Reviewer Photos & Videos
Excellent quality, looks like picture
Store navigation easy
Huge range of available products
Happy with the quality
Smaller pieces able to put together myself, needed assistance on larger items
A bit disappointed as it was smaller than I thought but I should have worked out the length
Easy to order always , my fault in that it was much smaller than I through so couldn’t put it where I wanted . However product was very good and delivery was good
Perfect table and even better fully assembled!
Totally satisfied and wish there was a bigger version as would buy it immediately!
Perfectly fits with my out door setting. May be a little on the light weight wise but then makes it easier to move around.
Warranty claim so easy
I have been buying from Temple & Webster for a while now, and have been so impressed with all of the products received. Recently I did however, receive a product that was damaged. All it took was an email outlining the situation with photo attached, and a replacement was sent within a couple of days. The customer service team were fantastic and I was so pleased with the handling of my claim.
Love them so much that I bought them again!!!
I needed new lamps for my lounge area and after looking endlessly for lamps, I thought that I’d get another pair of the same lamps that I have in my bedroom because I love them so much. I’m so glad that I did. Love the quality, in love
Love this company. Great style and choices.
Facebook postings suited to my interests and previous viewings, helped to select lovely items for our new home. Availability notification and delivery was fast and efficient .
Arrived quickly, but damaged in transit
Easy to navigate website, great price and arrived quickly.
Unfortunately, the item looks like it had been badly damaged in transit (one panel on the cupboard was damaged). Stuff happens, that's ok.
But that was May and we're still trying to resolve the issue. Customer support is nice and helpful, but a lot of mixed messages. Got to send the same information multiple times, kept saying that the part is shipped or ready, checking with courier that's not true and 2 months later still got a broken drawer chest.
UPDATE: after contacting and leaving feedback Temple & Webster did make this right. It took a while but they did prove that they care for their customers and we have since then continued to purchase from them as happy customers.
I wouldn’t order furniture from anywhere else.
I purchased a coffee table from this site, it was absolutely gorgeous and better then it looked in the pictures but it was mirror top and sadly it shattered due to me leaving a burning candle on it. (Not temple & Webster’s fault) I contacted them, and as they were unable to replace it due to it being a discontinued item they gave me a full refund on the item. Want to confidently buy home furniture from a company knowing they will take care of you? TEMPLE AND WEBSTER!! Amazing customer service !! So so impressed
Santa Cruz Acacia Chairs
Arrived safely packed which is very important particularly from Melbourne.
4 pieces to put together but don't believe you can do it with the Allen keys provided..you need a power drill and then it's easy!
Beautiful finish, perfect for outdoors and very sturdy, great product again T&W✅
Helpful Customer service
Buffet was satisfactory for the price. Unfortunately there was a problem with the delivery and the buffet was damaged. The customer service were excellent. When we unpacked the flat pack it was damaged more than we originally advised.
Although we have been refunded for the furniture I'm not sure if I would re-order as future deliveries could get damaged.
They need to not use Allied Express.
Love the quality and look of the furniture. I've ordered a few times. But their couriers have a lot to be desired. My bedhead left South Australia on the 27th of November. It is now the 13th of December. Tracking says still in transit. Despite raising multiple queries. Temple and Webster ended up refunding the money I spent. Their customer service is great. I have a sideboard that is due tomorrow through Allied Express. The same company that lost my bedhead. It hasn't reached Brisbane yet and feel unsure if I will
get my item.
Need some more of these.
These make it so much easier to store essentials, keep them fresh and find them again. Especially in a small pantry
Great quality table easy to assemble. Shipping was fast and customer service at temple and Webster is great. Highly recommended.
This is excellent and perfect.
I am happy with new bed it’s looks beautiful likes French Provincial. The delivery was quicker after I ordered 3-4 days. I recommend you should buy it and you will love it.
Review collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
Had a lot to choose from and purchased product was as pictured and looks great. Delivery was quick so very satisfied
Questions & Answers
Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !
Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.
Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Temple & Webster
Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.
This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.
Temple & Webster.
How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie
Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.
Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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