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The product was faulty but the resolution to fix was 5 stars!
I purchased a bookcase which was faulty but customer service and outcome that Janey in Customer Service gave to me to resolve it was exceptional. Receiving a faulty product can always happen and its the risk you take buying online, its how it is resolved that truly makes the experience memorable and will keep me coming back to Temple and Webster. Can't recommend them highly enough.
Great After-Sales Service
We purchased a decorative windmill for our garden in February and it arrived in good order and timely delivery. In early June a part became dislodged in windy conditions. We contacted the Service Department and although they no longer stock the item, they obtained a replacement part and posted promptly after verifying the correct item. We are amazed at such good service for a small $100+ item and the friendly service which we felt went above and beyond. It is rare to receive this kind of service for an online purchase. We can't speak highly enough of this company. Thank you sincerely Temple & Webster, Denise & Bill.
thankyou so much for replacing the difusser and for your quick and respectful help on the chat line. Mike your service agent was extremely helpful and l am very satisfied, thankyou.
Excellent after-sale service
Temple & Webster have shown me that they are leaders in after-sale service. Within days of my lodging a complaint a replacement product was delivered - no fuss!! I would not hesitate to recommend them.
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Awesome & Unique Couches
We were looking for something different for our new couches. After not finding anything we liked at the usual suspects we found the Landon range in the digital fabric range. We were completely blown away & ordered the two & three seater immediately. Delivery was super fast & the couches did not disappoint. They are stunning & now take pride of place in our lounge room.
Review collected in partnership with Temple & Webster
Great Products at Great Prices
I have bought many items from T&W - canvas paintings large and small x 5, a beautiful little chest of drawers, pillows etc. I did have an issue with one of the paintings and they let me keep the damaged one and replaced it with another one in an efficient and timely fashion. Absolutely love shopping with T&W and would recommend it to anyone. Great store with great products.
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