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Temple & Webster
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Lamp is beautiful
Found exactly what i needed and Temple and Webster were excellent to deal with. The lamp is very high quality and easy to assemble.
Review collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
- 2 reviews
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A perfect versatile chair
An all round chair. So stylish and at a great price. Comfortable and eye catching. Great service from ordering to delivery.
Hi Lida, we're delighted to hear that you are happy with your purchase and appreciate your feedback. We look forward to your next shopping with us. T&W
Review collected in partnership with Temple & Webster
- 2 reviews
- 1 like
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Bathroom picture
Excellent picture ordered only and it arrived safely and easily unpacked. Looks great in my bathroom. Looks great on my walls.
Hi Angeline, We're delighted to hear that you are happy with the bathroom picture you purchased, and looks great on your walls. Come and shop with us again and feel free to invite your family and friends. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
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User friendly Web Site & prompt confirmation of order & delivery. Well done !
Have been a customer for some years, experiencing both on-line & customer phone service. always courteous, friendly with dependable follow up calls & emails.
Thank you so much for your amazing review, Ray. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to sh...
Read moreare your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
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- 2 reviews
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Wonderful.
Beautiful sheets. Actually turfed all my old stuff.
Great products. Great prices and service.Would recommend to anyone. Delivery was a reasonably prompt considering these days of covid restrictions.
Thank you for your 5-star review, Darryl. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
- 2 reviews
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This was a present for my daughter... and she loves it!
The site was very easy to navigate. I looked at other products from online stores and T7W was definitely the easiest to review a product, go back and find it, show a pic of it to my daughter and make sure she loved it too. The BEST part of this process though was the after sales follow up. The first mirror delivered was broken. Reporting this problem was really easy and the best part was clicking the link to the online support person who prioritised the replacement for me because it was for my daughter's birthday. The replacement came very soon after her birthday (the same week) so it was the best possible outcome in these circumstances. Plus she loves it, it's really stable and beautiful! I loved the octagonal shape.
Thank you so much for your amazing review, Ros. We're absolutely delighted to hear that your daughter loves her Gold Sabina Metal Make-Up Mirror that you purchased for her Birthday and you've had such...
Read more a great shopping experience with us. Thanks again for taking the time out of your busy day to share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
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Coffee tables
Love love my new coffee tables easy to put together looks fantastic was looking for a long time love them perfect size too
Thank you so much for your amazing review, Gosia. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to ...
Read moreshare your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
Related Articles
- 2 reviews
- Verified
Very pleased
I find the Temple & Webster site easy to navigate, and I like the range of products. The communication is efficient and helpful.
Thank you for your 5-star review, Belinda. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
Updated - Started as a 0/5 but with help ended as a 5/5
Purchased a TV Unit (Anderson) and received 2X number 5 parts instead of part number 5 and a 6. I cannot finish building the TV unit as i am missing part number 6 and currently have a half built tv unit in my house.
When i first contacted Temple and Webster they promised a new part would be sent in 2 working days. I was then advised that this would be another 7 days due to unforeseen issues. When i called the representative said that the issues were due to high sales volumes. I tried to work with the representative pointing out that the Ande...
Read morerson unit was in stock and that they could have taken part 6 from an existing kit or swapped the kit over. I received an apology for the issue but no actual resolution to my issue. After leaving this review a customer complaint representative contacted me, they were able to send the part promptly and would keep in regular in contact with me during the process. Overall I’d say that the standard process is fair for any change of mind returns, but unsatisfactory for legitimate complaints where the business is at fault. As some general feedback, the service i received after my complaint is what any customers should receive when the business is at fault. I shouldn’t have to write a public review to have a simple issue promptly fixed. I would rate the overall experience 3/5 but i know that customer complaints representatives have KPI’s on how they resolve issues and have rated the experience 5/5 as the customer complaints representative went above and beyond to fix the issue.Hi Jessica, Thank you for taking the time to share your review. We are sorry to hear about the issues surrounding your most recent purchase with us. Customer satisfaction is our top priority, and we a...
Read morere truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We can see you have an open case with us, please allow us time to review and one of our care agents will be in touch to assist you further. Warm Regards Temple & WebsterThe case is open because you haven’t resolved my issue.
Hi Jessica, We are currently reviewing your case, and one of our care agents will be in contact with you to assist you further. Warm Regards Temple & Webster
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excellent
great barrier for pets. dogs are now separate from my garage. you can extend and put some plants for design.
Thank you so much for your amazing review, Sean. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to s...
Read morehare your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
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Beautiful chair. Suits my bedroom perfectly
Always looking for furniture and this chair was the right colour and size. Great price and quality. Just had to attach the legs.
Thank you so much for your amazing review, Kathleen. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day ...
Read moreto share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
- 3 reviews
- 1 like
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No assembly needed
Happy with the table. It looks well-made and didn't require any assembly, which is always a plus. Suites our Hampton style home very well.
Thank you so much for your amazing review, David. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to ...
Read moreshare your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
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Perfect! Minimalist, stylish lamps.
Beautiful simple stylish lamps for our guest bedroom. Lovely soft warm light from our Edison globes (purchased elsewhere). Just perfect!
Hi Rose, Thank you so much for your amazing review and for sharing the photos, your guestroom is absolutely beautiful. We're absolutely delighted to hear that you've had such a great shopping experie...
Read morence with us. Thanks again for taking the time out of your busy day to share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
- 2 reviews
- Verified
Looks great and is comfy!
The website was simple and effective and the product is great and as expected! I will get two more when they come on sale as they were expensive.
Hi There, Thank you for your 5-star review. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster
Review collected in partnership with Temple & Webster
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Unique and Stylish
Bought this unique and stylish coffee table online from Temple & Webster. The best part about it was it did not need any assembly. After unboxing it, found out that the table had slight paint damage on the side for which Temple & Webster were happy to offer a 50% refund so no complaints. Happy customer, will definitely return!
Thank you so much for your amazing review, Talha. We're absolutely delighted to hear that you've had such a great shopping experience with us. Thanks again for taking the time out of your busy day to ...
Read moreshare your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! Warm regards, Temple & WebsterReview collected in partnership with Temple & Webster
Questions & Answers
How do I apply a store credit to a purchase I have been given no gift card number to apply when trying to pay for my new purchase
Hi Liz,
To use your store credit, all that you need to do is follow these steps when wanting to purchase from the site using your store credit:...
Read more 1) Log in to your account. 2) Add items to your basket. 3) Go to checkout. 4) Enter your address details. 5) In the Payment Screen you will see ""Use a gift card/promotion"" heading under this will be a box which you can tick to apply your credit. 6) This amount will be debited from your total to pay. 7) If there is credit remaining this will be in your account waiting for you for the next purchase." We hope this information has been helpful. Please reach out to our care team if you require any further assistance. T&WI tried to purchase an entertainment unit online and was told unable to deliver to my postcode. Wondering why as I have purchased from you before??
Hi Keryn,
We are sorry to hear that you were unable to place the order on our website to deliver to your postcode area, may I ask that you reply to our message and confirm which entertainment unit yo...
Read moreu'd like to buy and your delivery address? We'll check to see if there's anything we can do for you.I’ve been quoted over $700 to transport 2 sofas to my location. I’ve asked if I might pick them up myself but have been told this is not possible, that option is no longer available. And so, it seems that I will have to shop elsewhere. Do you have any improvements on this scenario?
Geoffrey Fakes
Hi Geoffrey,
Regarding the shipping costs you've been quoted, may I ask that you reply to our message and confirm which 2 sofas you'd like to buy and your delivery address? We'll check to see if there's anything we can do for you....
Read more Our shipping costs are calculated based on a number of factors including the size, weight, and the number of items in your order, where your items are shipping from (we ship from a network of warehouses all over Australia), and where your items are shipping to. Thanks for getting in touch, I look forward to hearing from you. Warm Regards Temple & WebsterGet an answer from our members and Temple & Webster representatives
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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Hi Rebecca, we are delighted to hear that you have had a great experience with us and you are happy with the quality of your Lamp. We look forward to your next shopping with us. T&W