goods...Highly Recommend!

Elaine

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Dissappointed
DissappointedIllawarra, NSW

Poor quality and worse customer service

published

An expensive piece of furniture arrived broken. It was constructed poorly with only staples used in its construction. Various attempts to contact T&W by phone and email were unsuccessful. Lodged a dispute at PayPal when T&W finally made contact. Now 6 weeks waiting for a credit they agreed to.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Kristine
KristineSouth East Queensland, QLD
  • 5 reviews
  • Verified

Perfect...Love It.

published

As always Temple & Webster have the piece that suits the purpose. I have always had great success when I need to purchase something for our home. Happy with the quality, arrived very quickly. I am a very happy customer. Thank you Temple & Webster.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Thank you for your positive feedback, Kristine. It means a great deal to us that we have earned your trust and your confidence. Please don’t hesitate to reach out to us if ever a problem should arise.

Warm Regards,
Nikka

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Review collected in partnership with Temple & Webster

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