Reviewer Photos & Videos
Great blockout curtains
These curtains are great value for money. They blockout the western sun really well and have a nice texture. Received within 3 days of order.
Suits my bedroom beautifully
Replaced a large back antique light fitting with this beautiful white rattan light fitting, changes the book of the room perfectly. Just love it! Good price and our electrician fitted it quickly and easily.
Disappointing customer service
I ordered An office chair which arrived very fast. But it arrived without the screws to put it together. T&W’s initial solution was to dispose of the chair and they would send a whole new unit, including screws. It seems they were unable to send just a screw kit. I thought this was a waste, and insisted on a screw kit only. weeks later it had still not arrived so I gave up. I was promised a full refund by 2 people and told to dispose of the chair. It has been agony dealing with T&W. The screw kit eventually arrived but despite telling me dispos...e of the chair, they have now changed their mind and won’t issue the refund promised, on 2 seperate occasions.It is being held to ransom for a few Screws. Terrible customer service, no one does what they say they will do. Very disappointing to always have to chase them up.
Dressing Bench is perfect
We purchased a dressing bench a few months back, and it arrived when it said it would in perfect condition. We are still happy with our purchase.
Just what we were looking for
Trying to find a reasonably price ottoman for our family room presented us with a problem either everything looked the same or were very expensive. Temple and Webster had a wide range of options in a wide range of price points. I found the perfect piece - a style & colour I had not considered. It was delivered within a couple of days and my husband is incredibly happy with his TV watching foot rest. No assembly required.
Best kitchen trolley.
Easy purchase with delivery in under a week. Very satisfied with assembly and hands down the best kitchen trolley on the market.
Such a great experience!
I ordered several products from Temple and Webster, very reasonable priced and they all arrived within a couple of days. Impressive during a pandemic!
The products were all as displayed and fantastic!
Very easy to order and exactly what was described and I expected. Easy to assemble . Very satisfied with every aspect of my purchase
It was love at first sight, & when the rug arrived, I immediately went on line & ordered a second one.
I have always found it easy to navigate your online store, and the product range covers all tastes.
I adore my latest purchase of 2 rugs and the quality is fine.
There was no assembly involved with this purchase.
Review collected in partnership with Temple & Webster
The reviewer stated that an incentive was offered for this review
Product okay delivery disgusting dont waste your money
Keen to sign you up for an order then leave it to you to deal with their independent courier company, supposedly in stock items arrive after 5 weeks, no interest or concern they just tell you to contact the courier as they could be bothered to do it its your job. If you buy from these muppets after this you may as well go and burn your money in the corner.
Absolutely perfect, exactly what I wanted.
I’ve bought a few products now from you and have been pleased with every purchase. So easy to deal with and the quality has been perfect.
the website is very easy to navigate and the product range is excellent. Extremely satisfied with all my purchases from Temple and Webster so far. My only gripe is having a delivery charge added at the end.
The perfect soup cup. Great to hold. Warm your hands at the same time as enjoying your soup. Just perfect for me.
Absolutely perfect bench looks gorgeous
Purchased online so easy, service and delivery so quick, assembly easy, very comfortable bench looks brilliant we are so happy.
Great looking shelves for an affordable price.
App was easy to navigate and find the product I wanted to buy. There were many different types of shelving units of varying prices to choose from. I wanted something white, simple, looks good and is functional for storing multiple items. The product was of a good quality for an affordable price, it is sturdy and doesn’t look cheap. Product was delivered in great condition and with no faults. Shelving unit was very easy and quick to assemble, no screw drivers required. Overall I am very happy with this product and would buy it again.
Questions & Answers
Non-receipt of order. My order (2191518145) was confirmed by you via email on 2 September. To date, the package has not been received, It appears that the carrier is COURIERSPLEASE and although I have contacted them twice and received two different "Support Ticket No.s", there has been no contact from them. Are you able to follow this matter up for me as a matter of urgency? Thanks in anticipation!
Where can I find details of your Terms and Conditions regarding Afterpay.
Hi Carol, thanks for reaching out. Please find our Terms & Conditions regarding AfterPay through this link: https://www.templeandwebster.com.au/Afterpay-C1955636.html
If you have any further questions, please do not hesitate to reach out. Warm regards, Temple & Webster
I ordered a bed and whilst the delivery came promptly, I received 3 boxes of the same item and missing the two boxes to make up the rest of the bed. Got onto the live chat to arrange pick up of wrong items and delivery of missing ones but have not heard anything since, which was 5 days ago. How do I get things moving as I’m tripping over these large items and we are desperate for the rest of the bed?
Hi Di, we are sorry to hear your order issue, this is very disappointing, we can understand where you're coming from. We have messaged you privately asking for your order number and email address so we can investigate what has occurred. We hope to hear from you soon so we can look into it for you. Warm regards, Temple Webster
Sent info as requested but still waiting for a reply… come on guys, you could get the order packed a day after I ordered it but can’t get the replacement boxes organised??
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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