Reviewer Photos & Videos
Size ideal for small space
Directions said one person assembly , then several pages in said get someone to hold pieces etc. so took a lot longer to get done. Tricky! Looks good though
I purchased a personalised Xmas stocking with the name Zara however when it arrived it looks like a Lara.
I reached out to the customer support who responded that it is a Z........ not a cheap purchase at $60!
I was contacted this afternoon and offered a full refund (after my review) by a very nice rep. Can't replace it before Xmas so will have to wait
Temple & Webster looks great but can't deliver
Temple & Webster have a great website, good customer service and lots of great products BUT they don't deliver larger products (sofa) to my area (Shoalhaven, which is regional but not rural).
Other companies like Appliances Online or Kmart can deliver a fridge and washing machine for cheap the very next day.
Perhaps T&W need to review their courier partners as this is no doubt resulting in lost sales for them, including mine. The cost for delivery is also really high. The only resolution to my problem was for T&W to deliver the sofa to ano...ther location and then collect it myself which defeats the purpose of delivery and is very costly and inconvenient to me. If you don't live in a major city - don't bother trying to buy a sofa from T&W. T&W sent me a promotional email about their sale on bedsheets today but when I went to buy some, there were none in stock. I'm trying to buy things but they won't let me!
Expensive regional delivery
I understand that delivery to Australia's far-flung cities isn't easy and doesn't always make great business sense. However, Temple and Webster really need to lift their game on this. For Cairns, an expensive quote of $860 to deliver a sofa and $490 to deliver a dining table makes it simply cost prohibitive to shop with them. Meanwhile, it's possible to get free or reasonable delivery fees (~$150) on similar bulky items from physical stores and other online furniture and appliance companies. Do better!
Frustrating but found a resolution
Really frustrated with their service. About a three weeks ago I purchased a rug and a rubber under mat. My account shows both items were shipped after a few days. After about a week I received the rubber mat but no rug. I contacted customer service and was told both items were on the same order and it could take another 10-14 days for it to arrive.
I contacted them again once more time had passed only to be told that the rug had been delivered as they were both on the same tracking number. I contacted them again showing a photo of the packagi...ng of the only item I had received which showed it was 'Parcel 1 of 1' only. About 4 days ago I requested a refund via email. No answer, no reply, no update. nothing. Beware! UPDATE: was able to get it touch with their customer service and have now got a full refund. Seems to be external distributers who made the bungle. Still no clue what happened though. I also ordered a tv cabinet which was delivered yesterday. Can’t fault anything with that. It’s great quality and was really easy to put together.
Cheap product, poor returns policy, but eventually got good customer service
I have bought from Temple & Webster in the past, but my latest order shows they are skimping on quality. Thought the photos of the items I bought made them look great, the quality was poor and flimsy.
When I tried to process a return, I was told I would be charged both the original shipping cost to me, and the shipping cost back, AND that I would only receive store credit.
After posting a mediation request here, I got some really good customer service and was offered a free return with a refund put on my card. I think this should be standard for an online store like Temple & Webster, given how hard it is to appraise furniture when you're just looking at a few photos online.
Still in box .............. not unpacked
Still to have use of the tricyle. It come late for the birthday so it is being kept for Christmas
Color different than shown on website
Purchased Klein Stone Rug - When it arrived the color was very different from what was shown on the website. I did a chat where the man said that different computers show different colors. I told him that I had purchased the same rug in the bigger size 12 months ago and the new rug had greens in it whereas the first rug did not have any green. Got nowhere. I really wanted the same as the original rug but obviously when they second batch was done they altered the colors. I suggest that in future someone check one or two of the rugs when a n...ew batch arrives to check if it is the same as displayed on the Website. Called T& W on the phone and they were great and organised for a pick up and refund was done on the same day as pickup. Have bought many products from T & W and very happy.
Looks lovely but..
Beautiful buffett but it was very tricky to put together with lots of pieces to screw in. Unfortunately scratches easily as well.
These prints are misleading.
Some things to consider before purchasing;
The light colour is Oak, dark is Natural (go figure). The canvas texture is a textured image printed on a different textured canvas. The frame is wood, but the colour & grain is a cheap glossy laminate. The $5 fee to guarantee returns or exchanges is useless on this item because it's marked as a 'custom' order. One print was sharp and one print was blurry with the faux canvas texture printed on top of the bird incorrectly.
Having said that, from a distance they look ok for the price (purchased at discount). I wouldn't pay full price for these.
It's all great, until it's not...
I've ordered 5 items from T&W and up until recently would have given them 5 starts. Good value, great website, fast delivery, good service if anything is not up to scratch.
HOWEVER, unfortunately one of the items (a $400 lamp) started to have issues 4 months after we got it (flickering a lot and one lamp stopped working completely). T&W promptly sent a replacement - great service! Unfortunately this one had the same issue, plus was bent and the lamp shades didn't fit properly. They refunded me the full amount, again, great (though clearly not ...
Item missing due to driver lying about delivery
I bought a rug from TW with the dispatch date on Monday 11th of October (the only reason why I bought it from them). The rug was delivered on the 5th of October, no one was at home to receive. In fact, the apartment was vacant as I was only getting the keys next day.
I called the company and the driver said someone answered and told them to leave at the lobby as they'd pick up. This is a lie because 1) the apartment was vacant, no one could've answered 2) I did not give authority to leave the parcel, so they're required to take my signature. ...Chatting to the shipping company they put the fault on TW. Chatting to TW they are super apologetic and say they're investigating and will get back to me. That was 7 days ago and I didn't hear anything back as of yet. At the moment, I've spent $200+ dollars on a product I don't have. I'm not interested in a refund or discount, I just wanted the product I've purchased. My next step will be contacting the ACCC as Temple&Webster is clearly not interested in solving my problem and the whole experience has been nothing but frustrating.
Towel set great value for money - towels thinner than I hoped for but effective. Loved that the set included face washers as well
Disapointed in this online store, looks great but slow delivery
I purchased a rug at the end of August and it was in stock in Sydney so I expected delivery within a couple of weeks max but here we are nearly 4 weeks later and it is still sitting at the delivery warehouse since 2 days after ordering. They don't answer emails and in the automated email reply when you ask a questions says "it may take up to 7 business days to get back to you."
Poor customer service and obviously is understaffed.
Buyer beware I suppose.
Shame as they seem to have a very extensive and professional looking Online Store and I wou...
Gone downhill since my last review but that’s down to their choice of courier.
Bought a bed and mattress and bar stools. Bed was delivered in a timely manner.
Bed didn’t assemble properly and was a completely different colour to the one on the website. Some screws had been previously overtightened and had stripped the wood resulting in me having to buy larger screws.
No screws came with the bed slats.
Mattress still not arrived after 3 weeks. Different excuses given every time contact is made. Tracking shows it was in a truck in Melbourne for 1st week and has now been in a warehouse in Sydney for over a week. On...ly so many times they can use Covid as an excuse so I’m this regard there customer service has not been up to scratch. Bar stools were worth the money although an expensive delivery fee and took over 2 weeks.
Questions & Answers
Curious as to why a delivery of 2 beds to NSW is approx $110 and to qld $562 . Doesn’t make sense . Nearly as much as the beds are worth !
Some items are weight-based shipping fees and/or they are courier's rates and Temple & Webster probably have no control over the couriers rates.
Except that I can have it sent to NSW and then forward it myself to qld for about $100 so way less than temple and Webster. They’re a big company with cheaper rates I would’ve thought. Supposed to be online Australia wide and this essentially means qld exempt.
Temple & Webster has a range of different delivery methods depending on the size, weight and fragility of each item. We ship via Australia Post, standard couriers and specialised courier services.
When you add the item/s into your shopping cart and then enter your postcode you will then be given the final price per item inclusive of shipping and GST.
As our items ship out from multiple warehouses and from different suppliers all around Australia this means different products will have an individual shipping cost if the item(s) in your cart are coming from different supplier warehouses.
Please know that the shipping costs are calculated by our delivery partners and Temple & Webster do not profit from these costs.
Temple & Webster
Hi I have an order which i got a confirmation of shipment for including tracking numbers. When i click on the tracking number in the email it brings me to designer transport website however when i put in the tracking number there it says unknown reference number. Can you advise if i am using the right number or if there is another one i need to use in order to track the delivery.
This is something we can look into for you. We have sent you a private message to confirm your order details. We will look forward to hearing back from you soon.
Temple & Webster.
How long does it take to process a refund? My item is showing as delivered back to T&W 2 week ago. Jennie
Hey, my refund came through as soon as they responded to my email.
Probably best to get in touch with their customer service, they're really nice and helpful.
Hi Jennie, Thank you for reaching out to us. We have sent you a private message to confirm your order number so we can look into this further for you. We look forward to hearing from you. Warm Regards Temple & Webster
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|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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