- Sign in
- Write a review
Temple & Webster
- 2 reviews
Helpful
Helen from TW was very helpful in sorting out and following up a return. Whilst I didn’t keep the product I purchased I found her customer service to be friendly and professional. I have edited my previously poor review to reflect this later experience.
Hi Sarah, Thank you for taking the time to share your review. We are glad to hear that our Customer Care Agent Helen was able to resolve your issue surrounding your most recent purchase with us. We ar...
Read moree sorry that it was not resolved sooner but we hope that we have made your shopping experience better from here and hope to see you back shopping with us again in the near future! Warm regards, Temple & Webster
The product was faulty but the resolution to fix was 5 stars!
I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.
Hello Jessica,
Thank you for sharing your recent shopping experience with us....
Read more We take pride in our stellar customer service and are incredibly happy that you found this to be so. I'll make sure my colleague will hear these kind words! We hope to see you shop with us soon! Warm regards, ChelseaQuestions & Answers
I am assemblying a ottoman blanket box. The parts are not named in the instructions, so I'll have to try to describe the part I've used incorrectly. It is listed as B. There are 12 of them. They are 15x9mm, round, multi layer, with a cross on the top. They twist when placed into the drilled hole. The twist goes around a small peace of metal and lock into place. I need to remove the four I have inserted as I had the back of the box upside down. How do I remove these parts? They are very hard to get to and do not unscrew and pull out.
I had, in fact, not made an error as mentioned in the question. There were no holes drilled were the directions indicate their would be. This piece of furniture turned out to be so badly made as a fla...
Read moretpack as to be a disgrace to the company selling it. Without quite extensive carpentering knowledge it was not possible to assemble this piece of furniture. The directions were missing huge vitally important sections. The installation of pressure closers for the lid required a professional tradie, with some patience, to install it. So... a $480 piece of furniture probably cost close to $650 by the time trade hours and charges were included and it was finally put together. I will not buy anything from Temple and Webster again. I'm sure that won't worry them. I'm only one person voting with my feet and going elsewhere.Hi Barbara,
We are very sorry to hear about the issues experienced with assembling the ottoman blanket box. We are here to help and we have sent you a private message to confirm your order details....
Read more We will look forward to assisting you further. Warm regards, Temple & Webster.
Are you able to send me the assembly instructions for the Anderson 9 drawer chest?
I think UBIL1167, is the product code
Hi Mal,
We have sent you the assembly manual for the "Anderson 9 Drawer Chest" via private message....
Read more Warm regards, Temple & Webster.
Hi,
Are you able to send me the assembly instructions for the Anderson 9 drawer chest? UBIL1167 is the product code?
It hasn’t been included when it was delivered.
Thanks
Hi there , can u tell me which state the products are shipped from in Australia please ? I’m trying to work out how long for delivery to Perth WA or possibly finding something similar around the suburbs here that’s all
Thanks Mag
Yep it’s me and certainly not my neighbor and I gotta say seems like a silly question to me anyway
Hi Mag. This is John from Sydney. I purchased the item online and it seemed despatched from Victoria. Don't know exact place. anyhow the delivery was amazing. Within 04 days.
Hi Mag,
Our main warehouse locations are in Sydney & Melbourne but we work with many suppliers with warehouses all across Australia....
Read more The estimated shipping depends on where your item is being shipped to and from. We estimate delivery to most places in Australia between 2 and 7 business days but it can take up to 10 business days to more remote areas of the country. When an item is shipped you receive a tracking number and if you follow the courier tracking website you will receive a more accurate delivery estimate. If you have any further questions regarding our delivery timeframe please feel free to reach out to our care team via our Live Chat service on our website. Our team of dedicated customer care agents will be more than happy to assist you. Warm regards, Temple & Webster.Get an answer from our members and Temple & Webster representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Temple & Webster is a ProductReview.com.au Awards Winner for 2018
Contact info for Temple & Webster
Perfect mattress for us
Lovely nights sleep everytime
Great nights sleep
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Sarah, Thank you for taking the time to leave us a review. We are sincerely sorry to hear about your experience and we appreciate your feedback. Customer satisfaction is our top priority, and we a...
Read morere truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. I would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards Helen