Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.
Faulty product and terrible customer service
The product I brought had a fault only realised after putting it all together. I tried to get a replacement part/ new one. They ignored my emails and just wanted me to undo all of it myself and repackaged it. They also wouldn’t provide a number so I could speak to someone- I had to go back and forth with emails. Really frustrating won’t be buying from them again.
No response except a case number
I bought 2 table lamps from Temple. One of the lamp is flawed. The top cover can't be placed horizontally. A side of the cover always drops down. After careful check, I found it's due to the screw part is flawed. I reported the issue to their customer service twice. They gave me a case number but no follow up anymore. After 3 weeks, I still don't receive any response, telling me how to exchange the item. Poor service.
Questioning authenticity of the product
I recently purchased an expensive set of Laguiole by Louise Thiers and on receiving them 3 of the knives had the fly emblem broken off. Now I’m questioning if they’re authentic or fakes.
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The product was faulty but the resolution to fix was 5 stars!
I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.
Questions & Answers
How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase
To use your store credit, all that you need to do is follow these steps when wanting to purchase from the site using your store credit:...1) Log in to your account. 2) Add items to your basket. 3) Go to checkout. 4) Enter your address details. 5) In the Payment Screen you will see ""Use a gift card/promotion"" heading under this will be a box which you can tick to apply your credit. 6) This amount will be debited from your total to pay. 7) If there is credit remaining this will be in your account waiting for you for the next purchase." We hope this information has been helpful. Please reach out to our care team if you require any further assistance. T&W
I tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??
We are sorry to hear that you were unable to place the order on our website to deliver to your postcode area, may I ask that you reply to our message and confirm which entertainment unit yo...u'd like to buy and your delivery address? We'll check to see if there's anything we can do for you.
I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Regarding the shipping costs you've been quoted, may I ask that you reply to our message and confirm which 2 sofas you'd like to buy and your delivery address? We'll check to see if there's anything we can do for you....Our shipping costs are calculated based on a number of factors including the size, weight, and the number of items in your order, where your items are shipping from (we ship from a network of warehouses all over Australia), and where your items are shipping to. Thanks for getting in touch, I look forward to hearing from you. Warm Regards Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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