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Temple & Webster

Temple & Webster

4.1 from 6,235 reviews · View Statistics
Listing monitored by Temple & Webster

Reviews

1.5
22 reviews
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Peter
PeterSydney, NSW
  • 2 reviews
  • 4 likes

One way service

published

Buyer be aware, they are great to promote items, process orders and deliver. But if you have any problems with your order that is where the you will find a totally different company your dealing with.
Terrible customer support, terrible return policys, terrible complaint handling.

I bought bar stools which turned up totally a different colour as advertised, their response was that wood is older and there fore that is how they look. If you look at the advertised colour and the sent i think it is only reasonable for the two to be close.

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Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Out Smarted!
Out Smarted!Robina Queensland
  • 6 reviews
  • 13 likes

Beyond Bad!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Out Smarted!
Out Smarted!
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi G.J Craven, I have messaged you privately to ask for your order number and email address so I can review your case straightaway. Warm regards, Jacqueline

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Kmdar
KmdarSydney, NSW
  • 9 reviews
  • 3 likes
  • Verified

Expensive and poor service

published

Most of the furniture you would find on T&W, you can find a similar one for a much cheaper price elsewhere. Not only that if you get a bad or defective product, they would scramble to address the issue. I received one with parts missing and it has been over 2 weeks and T&W haven't been able to resolve the issue

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Jonh
JonhNew South Wales

Rubbish

published

Brought a tall boy on sale for 240. Took a life time putting it together. Cheap material 2 months later the runners don't work draws don't fit properly. I usually never write a review but this company is absolute rubbish my kids could of got injured while pulling the draws. Dog shi%

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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If there was a zero rating I would give it zero. 'Temple and Webster Ivory White Carter Metal Bed Frame'

published

Do not buy this bed or any other product. They are professional returns and complaints avoiders. As for the bed , the exterior supports have joins in the middle which rest on flimsy welded lightweight tin. The paint job is absolute garbage and our frame had multiple failed welds at key joins. Then try returning something!!! No phone contact at all. Long and convoluted online chat with someone overseas. Absolute nightmare of a company with no consumer support. Do not buy this cheap made garbage.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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petwhi
petwhiSydney, NSW
  • 3 reviews
  • 4 likes

weeks and weeks of communicating with them still no refund

published

Received the rug which is not as shown in the picture, was not delivered on the day they advised, for weeks the advised they were waiting for a response for a supplier, requested a refund many times but they make excuses and no refund.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
petwhi
petwhi

I have sent many emails and received many emails, all seem to ignore me

petwhi
petwhi

Finally received a refund, should not be so hard

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POOR AFTER SALES SERVICE

published

Purchased a rug received in good time, on opening the colour wasnt consistent through the whole rug when I sent photos they said they couldnt see it so too bad - after I said that was not acceptable they reassessed and said I would need to return they would collect and I would have to wait for an answer - Purchased 12/10/20 $285.90 and as yet they have not collected and no quick resolution suggested.....ongoing problem they havnt solved quickly or efficiently (Can not speak to anyone on the phone throughout this frustrating issue). This is all no fault of my own.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
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Rom
Rom
  • 6 reviews
  • Verified

Worst customer service

published

Bought a office chair and next day saw the chair for half the price on Amazon. They wont accept return or give me a refund. Most of the stuff they sell is via 3rd party anyway so you're better off buying it on Amazon. At least they make refund and returns a lot easier.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Dissappointed
DissappointedIllawarra, NSW

Poor quality and worse customer service

published

An expensive piece of furniture arrived broken. It was constructed poorly with only staples used in its construction. Various attempts to contact T&W by phone and email were unsuccessful. Lodged a dispute at PayPal when T&W finally made contact. Now 6 weeks waiting for a credit they agreed to.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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JTB
JTBSouth East Queensland, QLD
  • 2 reviews

Faulty product and terrible customer service

published

The product I brought had a fault only realised after putting it all together. I tried to get a replacement part/ new one. They ignored my emails and just wanted me to undo all of it myself and repackaged it. They also wouldn’t provide a number so I could speak to someone- I had to go back and forth with emails. Really frustrating won’t be buying from them again.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Fiona
FionaSydney, NSW
  • 6 reviews
  • 6 likes

No response except a case number

published

I bought 2 table lamps from Temple. One of the lamp is flawed. The top cover can't be placed horizontally. A side of the cover always drops down. After careful check, I found it's due to the screw part is flawed. I reported the issue to their customer service twice. They gave me a case number but no follow up anymore. After 3 weeks, I still don't receive any response, telling me how to exchange the item. Poor service.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Kerry
Kerry
  • 5 reviews
  • 3 likes

Sneaky

published

Make sure you are 100% certain before you purchase from this company! Or you will be charged a huge overpriced shipping fee both to and from. And other ridiculous charges...this is so you lose money returning their product and are forced to keep it. My order came to $198.90 in the end. After shipping, purchase protection, purchase protection tax. Unnecessary rubbish. My refund was $120. I explained to the T&W operator that the the plastic parts were flimsy and did not hold pieces together properly. But he noted the system that it was just a change of mind not a fault so i paid all charges. The items weren't used. In original packaging and returned the day after i received them. Big mistake. But one that wont happen again!

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Questioning authenticity of the product

published

I recently purchased an expensive set of Laguiole by Louise Thiers and on receiving them 3 of the knives had the fly emblem broken off. Now I’m questioning if they’re authentic or fakes.

Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Tal
Tal

I have done so already and am waiting for a response. Just want to make sure you are sourcing your products from reputable manufacturers and not those which supply cheaper copies.

Temple & Webster
Customer CareTemple & WebsterSend a private message
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Avoid at all cost!

published

Appalling customer service! I can't believe this company is allowed to operate in Australia. After trying to return two rugs I purchased online, the company is refusing to give me a full refund and refusing to explain why I'm being charged. I've been passed around a foreign call centre and have had no response to a number of emails. Terribly unprofessional. I'm returning the rugs because they looked cheap and are poorly made and did not look like the photos advertised. Shop elsewhere - you won't regret it!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Resident of Little Manly
Resident of Little ManlySydney, NSW
  • 6 reviews
  • 1 like

Terrible delivery, damaged item.

published

A very heavy piece of furniture delivered in my absense and just dumped in my stairwell. Noone picked up the phone. I had to to urgently hire an Airtasker to carry upstairs. $40 on top of $80 delivery fee.
The item, once opened, severely damaged.
I would never buy an actual furniture item from Temple again. The delivery company has no pride in their work. It's obvious the item was dropped numerous times.
Product advertised as solid wood, bottom is cheap particle board which broke into pieces.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Adam, you still haven't processed my refund. That's on top of a return for which you awe me money since August.

Temple & Webster
Customer CareTemple & WebsterSend a private message
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Questions & Answers

Geoffrey
Geoffreyasked

I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Geoffrey Fakes

No answers
Barbara L.
Barbara L.asked

I am assemblying a ottoman blanket box. The parts are not named in the instructions, so I'll have to try to describe the part I've used incorrectly. It is listed as B. There are 12 of them. They are 15x9mm, round, multi layer, with a cross on the top. They twist when placed into the drilled hole. The twist goes around a small peace of metal and lock into place. I need to remove the four I have inserted as I had the back of the box upside down. How do I remove these parts? They are very hard to get to and do not unscrew and pull out.

2 answers
Barbara L.
Barbara L.
Temple & Webster
Customer CareTemple & WebsterSend a private message
Mal T
Mal Tasked

Are you able to send me the assembly instructions for the Anderson 9 drawer chest?
I think UBIL1167, is the product code

2 answers
Temple & Webster
Customer CareTemple & WebsterSend a private message
Chloe S.
Chloe S.

Hi,
Are you able to send me the assembly instructions for the Anderson 9 drawer chest? UBIL1167 is the product code?
It hasn’t been included when it was delivered.
Thanks

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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