Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.
Faulty product and terrible customer service
The product I brought had a fault only realised after putting it all together. I tried to get a replacement part/ new one. They ignored my emails and just wanted me to undo all of it myself and repackaged it. They also wouldn’t provide a number so I could speak to someone- I had to go back and forth with emails. Really frustrating won’t be buying from them again.
No response except a case number
I bought 2 table lamps from Temple. One of the lamp is flawed. The top cover can't be placed horizontally. A side of the cover always drops down. After careful check, I found it's due to the screw part is flawed. I reported the issue to their customer service twice. They gave me a case number but no follow up anymore. After 3 weeks, I still don't receive any response, telling me how to exchange the item. Poor service.
Questioning authenticity of the product
I recently purchased an expensive set of Laguiole by Louise Thiers and on receiving them 3 of the knives had the fly emblem broken off. Now I’m questioning if they’re authentic or fakes.
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3/4 chairs good- one missing the part required to make it (duplicate part sent)
chairs are good and a nice quality, however one arrived with 2 left legs, seems a long process to wait for the new leg to arrive so that we can make the 4th chair up. 2 weeks waiting so far for the new leg to arrive to complete making the chair.
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The product was faulty but the resolution to fix was 5 stars!
I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.
Questions & Answers
I am assemblying a ottoman blanket box. The parts are not named in the instructions, so I'll have to try to describe the part I've used incorrectly. It is listed as B. There are 12 of them. They are 15x9mm, round, multi layer, with a cross on the top. They twist when placed into the drilled hole. The twist goes around a small peace of metal and lock into place. I need to remove the four I have inserted as I had the back of the box upside down. How do I remove these parts? They are very hard to get to and do not unscrew and pull out.
I had, in fact, not made an error as mentioned in the question. There were no holes drilled were the directions indicate their would be. This piece of furniture turned out to be so badly made as a fla...tpack as to be a disgrace to the company selling it. Without quite extensive carpentering knowledge it was not possible to assemble this piece of furniture. The directions were missing huge vitally important sections. The installation of pressure closers for the lid required a professional tradie, with some patience, to install it. So... a $480 piece of furniture probably cost close to $650 by the time trade hours and charges were included and it was finally put together. I will not buy anything from Temple and Webster again. I'm sure that won't worry them. I'm only one person voting with my feet and going elsewhere.
We are very sorry to hear about the issues experienced with assembling the ottoman blanket box. We are here to help and we have sent you a private message to confirm your order details....We will look forward to assisting you further. Warm regards, Temple & Webster.
Are you able to send me the assembly instructions for the Anderson 9 drawer chest?
I think UBIL1167, is the product code
We have sent you the assembly manual for the "Anderson 9 Drawer Chest" via private message....Warm regards, Temple & Webster.
Are you able to send me the assembly instructions for the Anderson 9 drawer chest? UBIL1167 is the product code?
It hasn’t been included when it was delivered.
Hi there , can u tell me which state the products are shipped from in Australia please ? I’m trying to work out how long for delivery to Perth WA or possibly finding something similar around the suburbs here that’s all
Yep it’s me and certainly not my neighbor and I gotta say seems like a silly question to me anyway
Hi Mag. This is John from Sydney. I purchased the item online and it seemed despatched from Victoria. Don't know exact place. anyhow the delivery was amazing. Within 04 days.
Our main warehouse locations are in Sydney & Melbourne but we work with many suppliers with warehouses all across Australia....The estimated shipping depends on where your item is being shipped to and from. We estimate delivery to most places in Australia between 2 and 7 business days but it can take up to 10 business days to more remote areas of the country. When an item is shipped you receive a tracking number and if you follow the courier tracking website you will receive a more accurate delivery estimate. If you have any further questions regarding our delivery timeframe please feel free to reach out to our care team via our Live Chat service on our website. Our team of dedicated customer care agents will be more than happy to assist you. Warm regards, Temple & Webster.
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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