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Reviews
Speedy Gonzales Does It Again
Day 1 Ordered! Confirmed and Paid!Day 2 Dispatch Notice arrived via email
Day 3 Update via Tracking Number
Day 4 Onboard for delivery to the door and delivered!
Online experience with TentWorld always a joy! Thank you! Show details
Fast delivery
I ordered during the Christmas new year period when all the public holidays were expecting that I would receive my item in a week or two but it was there in like 2 business days. Their customer service is outstanding I posted a query on their website and I no sooner hit submit and got a call back from them to assist me. They are always very prompt and have great advice for an item to suite my needs. Show details · 1Excellent
Great price and range, responsiveness to queries and fast service and delivery Show details · 1Excellent service
I must say it's the best service I've ever had in I don't know how many years. Ordered presents online and receive them within 24 hours. Would recommend dealing with tentworld whether it be online or in-person. I am a very happy customer good on you guys. Show detailsAbsolutely wonderful!
Marvellous product. Just what we needed. Fantastic service and speed of delivery. Extremely happy. Thank you to all at Tentworld. Much appreciated. Show details · 1tentworld is awesome
all products were good quality and the service is exceptional....IF THE REAL WORLD RAN AS SMOOTHLY AS TENTWORLD, IT WOULD BE A MUCH SMOOTHER RIDE!! :))thanks tentworld. Now i'm off into the wilderness.. Show details · 1
Perfect
I have a problem with my tent and the people have been so kind helping me and changed the tent. Great customer service ! Thank you guys Show replyReliable Company
It is very reliable to purchase from Tentworld. Accurate delivery information. Great service, prices, good value for money and great customer service Show details · 1Ignore the bad reviews
Tentworld has always provided stellar advice, service and professionalism in my every dealing with them.The majority of these bad reviews are people dont read policies, dont check the item is in stock, expect to know THE minute the item will arrive, and some are right are near DEC 2020 when so many industries struggled with stock and shipping and a lot of people are quoting legislation they clearly know nothing about....
Tentworld are a fantastic Australian owned company in one of the est places in QLD. Toowoomba.
Good prices and service that absolutely blows BCF and the others out of the water. Show details · 1
Five Star Customer Service!
I bought the Fiesta compact gazebo prior to Christmas, to be used for the first time on Christmas Day. Unfortunately the clips jammed, and we were unable to use the gazebo at Christmas. I emailed Tentworld a few days later, and they responded promptly, letting me know the steps to be taken to return the item to QLD. They also contacted me by phone, which they asked if was ok first. I told them that I was going on holidays, so I wouldn't be able to return the gazebo until I returned from holidays. They said that was fine, and to make contact on … Read more · 1my return. They arranged a courier to pickup the gazebo from my home, then notified me when it arrived, and asked if I would prefer a refund or replacement? I chose a replacement, and asked if it could arrive at my home in Sydney, in time for us to take it away for the Australia Day long weekend? Tentworld said they would try, but couldn't make any promises. Sure enough, the gazebo arrived 30 minutes prior to us leaving, and we were able to use our replacement gazebo on Australia Day, and all was good. I highly recommend the team at Tentworld, and would purchase from them again.Excellent
I ordered a tent online from Tent World and was very surprised how quick it was delivered. Only 3 business days. It was missing tent poles for the awnings however when I contacted them they had arranged a replacement pole set within 10 mins of me contacting them. I would highly recommend tent world as the service is great and nothing is a problem. Show details · 3Great customer service
Recently ordered Blackwolf Turbo 450 Cabin. It arrived with a small whole in the fly. I emailed a photo and after two days the team let me know that they had worked with Blackwolf to organise a replacement fly to be couriered straight to our house.On one hand you might read this and say well that's exactly what we would expect as a consumer. Though so many times at other online stores i have been disappointed and ended up arguing the toss about how the damage occurred, can i send back the original item first, who pays for shipping etc...... I was pleasantly surprised!
Thankyou Tentworld, you have a loyal customer
cheers
Drew Show details · 1
Issues with suppliers but Tentworld go the extra mile to resolve
Ordered a Roman instant up tent which arrived damaged, so tent world organised courier to collect & send replacement. 2nd tent arrived damaged in same place. Note do not buy Roman instant up tents the floor may as well be paper. Tent world removed it for sale from their website. Advised I’d pay extra for Coleman & they sent out new tent & arranged collection of the Roman Rubbish.Coleman tent arrived but issue with misaligned pole, managed to bodge a temporary fix for camp trip whilst tentworld sent replacement pole. Pole arrived & fitted so ha… Read more · 1ppy at last. Yes, My buying experience had issues but all were supplier issues not tent world. Check your purchases & try tents etc before using. Tent world did everything they could to rectify. That’s what you want from a retailer.
Great Customer Service - Black Wolf tent
I bought a Black Wolf tent through Tentworld - it was delivered very promptly. The first time I took it camping one of the fibreglass poles broke and I found a manufacturing defect in the floor of the tent that had left one of the seams with a hole in it.On return I provided photos to Tentworld and explained the issues with the new product.
They immediately told me to return the damaged poles and tent inner and replaced them with brand new ones. They paid for the return shipping and sent the replacements within a couple of days.
Excellent customer service and great product support - thank you Tentworld for great work
Show reply
great work great price
Fantastic response to orders, like seriously unexpectedly fast delivery. Great prices on most products ( hey I still shop around), great specials cannot recommend these guys enough, and I never bother reviewing anything online but I got exactly what I ordered in 3 days!!Show reply
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