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Temple & Webster
- 2 reviews
Helpful
Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.
Hi Sarah, Thank you for taking the time to share your review. We are glad to hear that our Customer Care Agent Helen was able to resolve your issue surrounding your most recent purchase with us. We ar...
Read moree sorry that it was not resolved sooner but we hope that we have made your shopping experience better from here and hope to see you back shopping with us again in the near future! Warm regards, Temple & Webster
- 2 reviews
Faulty product and terrible customer service
The product I brought had a fault only realised after putting it all together. I tried to get a replacement part/ new one. They ignored my emails and just wanted me to undo all of it myself and repackaged it. They also wouldn’t provide a number so I could speak to someone- I had to go back and forth with emails. Really frustrating won’t be buying from them again.
Hello Jessie,
Thank you for the review though we're sorry for any frustration this has caused. It's never our intention for your online shopping experience to be like this....
Read more I've sent you a private message asking for your order details so we can investigate on how your case was handled. We also would like to look into this further and provide appropriate assistance for a more satisfying experience. Hope to hear back from you. Regards, Kit
- 6 reviews
- 6 likes
No response except a case number
I bought 2 table lamps from Temple. One of the lamp is flawed. The top cover can't be placed horizontally. A side of the cover always drops down. After careful check, I found it's due to the screw part is flawed. I reported the issue to their customer service twice. They gave me a case number but no follow up anymore. After 3 weeks, I still don't receive any response, telling me how to exchange the item. Poor service.
Hi Fiona,
Our customer care team (all working from home) is responding to an extremely high volume of contacts so it's taking us longer than usual to respond to our valued members but we are working ...
Read morehard to get back to everyone as soon as possible. I have sent you a private message requesting for your order information. If you can please respond to the private message, I can get a senior member of our Customer Care Team to look into this for you immediately.
Questioning authenticity of the product
I recently purchased an expensive set of Laguiole by Louise Thiers and on receiving them 3 of the knives had the fly emblem broken off. Now I’m questioning if they’re authentic or fakes.
Hello Tal,
It is our pursuit to provide you with only the best quality products and if this isn't the case with your recent purchase, we're here to help. ...
Read more If it won't be too much to ask, we would like to request for clear photos of the product best capturing your concerns; a closeup perspective of the fault (if any), along with a photograph from further away, would be ideal for a swift assessment. You can send them to me with your order details via email through service@templeandwebster.com.au and put in "Attn: Louj". I hope to hear from you soon! Kind regards, Louj
I have done so already and am waiting for a response. Just want to make sure you are sourcing your products from reputable manufacturers and not those which supply cheaper copies.
Hi Tal,
I have sent you a private message so we can investigate this further....
Read more Warm regards, Louj
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- Verified
3/4 chairs good- one missing the part required to make it (duplicate part sent)
chairs are good and a nice quality, however one arrived with 2 left legs, seems a long process to wait for the new leg to arrive so that we can make the 4th chair up. 2 weeks waiting so far for the new leg to arrive to complete making the chair.
Hello Lara,
My sincerest apologies for the lengthened turnaround time of this case and for the trouble with your recent purchase. We'd like to review this and see if the necessary actions were done a...
I have replied with the order number to the previous message, thank you
Thank you, Lara. I replied to your private message so we can keep all our communication concise.
Warm regards,
Louj
Review collected in partnership with Temple & Webster
Questions & Answers
How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase
Hi Liz,
To use your store credit, all that you need to do is follow these steps when wanting to purchase from the site using your store credit:...
Read more 1) Log in to your account. 2) Add items to your basket. 3) Go to checkout. 4) Enter your address details. 5) In the Payment Screen you will see ""Use a gift card/promotion"" heading under this will be a box which you can tick to apply your credit. 6) This amount will be debited from your total to pay. 7) If there is credit remaining this will be in your account waiting for you for the next purchase." We hope this information has been helpful. Please reach out to our care team if you require any further assistance. T&W
I tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??
Hi Keryn,
We are sorry to hear that you were unable to place the order on our website to deliver to your postcode area, may I ask that you reply to our message and confirm which entertainment unit yo...
Read moreu'd like to buy and your delivery address? We'll check to see if there's anything we can do for you.
I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Geoffrey Fakes
Hi Geoffrey,
Regarding the shipping costs you've been quoted, may I ask that you reply to our message and confirm which 2 sofas you'd like to buy and your delivery address? We'll check to see if there's anything we can do for you....
Read more Our shipping costs are calculated based on a number of factors including the size, weight, and the number of items in your order, where your items are shipping from (we ship from a network of warehouses all over Australia), and where your items are shipping to. Thanks for getting in touch, I look forward to hearing from you. Warm Regards Temple & WebsterGet an answer from our members and Temple & Webster representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Temple & Webster is a ProductReview.com.au Awards Winner for 2018
Contact info for Temple & Webster
Comfy. Easy to order.
Super comfortable & great delivery
Absolutely love my new mattress! It’s right right amount of firm but soft
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Hi Sarah, Thank you for taking the time to leave us a review. We are sincerely sorry to hear about your experience and we appreciate your feedback. Customer satisfaction is our top priority, and we a...
Read morere truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. I would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards Helen