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Temple & Webster
4.0 from 5,293 reviews · View Statistics
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Disappointing Quality

published

I brought 3 table lamps and 2 were faulty. One we were able to repair and we were offered a discount. The other broke after 8 months of use. When I sought a replacement I was advised only 3 months warranty which must reflect the quality of their products. 12 months warranty should be the minimum. I was not offered any replacement despite purchasing numerous items for a new home. I will not use them again as I have lost confidence in the quality and in their customer service.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Temple & Webster
Customer CareTemple & Webster

Hi LHopkins, this is definitely something I can review for you. I have messaged you privately to ask for your order number so I can look into providing a suitable resolution. Looking forward to assisting you further. Warm regards, Jacqueline

Peter
PeterSydney, NSW
  • 2 reviews
  • 4 likes

One way service

published

Buyer be aware, they are great to promote items, process orders and deliver. But if you have any problems with your order that is where the you will find a totally different company your dealing with.
Terrible customer support, terrible return policys, terrible complaint handling.

I bought bar stools which turned up totally a different colour as advertised, their response was that wood is older and there fore that is how they look. If you look at the advertised colour and the sent i think it is only reasonable for the two to be close.

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Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

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0.0
(1,234)
Overit
OveritFar North Queensland, QLD
  • 2 reviews
  • 3 likes

Wet, Damaged, Slow customer service response

published

We ordered several larger flatpack furniture items worth $2k+. Why T&W use Allied Express is beyond me and they love to use crappy 3rd party local carriers that clearly dont care. My partial delivery so far has been 5 of the 8 packages that are all currently a week late. All have major water damage and boxes botched up with tape and absolutely a cluster f^^k. Filled in online form on their website complete with photos, get a response basically asking for photos. Yep sent that in, no response yet. One would think a quick resolve would be on the cards considering i paid for the $20 rip off free at checkout. Im thinking Im just going to go the credit card chargeback route as clearly this company is in over its head.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
PeterE
PeterEGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Very Disappointed

published

Item was badly damaged upon receipt. Top of buffet was completely stuffed and damaged beyond repair.
Too make matters worse I have to now somehow get rid of it!!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi Peter, it is very disappointing to hear that your buffet arrived in less than perfect condition. I have reached out privately to ask for your order number and email address so I can look into this for you. Warm regards, Jacqueline

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Horn W.
Horn W.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Worst Customer Service in the world.

published
Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Horn W.
Horn W.

Thanks Jacqueline for the update. It's a shame that we have to come to this circumstance. I am just allergic to crap in corporate world. Have a good day.

Temple & Webster
Customer CareTemple & Webster

Hi Horn, we totally understand where you are coming from. These things can happen. we can only make it right from here onward. Thank you for your patience. Warm regards, Jacqueline

John C.
John C.Perth, WA
  • 9 reviews
  • 3 likes

Morrison bed frame missing parts!!

published

Bought king single Morrison industrial bed frame, arrived within 1.5 week to Perth , however as we tried to set it up , 4 missing legs out of 6 legs !!! How can you send items without quality check ?? That’s NOT GOOD ENOUGH !! I submitted photos thru productreview for proof. Please send the 4 missing legs ASAP as we had requested thru TW website problem reporting channel .

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster

Hi John, I am sorry to hear that your bed frame came with missing parts, this is very disappointing. I have messaged you privately to ask for you order number and email address so I can look into your case. Warm regards, Jacqueline

Out Smarted!
Out Smarted!Robina Queensland
  • 5 reviews
  • 12 likes

Beyond Bad!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Out Smarted!
Out Smarted!
Temple & Webster
Customer CareTemple & Webster

Hi G.J Craven, I have messaged you privately to ask for your order number and email address so I can review your case straightaway. Warm regards, Jacqueline

Juan Arrieta
Juan ArrietaSouth East Queensland, QLD

Never again

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Juan Arrieta
Juan Arrieta

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0.0
(1,234)
Kmdar
KmdarSydney, NSW
  • 9 reviews
  • 3 likes
  • Verified

Expensive and poor service

published

Most of the furniture you would find on T&W, you can find a similar one for a much cheaper price elsewhere. Not only that if you get a bad or defective product, they would scramble to address the issue. I received one with parts missing and it has been over 2 weeks and T&W haven't been able to resolve the issue

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
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Jonh
JonhNew South Wales

Rubbish

published

Brought a tall boy on sale for 240. Took a life time putting it together. Cheap material 2 months later the runners don't work draws don't fit properly. I usually never write a review but this company is absolute rubbish my kids could of got injured while pulling the draws. Dog shi%

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster

Disappointed with my order. My order was delivered with the wrong tools and instructions. No one has responded to me

published

waited a month for delivery, and was told it would only be a week. The bed was delivered with the wrong instructions and building tools, I cannot use it now.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Ariane S.
Ariane S.

I sent an email to Temple and Webster the moment I realised the issue. I’m still waiting for a response and it was been 4 days now. The bed was very expensive and the service is terrible

Temple & Webster
Customer CareTemple & Webster
Ariane S.
Ariane S.

I have done this and emailed the service team again. Hopefully someone can finally help me

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0.0
(1,234)
A little question
A little questionSydney, NSW
  • 4 reviews
  • Verified

DO NOT ORDER FROM THESE PEOPLE

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
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If there was a zero rating I would give it zero. 'Temple and Webster Ivory White Carter Metal Bed Frame'

published

Do not buy this bed or any other product. They are professional returns and complaints avoiders. As for the bed , the exterior supports have joins in the middle which rest on flimsy welded lightweight tin. The paint job is absolute garbage and our frame had multiple failed welds at key joins. Then try returning something!!! No phone contact at all. Long and convoluted online chat with someone overseas. Absolute nightmare of a company with no consumer support. Do not buy this cheap made garbage.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
petwhi
petwhiSydney, NSW
  • 2 reviews
  • 3 likes

weeks and weeks of communicating with them still no refund

published

Received the rug which is not as shown in the picture, was not delivered on the day they advised, for weeks the advised they were waiting for a response for a supplier, requested a refund many times but they make excuses and no refund.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
petwhi
petwhi

I have sent many emails and received many emails, all seem to ignore me

petwhi
petwhi

Finally received a refund, should not be so hard

Disappointing

published

I received a damaged table and after being told that a case manager would assist me within 24-48 hours I have had no response.
I wish I had read these reviews before I ordered the product.
Not impressed at all

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
Not happy Jan
Not happy Jan

Thank you issue resolved

Page 1 of 2

Questions & Answers

Lav K.
Lav K.asked

My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.

Wennie Y.
Wennie Y.asked

I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.

Bohdan J
Bohdan Jasked

Have Temple and Webster taken over the Wayfair Company ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Bohdan,

We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.

Warm regards,

Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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