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Temple & Webster

Temple & Webster

4.1 from 6,200 reviews · View Statistics
Listing monitored by Temple & Webster

Reviews

2.6
34 reviews
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Linda J
Linda JAyr. Qld
  • 4 reviews
  • 1 like

One VERY happy customer.

published

Have purchased many items which I have been completely satisfied with. One item was faulty, however, and the response was immediate with the item totally replaced in a matter of a week. The issue was minor and all I was requesting was a faulty part. The total item was replaced. Such a great company to deal with Well done Temple & Webster!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thank you for your 5-star review, Linda. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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ShelleyH
ShelleyHSouth East Queensland, QLD
  • Verified

Disappointed with state of delivery

published

Bookshelf looked amazing unfortunately it had an end piece completely broken and couldn’t be assembled. Waiting for a replacement end so disappointed with the delivery state of my purchase

Shipping
1/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Kim Chounding
Kim Choundinggold coast
  • 2 reviews

Not them it was Victoria’s basment

published

Ordered 3 dinner sets received 2 and when we rang them they said there was another one coming when we we received it it was broken have contacted them 3 times to fix it and the just ignore us.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Kim Chounding
Kim Chounding

Thank you for your response but I changed this review as it was Victoria’s basement not you

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  • Verified

Perfect table and even better fully assembled!

published

Totally satisfied and wish there was a bigger version as would buy it immediately!
Perfectly fits with my out door setting. May be a little on the light weight wise but then makes it easier to move around.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thank you Kathy for sharing your review. Your love and support means a lot to us. Warm regards, Temple & Webster

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Review collected in partnership with Temple & Webster

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Barb Fowler
Barb Fowler
  • 3 reviews

Warranty claim so easy

published

I have been buying from Temple & Webster for a while now, and have been so impressed with all of the products received. Recently I did however, receive a product that was damaged. All it took was an email outlining the situation with photo attached, and a replacement was sent within a couple of days. The customer service team were fantastic and I was so pleased with the handling of my claim.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thank you for your 5-star review, Barb. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

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Rida
RidaSydney, NSW
  • 2 reviews
  • 2 likes

I wouldn’t order furniture from anywhere else.

published

I purchased a coffee table from this site, it was absolutely gorgeous and better then it looked in the pictures but it was mirror top and sadly it shattered due to me leaving a burning candle on it. (Not temple & Webster’s fault) I contacted them, and as they were unable to replace it due to it being a discontinued item they gave me a full refund on the item. Want to confidently buy home furniture from a company knowing they will take care of you? TEMPLE AND WEBSTER!! Amazing customer service !! So so impressed

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

Thank you Rida for sharing your review. Your love and support means a lot to us. Warm regards, Temple & Webster

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  • Verified

This is excellent and perfect.

published

I am happy with new bed it’s looks beautiful likes French Provincial. The delivery was quicker after I ordered 3-4 days. I recommend you should buy it and you will love it.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

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Avleen M.
Avleen M.2 Nov 2021
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Next

Perfect and amazing fabric

published

Super easy to navigate on website and find what I need. The range of product were amazing as it allows for versatility. Quality is outstanding and so so so soft

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message

It's our pleasure to be of service. We look forward to assisting you with your future purchases.

Warm regards,
Nikka

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The reviewer stated that an incentive was offered for this review

Elaine P.
Elaine P.South East Queensland, QLD

Dining Chairs

published

We bought dining chairs recently, and one set of the chairs arrived damaged...
The bonding was coming away on one set of two...I contacted Temple and Webster and within days, it was rectified and they were replaced swiftly...
We love the dining chairs and they were just as seen on their website...
This was the first time we had to deal with a problem, with an Order found their Customer Support EXCELLENT...

Love their website and quality of goods...Highly Recommend!

Elaine

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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David L
David L
  • 2 reviews
  • 4 likes
  • Verified

Trolley

published
Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
Similar opinion? Write a review on ProductReview.com.au!
StephanieW
StephanieWSydney, NSW
  • Verified

Love this Shag!

published

True to website specifications, great value for money, I found the whole purchasing process easy. This rug is lovely and luxurious underfoot and looks great. It really is the perfect shag!!

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Review collected in partnership with Temple & Webster

The reviewer stated that an incentive was offered for this review

Kristine Rundle
Kristine RundleGreater Melbourne (Outer), VIC

DEVANTI difusser

published

thankyou so much for replacing the difusser and for your quick and respectful help on the chat line. Mike your service agent was extremely helpful and l am very satisfied, thankyou.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Peter K
Peter KSydney, NSW

Excellent after-sale service

published

Temple & Webster have shown me that they are leaders in after-sale service. Within days of my lodging a complaint a replacement product was delivered - no fuss!! I would not hesitate to recommend them.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Temple & Webster
Customer CareTemple & WebsterSend a private message
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Questions & Answers

Barbara L.
Barbara L.asked

I am assemblying a ottoman blanket box. The parts are not named in the instructions, so I'll have to try to describe the part I've used incorrectly. It is listed as B. There are 12 of them. They are 15x9mm, round, multi layer, with a cross on the top. They twist when placed into the drilled hole. The twist goes around a small peace of metal and lock into place. I need to remove the four I have inserted as I had the back of the box upside down. How do I remove these parts? They are very hard to get to and do not unscrew and pull out.

2 answers
Barbara L.
Barbara L.
Temple & Webster
Customer CareTemple & WebsterSend a private message
Mal T
Mal Tasked

Are you able to send me the assembly instructions for the Anderson 9 drawer chest?
I think UBIL1167, is the product code

2 answers
Temple & Webster
Customer CareTemple & WebsterSend a private message
Chloe S.
Chloe S.

Hi,
Are you able to send me the assembly instructions for the Anderson 9 drawer chest? UBIL1167 is the product code?
It hasn’t been included when it was delivered.
Thanks

Mag M.
Mag M.asked

Hi there , can u tell me which state the products are shipped from in Australia please ? I’m trying to work out how long for delivery to Perth WA or possibly finding something similar around the suburbs here that’s all
Thanks Mag

3 answers
Mag M.
Mag M.

Yep it’s me and certainly not my neighbor and I gotta say seems like a silly question to me anyway

BP John
BP John

Hi Mag. This is John from Sydney. I purchased the item online and it seemed despatched from Victoria. Don't know exact place. anyhow the delivery was amazing. Within 04 days.

Temple & Webster
Customer CareTemple & WebsterSend a private message
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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