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Temple & Webster
4.0 from 5,295 reviews · View Statistics
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Andrew
AndrewSydney, NSW
  • 2 reviews
  • 1 like

2 mths delivery

published

purchased a bed frame on 23/11 for christmas guests. Received it 11/1 (well after my guests had finished sleeping on the floor). It arrived damaged but parts are being replaced (27/1, no parts yet). If you miss the first delivery from their courier expect to be in for a frustrating redelivery. Should be 1 star but T&W customer service were quite good. T&W need to have a serious look at the transport companies they use.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
M.Knowles
M.KnowlesSydney, NSW
  • 3 reviews

My frustrating poorly fabricated product!

published

The two seater outdoor setting arrived very quickly, so I was able to enjoy the frustration much quicker than anticipated. Cleverly the bolt threads were not only incorrect but done in a 7mm thread which you can’t get at your average hardware store. Bravo T&W

  • Thumbnail
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & Webster
M.Knowles
M.Knowles

57-67-02-99-65 that’s the reference number

M.Knowles
M.Knowles

Your Temple & Webster Order 2143936225 is onboard for delivery to you today with Allied Express.

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LaraH
LaraHGreater Melbourne (Metropolitan), VIC
  • Verified

3/4 chairs good- one missing the part required to make it (duplicate part sent)

published

chairs are good and a nice quality, however one arrived with 2 left legs, seems a long process to wait for the new leg to arrive so that we can make the 4th chair up. 2 weeks waiting so far for the new leg to arrive to complete making the chair.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
LaraH
LaraH

I have replied with the order number to the previous message, thank you

Temple & Webster
Customer CareTemple & Webster

Thank you, Lara. I replied to your private message so we can keep all our communication concise.
Warm regards,
Louj

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Questions & Answers

Lav K.
Lav K.asked

My order got shipped 11 days ago but when I try to track it, it says 'no jobs found'. Is there any other way I can track my order?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Lav K, we have sent you a private message to confirm your order number. We will look forward to assisting you. Warm regards, Temple & Webster.

Wennie Y.
Wennie Y.asked

I ordered items value of $1500 and 1 week after delivery you got big promotion of 10%, do you have price protection policy that I can enjoy the discount too?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Wennie, we are sorry to hear you placed your order just before our most recent sale. We have sent you a private message and we will look forward to hearing back from you soon. Warm regards, Temple & Webster.

Bohdan J
Bohdan Jasked

Have Temple and Webster taken over the Wayfair Company ?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Bohdan,

We purchased the Australian based Wayfair business, we are not affiliated with their operations in the US.

Warm regards,

Temple & Webster.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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