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Temple & Webster
4.0 from 5,624 reviews · View Statistics
Listing monitored by Temple & Webster

Reviews

1.5
22 reviews
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Sarah S
Sarah SMurray Region, NSW
  • 2 reviews

Helpful

published

Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
Temple & Webster
Customer CareTemple & Webster
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LaraH
LaraHGreater Melbourne (Metropolitan), VIC
  • Verified

3/4 chairs good- one missing the part required to make it (duplicate part sent)

published

chairs are good and a nice quality, however one arrived with 2 left legs, seems a long process to wait for the new leg to arrive so that we can make the 4th chair up. 2 weeks waiting so far for the new leg to arrive to complete making the chair.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
LaraH
LaraH

I have replied with the order number to the previous message, thank you

Temple & Webster
Customer CareTemple & Webster

Thank you, Lara. I replied to your private message so we can keep all our communication concise.
Warm regards,
Louj

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Review collected in partnership with Temple & Webster

Jessica
JessicaSydney Surrounds, NSW

The product was faulty but the resolution to fix was 5 stars!

published

I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Temple & Webster
Customer CareTemple & Webster
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Questions & Answers

Jess R.
Jess R.asked

Hi, I was wondering if I am able to pick up the item from a warehouse instead of paying a pricey shipping. Is this possible?

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Jess,

Unfortunately, we don’t offer pickups from our supplier's warehouse for any of our products.

Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.

When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.

As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.

Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.

Warm regards,

Temple & Webster.

kate
kateasked

Hello, i was about to purchase a photo frame today for $49.95. The delivery estimate was $31.00. I live in Melbourne. How and why is this high ? I therefore decided not to purchase the item

1 answer
Temple & Webster
Customer CareTemple & Webster

Hi Kate,

We are sorry to hear about the delivery estimate for the photo frame you were interested in purchasing and we appreciate your feedback.

Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.

When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.

As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.

Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.

Warm regards,

Temple & Webster.

Chris Sydney
Chris Sydneyasked

Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !

4 answers
Jennifer
Jennifer

Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.

Chris Sydney
Chris Sydney

Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.

Temple & Webster
Customer CareTemple & Webster

Hi Chris,

Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.

When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.

As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.

Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.

Warm regards,

Temple & Webster

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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