Reviewer Photos & Videos
Faulty product and terrible customer service
The product I brought had a fault only realised after putting it all together. I tried to get a replacement part/ new one. They ignored my emails and just wanted me to undo all of it myself and repackaged it. They also wouldn’t provide a number so I could speak to someone- I had to go back and forth with emails. Really frustrating won’t be buying from them again.
No response except a case number
I bought 2 table lamps from Temple. One of the lamp is flawed. The top cover can't be placed horizontally. A side of the cover always drops down. After careful check, I found it's due to the screw part is flawed. I reported the issue to their customer service twice. They gave me a case number but no follow up anymore. After 3 weeks, I still don't receive any response, telling me how to exchange the item. Poor service.
Worst Quality Bed I’ve ever bought.
Product quality is awful, I bought a queen size bed for my son. Went to move it out from the wall to vacuum and the whole bed head broke. Absolute rubbish. Would never buy from them again. Bed was an upholstered bed with a gas lift base. Bed is like cardboard. Absolutely terrible. Customer service just said bad luck! Don’t buy from them. Waste of money.
I ordered a three tier trolley for my home office from Temple & Webster. When it arrived and was assembled, I found that a reinforcing bar was missing after it was assembled. I ordered the trolley to put a printer on it and files. The trolley was wobbly but mostly functional. My only concern was that the weight of the printer may cause it to collapse. The weight of files might do the same but I wasn’t concerned as they wouldn’t be damaged if the trolley collapsed.
I alerted Temple & Webster who then referred it to the Chinese supplier. I was ad...
Huge range and easy to use website
-So much range!- lots of filters to help find what you’re looking for
-Reasonable prices on most things
-Some unique products not found elsewhere
-Very good quality items
-Great customer service- resolved a recent issue very quickly
-Easy to contact
Great product, quick arrival.
Very accurate as per described on the internet, looks great when put together. And it was not over priced A+++, i would highly recommend this site to other people and friends.
Make sure you are 100% certain before you purchase from this company! Or you will be charged a huge overpriced shipping fee both to and from. And other ridiculous charges...this is so you lose money returning their product and are forced to keep it. My order came to $198.90 in the end. After shipping, purchase protection, purchase protection tax. Unnecessary rubbish. My refund was $120. I explained to the T&W operator that the the plastic parts were flimsy and did not hold pieces together properly. But he noted the system that it was just a change of mind not a fault so i paid all charges. The items weren't used. In original packaging and returned the day after i received them. Big mistake. But one that wont happen again!
After Sales Service is Well Below Standard!!
I purchased 2 x Sets of Ecology Matcha Dawn Stoneware Dinner Sets from Temple & Webster on 24.1.2020 Online. Both sets arrived within a reasonable time schedule but one of the Dinner Plates had a very obvious production floor - basically out of shape. I contacted Temple & Webster immediately via Chat. They asked for pictures - which I supplied promptly. They agreed that there was a definite fault and said they would organise a replacement plate to be sent to me by the supplier - which I appreciated. This first contact was on 4.2.2020 and I reta...ined a copy of the chat. I then received another email on 5.2.2020 which said that they will offer a partial refund for the faulty plate and asked if I was happy with this offer. I replied immediately and said that I was. Since 5.2.2020 nothing has happened!! I have sent 2 emails asking what is going on - and there has been no reply at all! It is now 16.2.2020. My first and LAST order through this Company!! Also just in reference to the Dinner Set - Ecology Match Dawn Stoneware Dinner Set - Definitely NOT what I expected in a Set that cost $254.00 for the two sets. The dinner plates are not round as expected - their shape is irregular. They are Microwave Proof but VERY hot to handle when heated. You can't put plastic wrap on them as it just wont stick. I have decided to go back to a trusted brand..... Never again!!! Update I was eventually contacted by Temple and Webster via Mediation through Product Review. They did fast track a partial refund for the faulty plate - which I appreciated. They also provided an explanation regarding this particular dinner set which did help me. I appreciated their response to my concerns.
Really professional team, am now a repeat shopper!
Fantastic customer service. Had a small issue with a table which was managed and resolved by their customer service team. They were so diligent and knowledgeable and were a pleasure to work with. I also bought some chairs which were solid and look great. I would recommend this company and will continue to shopping with them.
Questioning authenticity of the product
I recently purchased an expensive set of Laguiole by Louise Thiers and on receiving them 3 of the knives had the fly emblem broken off. Now I’m questioning if they’re authentic or fakes.
very weak legs
Very weak legs on Gazebo,Thank you to Staff at Temple & Webster Great service handling my concerns, my problems sorted out very quickly i will certainly purchase from online site again.
Love this Shag!
True to website specifications, great value for money, I found the whole purchasing process easy. This rug is lovely and luxurious underfoot and looks great. It really is the perfect shag!!
3/4 chairs good- one missing the part required to make it (duplicate part sent)
chairs are good and a nice quality, however one arrived with 2 left legs, seems a long process to wait for the new leg to arrive so that we can make the 4th chair up. 2 weeks waiting so far for the new leg to arrive to complete making the chair.
Avoid at all cost!
Appalling customer service! I can't believe this company is allowed to operate in Australia. After trying to return two rugs I purchased online, the company is refusing to give me a full refund and refusing to explain why I'm being charged. I've been passed around a foreign call centre and have had no response to a number of emails. Terribly unprofessional. I'm returning the rugs because they looked cheap and are poorly made and did not look like the photos advertised. Shop elsewhere - you won't regret it!
Excellent Customer Service, Well Priced Items, Good Range
Over the past 12 months I have purchased numerous items from Temple & Webster. The website is helpful-multiple pictures of products, exact dimensions, great range. It's great too that you can review the product on the website and read other's reviews. It helps you to know whether the product will meet your needs or not. I have had issue with 2 products and in both cases replacement or replacement parts were dispatched within days of contacting the customer service team. I can highly recommend Temple & Webster!
Terrible delivery, damaged item.
A very heavy piece of furniture delivered in my absense and just dumped in my stairwell. Noone picked up the phone. I had to to urgently hire an Airtasker to carry upstairs. $40 on top of $80 delivery fee.
The item, once opened, severely damaged.
I would never buy an actual furniture item from Temple again. The delivery company has no pride in their work. It's obvious the item was dropped numerous times.
Product advertised as solid wood, bottom is cheap particle board which broke into pieces.
Have to argue to return a defective item
Just bought a king bed - assembled it yesterday - after one night the centre two legs and the centre rail bent. This is due to poor design (the centre two legs should be attached to a beam at the bottom, not just the top.) Filed a return explaining this and the reply from Temple & Webster was that I needed to pay postage for BOTH the initial and return shipping costs because it was a change of mind. Sure, I changed my mind that the product is crap quality - but the reason I'm returning it is because its defective!
End bed bench
This is perfect, so happy with my bench bed and the quality is first class plus very fast delivery Worth every cent great service all round would highly recommend this company.
Really lovely and perfect for my renovation
Store was easy to navigate, good range of products and good quality products with a range of budgets catered for. Have purchased from Temple and Webster a number of times and recommend their website
Perfect! Quality is amazing and prices affordable.
I was absolutely satisfied. It was so easy to assemble and the customer service was amazing. The quality of the products are so perfect. Already buying stuff from Temple & Webster again.
I would give them zero stars if I could
These guys are hopeless. Ordered a bed frame from them, which was delivered within 3 days, all good so far. Assemble the bed to discover that it's missing a number of parts, including 1 major bracket that without it I can't actually use the bed frame. Call customer service that day and they said they'll organise it.
2 weeks later I'm still sleeping on a mattress in my living room, with no bracket or other missing parts in sight. They've called me 3 times to "clarify details about the delivery", and basically implying it's not their fault, and blaming the courier and the supplier, but they still haven't actually done anything to resolve my issue. Don't deal with this company, absolute fraud and terrible customer service.
The product was faulty but the resolution to fix was 5 stars!
I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.
Great IF you actually receive the CORRECT product! Be aware that you will be ignored if they send the wrong product.
I have always loved this site and have had no problems which is why I have continued to buy online from Temple and Webster. Until something went wrong. I purchased two towel sets a non slip bath mat and could clearly see Brand, photos if the sets and colour. When I received the product the colour was called the same as the one I wanted, being Coast, BUT the brand was Sheridan not the BRAND I ordered and they were a totally different colour then in the picture online and on my order form.
I immediately contacted a Support person online to chat....
Great After-Sales Service
We purchased a decorative windmill for our garden in February and it arrived in good order and timely delivery. In early June a part became dislodged in windy conditions. We contacted the Service Department and although they no longer stock the item, they obtained a replacement part and posted promptly after verifying the correct item. We are amazed at such good service for a small $100+ item and the friendly service which we felt went above and beyond. It is rare to receive this kind of service for an online purchase. We can't speak highly enough of this company. Thank you sincerely Temple & Webster, Denise & Bill.
Defective goods with very poor rectification
I bought a couple of light fittings for an apartment renovation. My electrician discovered that once he installed on of them, the light fitting was defective. The cost of the installation was greater than the cost of the light fitting and Temple & Webster would not cover the cost of the installation so now i am forced to pay for that twice. They replaced the light fitting and there is no guarantee the new one is not faulty and offered a $25 gift voucher. I was planning on purchasing other items from T & W but will change my plans due to this terrible service and cost I am stuck with.
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