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Temple & Webster

Temple & Webster

4.1 from 6,489 reviews · View Statistics
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Reviews

1.6
15 reviews
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Sarah S
Sarah SMurray Region, NSW
  • 2 reviews

Helpful

published

Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
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Peter
PeterSydney, NSW
  • 2 reviews
  • 4 likes

One way service

published

Buyer be aware, they are great to promote items, process orders and deliver. But if you have any problems with your order that is where the you will find a totally different company your dealing with.
Terrible customer support, terrible return policys, terrible complaint handling.

I bought bar stools which turned up totally a different colour as advertised, their response was that wood is older and there fore that is how they look. If you look at the advertised colour and the sent i think it is only reasonable for the two to be close.

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Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Out Smarted!
Out Smarted!Robina Queensland
  • 6 reviews
  • 13 likes

Beyond Bad!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Out Smarted!
Out Smarted!
Temple & Webster
Customer CareTemple & WebsterSend a private message

Hi G.J Craven, I have messaged you privately to ask for your order number and email address so I can review your case straightaway. Warm regards, Jacqueline

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If there was a zero rating I would give it zero. 'Temple and Webster Ivory White Carter Metal Bed Frame'

published

Do not buy this bed or any other product. They are professional returns and complaints avoiders. As for the bed , the exterior supports have joins in the middle which rest on flimsy welded lightweight tin. The paint job is absolute garbage and our frame had multiple failed welds at key joins. Then try returning something!!! No phone contact at all. Long and convoluted online chat with someone overseas. Absolute nightmare of a company with no consumer support. Do not buy this cheap made garbage.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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petwhi
petwhiSydney, NSW
  • 3 reviews
  • 4 likes

weeks and weeks of communicating with them still no refund

published

Received the rug which is not as shown in the picture, was not delivered on the day they advised, for weeks the advised they were waiting for a response for a supplier, requested a refund many times but they make excuses and no refund.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
petwhi
petwhi

I have sent many emails and received many emails, all seem to ignore me

petwhi
petwhi

Finally received a refund, should not be so hard

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POOR AFTER SALES SERVICE

published

Purchased a rug received in good time, on opening the colour wasnt consistent through the whole rug when I sent photos they said they couldnt see it so too bad - after I said that was not acceptable they reassessed and said I would need to return they would collect and I would have to wait for an answer - Purchased 12/10/20 $285.90 and as yet they have not collected and no quick resolution suggested.....ongoing problem they havnt solved quickly or efficiently (Can not speak to anyone on the phone throughout this frustrating issue). This is all no fault of my own.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Rom
Rom
  • 6 reviews
  • Verified

Worst customer service

published

Bought a office chair and next day saw the chair for half the price on Amazon. They wont accept return or give me a refund. Most of the stuff they sell is via 3rd party anyway so you're better off buying it on Amazon. At least they make refund and returns a lot easier.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Dissappointed
DissappointedIllawarra, NSW

Poor quality and worse customer service

published

An expensive piece of furniture arrived broken. It was constructed poorly with only staples used in its construction. Various attempts to contact T&W by phone and email were unsuccessful. Lodged a dispute at PayPal when T&W finally made contact. Now 6 weeks waiting for a credit they agreed to.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Kerry
Kerry
  • 5 reviews
  • 3 likes

Sneaky

published

Make sure you are 100% certain before you purchase from this company! Or you will be charged a huge overpriced shipping fee both to and from. And other ridiculous charges...this is so you lose money returning their product and are forced to keep it. My order came to $198.90 in the end. After shipping, purchase protection, purchase protection tax. Unnecessary rubbish. My refund was $120. I explained to the T&W operator that the the plastic parts were flimsy and did not hold pieces together properly. But he noted the system that it was just a change of mind not a fault so i paid all charges. The items weren't used. In original packaging and returned the day after i received them. Big mistake. But one that wont happen again!

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Avoid at all cost!

published

Appalling customer service! I can't believe this company is allowed to operate in Australia. After trying to return two rugs I purchased online, the company is refusing to give me a full refund and refusing to explain why I'm being charged. I've been passed around a foreign call centre and have had no response to a number of emails. Terribly unprofessional. I'm returning the rugs because they looked cheap and are poorly made and did not look like the photos advertised. Shop elsewhere - you won't regret it!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Jessica
JessicaSydney Surrounds, NSW

The product was faulty but the resolution to fix was 5 stars!

published

I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Meg
MegPerth, WA
  • 2 reviews
  • Verified

Great IF you actually receive the CORRECT product! Be aware that you will be ignored if they send the wrong product.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Liz
Lizasked

How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
Keryn W
Keryn Wasked

I tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
Geoffrey
Geoffreyasked

I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Geoffrey Fakes

1 answer
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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